Circular No. 01/2021/TT-TTCP on the code of conduct for civil servants and officials in the inspection sector and civil servants engaged in citizen reception work.

CIRCULAR

Regulations on Conduct Rules for Civil Servants and Public Officials in the Inspection Sector and Civil Servants Engaged in Citizen Reception Work

 in the Inspection Sector

Camendn cứCivil Servant Lawand Public Official Lawdated1March11 2008;

Camendn cứLawPublic Official Law on November 15, 2010;

Camendn cứLawMINISTRY)118/2025/NĐ-CP dated June 09, 2025 of the Government on implementing administrative procedures under the one-stop shop mechanism at the One-Stop Service Center and the National Public Service Portal;Supplementing anumber of Articlesof the Civil Servant Law|||, and Public Official Lawand Public Official Law onêNovember 25,Inspection Law on 2019;

Camendn cứ 2010;15Article 1. This Circular stipulates regulations on receiving citizens, handling and resolving complaints, reports, petitions, and reflections of the Ministry of Information and Communication including: citizen reception work; receipt, handling, and resolution of complaints, reports, petitions, and reflections; ensuring conditions for citizen reception, complaint resolution, petition resolution, reflection resolution; management of complaint and report resolution work and reporting systems.11Complaints Law

Camendn cứLaw datedJune 2011;11Article 1. This Circular stipulates regulations on receiving citizens, handling and resolving complaints, reports, petitions, and reflections of the Ministry of Information and Communication including: citizen reception work; receipt, handling, and resolution of complaints, reports, petitions, and reflections; ensuring conditions for citizen reception, complaint resolution, petition resolution, reflection resolution; management of complaint and report resolution work and reporting systems.11February 27amendCitizen Reception

Camendn cứa) The Ministry of Information and Communication (hereinafter referred to as the Ministry); Lawdated May 2013;âReport Law11February 27amendJune 2,

Camendn cứLaw on PreventionandJune 2011;1Combatingamendhereby issues this Circular on the Regulation on Distance Learning for Bachelor's Degree Programs.

Camendn cứCorruption|||June 20,No.Decisiona5to8/N11 For power plants invested under the Build-Operate-Transfer (BOT) model, n is determined according to the operational period of the power plant stipulated in the BOT contract.amendhereby issues this Circular on the Regulation on Distance Learning for Bachelor's Degree Programs.

Camendn cứDecree nD-0/201CPdated April 9, 2018 onFunctions,Tasks,h"b) In addition to the lists of public services issued according to the provisions of Clause 2, Article 4 of this Decree, specialized agencies under provincial People's Committees shall report to the provincial People's Committee for decision-making on amending, supplementing, or issuing the list of public services funded by the state budget within their jurisdiction and consistent with the local budget capacity within the approved budget by the Provincial People's Assembly, and send it to the Ministry of Finance and relevant ministries and sectors for supervision during implementation."hereinafter referred to as the DecreeThe Minister of Science and Technology issues this Circular on the issuance of "National Technical Regulations on Gasoline, Diesel Fuel and Biofuel"stipulatingPowers, and Organizational Structureof the Government Inspectorate;Director of the Personnel Department;Inspector General of the Government Inspectorate issues"b) In addition to the lists of public services issued according to the provisions of Clause 2, Article 4 of this Decree, specialized agencies under provincial People's Committees shall report to the provincial People's Committee for decision-making on amending, supplementing, or issuing the list of public services funded by the state budget within their jurisdiction and consistent with the local budget capacity within the approved budget by the Provincial People's Assembly, and send it to the Ministry of Finance and relevant ministries and sectors for supervision during implementation."this Circular to stipulate the Conduct Rules for civil servants, public officials in the inspection sector and public officials engaged in citizen reception work.

Pursuant to the proposal of the Director of the Department of Ethnic Affairs and Religion Propaganda;Article 4. Agencies and units with headquarters outside the reception locations specified in Clauses 2 and 3 of this Article shall proactively arrange a reception room suitable for the nature and activities of their unit.1. A District Health Center is a public health service unit under the provincial Department of Health, having legal personality, its own office, seal, and separate bank accounts opened at the State Treasury and banks in accordance with the law.Deputy ministers of ministerial-level agencies,This Circular stipulates general conduct rules, conduct while performing inspection tasks, handling complaints and reports, preventing and combating corruption in the inspection sector, and conducting citizen reception work., amended and supplemented by Decree No. 109/2025/NĐ-CP and Decree No. 193/2025/NĐ-CP chứealth cJune 2024;This Circular applies to civil servants, public officials in state inspection agencies and public officials engaged in citizen reception work at the Citizen Reception Office and other citizen reception locations.

T, amended and supplemented by Decree No. 109/2025/NĐ-CP and Decree No. 193/2025/NĐ-CP GENERAL CONDUCT RULES"b) In addition to the lists of public services issued according to the provisions of Clause 2, Article 4 of this Decree, specialized agencies under provincial People's Committees shall report to the provincial People's Committee for decision-making on amending, supplementing, or issuing the list of public services funded by the state budget within their jurisdiction and consistent with the local budget capacity within the approved budget by the Provincial People's Assembly, and send it to the Ministry of Finance and relevant ministries and sectors for supervision during implementation."Article 3. Spirit and Attitude towards Work1. Respect and be dedicated to serving the people; comply with and set a good example in implementing the Party's policies and the State's laws; always have a sense of organizational discipline and responsibility in performing duties and official tasks; strictly adhere to internal regulations and working rules of the agency or unit.2. Always strive to cultivate moral character; lead a healthy lifestyle, oppose bureaucracy, corruption, waste, individualism, opportunism, parochialism, factionalism, and other negative phenomena.ng3. Do not misuse the name of the agency or organization, nor use public property, equipment, or means for personal purposes; actively build a clean, green, beautiful workplace environment that is civilized and friendly.ên chứ4. Fulfill the responsibilities and tasks of civil servants, public officials as prescribed by the Labor Code, Civil Servant Law, Public Official Law, Inspection Law, Complaints Law, Report Law, Citizen Reception Law, Law on Thrift and Combating Waste, Anti-Corruption Law, and other relevant legal documents."1. MAINTENANCE OF ROAD CONSTRUCTION PROJECTStrainees,,b) Departments under the Ministry;ngArticle 4. Dress Code and Working Styleng1. When working at the office or during duty hours, dress neatly and appropriately, wear shoes or backless sandals; wear the designated uniform, badge, nameplate, shoulder insignia, rank insignia as required; maintain a serious and courteous demeanor.policies2. Strictly follow working hours and meeting times; do not engage in personal matters or leave the office or work location without a valid reason; keep the workspace tidy and clean.3. Do not smoke within the premises of the office building; set a good example by complying with laws on preventing the harmful effects of tobacco.

PART I

GENERAL PROVISIONS

Article 1. Scope of Regulation

4. Do not consume alcohol in the office; do not drink alcohol before, during, or after lunch breaks on working days; strictly comply with laws on preventing the harmful effects of alcohol.

Article 2. Applicability

This Circular applies to civil servants and officials working in state inspection agencies and civil servants engaged in public reception work at the Public Reception Office and other public reception locations.

Chapter II

 GENERAL CODE OF CONDUCT

Article 3. Spirit and Attitude towards Work

1. Respect and be dedicated to serving the people; comply with and set an example in implementing the Party's policies and the State's laws and regulations; always maintain organizational discipline and a sense of responsibility in performing duties and official tasks; strictly adhere to the internal rules and regulations of the agency or unit.

2. Continuously cultivate and refine moral character; lead a healthy lifestyle, oppose bureaucracy, corruption, waste, individualism, opportunism, factionalism, and other negative phenomena.

3. Do not misuse the name of the organization or use public property, equipment, or means for personal purposes; actively create a clean, beautiful, and civilized workplace environment.

4. Fulfill the responsibilities and tasks of civil servants and officials as prescribed by the Labor Code, Civil Servant Law, Official Law, Inspection Law, Complaints Law, Accusation Law, Public Reception Law, Law on Practicing Thrift and Combating Waste, Anti-Corruption Law, and other relevant legal documents.

Article 4. Dress Code and Professional Conduct

1. When working at the office and during duty hours, dress neatly and appropriately, wear shoes with straps or backless sandals; wear uniforms, badges, nameplates, shoulder boards, and insignias as required; maintain a serious and courteous demeanor.

2. Strictly follow working hours and meeting times; do not engage in personal activities or leave the office or workplace without a valid reason; keep the workspace tidy and clean.

3. Do not smoke within the premises of the agency; set an example by complying with laws and regulations concerning tobacco control.

4. Do not consume alcohol in the office; do not drink alcohol before, during, or after lunch break on working days; strictly comply with laws and regulations regarding alcohol control.

Article 5. Communication through telephone, email, and social networks

1. When communicating through telephone and other online communication methods, civil servants, public officials, and employees must state their name, position, title, workplace; exchange information concisely and clearly with sufficient volume for hearing, and maintain a courteous attitude.

2. Use official email accounts in accordance with regulations; ensure information security and safety; refrain from using social networks during working hours; do not use emails or social networks to disseminate false information that affects the reputation and image of the organization or unit.

Article 6. Conduct of civil servants, public officials, and employees holding leadership and management positions

1. Fulfill duties and powers in leadership and management; maintain internal unity; promote exemplary responsibility and build a professional and friendly working environment within the organization or unit.

2. Implement democracy, objectivity, and fairness in organizational activities; respect, listen to, and promptly understand the thoughts, wishes of subordinate civil servants and public officials; be impartial and fair in managing, utilizing, and evaluating civil servants and public officials.

Article 7. Conduct between civil servants, public officials and superiors and colleagues

1. Maintain a respectful attitude and strictly comply with directives, management, and assigned tasks from superiors; provide constructive opinions to superiors to promptly address existing shortcomings and limitations, and improve directive and management work; shall not abuse criticism or comments to affect the reputation and honor of superiors.

2. Actively and positively cooperate and support colleagues in performing tasks; be sincere and friendly in relations with colleagues; shall not abuse criticism or comments to affect the reputation and honor of colleagues.

Article 8. Conduct towards organizations, individuals related to work and news media agencies

1. Behave culturally, respecting the dignity and reputation of organizations, entities, and individuals related to work; be sincere and cooperative, supporting each other to complete tasks. In cases where the related organization, entity, or individual makes inappropriate statements, attitudes, or behaviors, one must remain calm, proactive, and flexible in handling situations in accordance with assigned responsibilities and tasks.

2. Provide statements, information, and materials on inspection, citizen reception, complaint resolution, accusation handling, and anti-corruption to news media agencies and relevant agencies when there is a formal conclusion from the competent authority and upon authorization by leadership in accordance with the law.

3. Civil servants, public officials, and employees may answer interviews and surveys based on their professional experience but shall not disclose state secrets, work secrets, or affect the performance of organizational tasks.

Article 9. Conduct towards foreign organizations and individuals

1. Adhere to legal provisions and organizational regulations when interacting and working with foreign organizations and individuals, and implement foreign policy and international cooperation policies correctly.

2. Shall not take advantage of foreign activities and international cooperation for personal benefit.

Chapter III

CONDUCT IN THE PERFORMANCE OF INSPECTION TASKS,

 CITIZEN RECEPTION, COMPLAINT AND ACCUSATION RESOLUTION, AND

 ANTI-CORRUPTION EFFORTS

Article 10. Conduct in performing inspection tasks

1. State officials, civil servants, and employees in state inspection agencies shall perform the following tasks:

a) Enhance their sense of responsibility for preventing and combating corruption and practicing thrift and curbing waste in inspection activities. They must comply with the principles, contents, inspection powers, procedures, and formalities prescribed in the Inspection Law, the Law on Prevention and Combating Corruption, and other relevant legal documents;

b) Maintain a cautious, objective, and comprehensive attitude when examining and evaluating matters; listen to and respect reasonable explanations from the inspected entities; guide the inspected entities to understand and comply with legal regulations;

c) Report to the person issuing the inspection decision or the Head of the inspection team when state officials, civil servants, and employees conducting inspections have relationships with inspected entities that may improperly affect the performance of their duties; promptly report to the Head of the inspection team when conflicts of interest are discovered during the execution of inspection tasks;

d) Avoid social relations that could lead to concessions in inspection activities;

đ) Promptly provide information and report to the person issuing the inspection decision or the Head of the inspection team upon discovering acts of corruption or negative practices;

2. State officials, civil servants, and employees in state inspection agencies shall not perform the following tasks:

a) Exploit the status of state officials, civil servants, or employees to commit unlawful acts; abuse power, harass, create difficulties, or cause inconvenience to inspected entities; use the means and assets of inspected entities for personal benefit;

b) Advise or act as intermediaries for organizations and individuals within and outside the country regarding matters within their jurisdiction and other matters where such advice or intermediary services could harm national interests or the agency/unit;

c) Accept gifts from inspected entities in any form; if unable to refuse, report to the person issuing the inspection decision or the Head of the inspection team for management and handling of the gift according to the law;

d) Conclude, recommend, or decide on unlawful handling; report false information; shield persons who violate the law; coerce or suggest to inspected entities to respond or present matters according to their subjective wishes;

đ) Illegally obstruct or interfere with inspection activities or supervision of inspection teams; disclose information or documents about the content of inspections before the Inspection Conclusion has been publicly announced and handed over according to the law;

e) Retaliate, threaten, or oppress persons who report violations committed by themselves;

Article 11. Conduct in performing citizen reception tasks

1. Officials and civil servants engaged in citizen reception work shall perform the following tasks:

a) Citizen reception must ensure transparency, objectivity, democracy, and promptness; simple and convenient procedures; maintain confidentiality and ensure safety for complainants according to the law;

b) Respect, listen to, and patiently explain thoroughly any concerns related to the content of complaints, reports, suggestions, or reflections; guide and facilitate citizens to file complaints, reports, suggestions, or reflections according to the law;

c) Maintain appropriate attitudes, listen, accept complaints, reports, suggestions, or reflections or record fully and accurately the content presented by the person making complaints, reports, suggestions, or reflections;

d) Explain and guide the person making complaints, reports, suggestions, or reflections to comply with policies, laws, conclusions, and decisions already in effect issued by competent authorities; guide complainants, reporters, suggesters, or reflectors to the correct authority or person with jurisdiction;

đ) Require violators of the rules at the reception venue to cease their violations; if necessary, prepare a record of the violation and request the competent authority to handle it according to the law;

2. Officials and civil servants engaged in citizen reception work shall not perform the following tasks:

a) Cause inconvenience, harassment, or obstruction to persons making complaints, reports, suggestions, or reflections;

b) Be negligent in citizen reception work; lose or distort information or documents provided by complainants, reporters, suggesters, or reflectors;

c) Discriminate against citizens during reception.

Article 12. Conduct in performing tasks to handle complaints and denunciations

1. State officials, civil servants, and employees in state inspection agencies shall perform the following tasks:

a) Adhere to the viewpoints and policies of the Party, laws of the State, perform the task of receiving citizens, handling complaints and denunciations within the scope of authority, in accordance with the procedures and formalities prescribed in the Law on Complaints and the Law on Denunciations and other relevant legal documents;

b) Guide and assist complainants and denouncers to understand and comply with legal regulations; provide advice for thorough resolution in accordance with legal provisions;

c) Guide and publicize the procedures for performing specialized tasks, administrative procedures that have been approved by competent authorities, ensuring that requests from organizations and individuals are resolved in accordance with the law;

d) When verifying, concluding, and making recommendations, be cautious and objective;

đ) In cases where there are errors, delays, or lateness in complaint and denunciation files, strictly implement the act of apologizing as prescribed;

e) If discovering acts of violating the law that may cause damage to the interests of the State, the rights and legitimate interests of citizens, report to the competent agencies, organizations, or individuals to apply timely preventive measures;

2. State officials, civil servants, and employees in state inspection agencies shall not perform the following tasks:

a) Have a domineering attitude, intimidate, create tension, difficulties, harassment, solicitation, delay, prolong the processing time of organizational and citizen's affairs;

b) Refuse to resolve the demands of organizations and individuals within the assigned responsibilities and tasks without justifiable reasons;

c) Be indifferent, uncaring, lack responsibility towards the difficulties and grievances of organizations and citizens; take advantage of duties and positions to harass, cause inconvenience, and seek personal gain;

d) Lose, damage, distort complaint and denunciation files, results; coerce or suggest complainants and denouncers to present their cases according to one's subjective wishes;

đ) Obstruct and illegally interfere in the handling of complaints and denunciations; disclose names, addresses, handwriting, or information about denouncers;

Article 13. Conduct in performing anti-corruption tasks

1. State officials, civil servants, and employees in state inspection agencies shall perform the following tasks:

a) When participating in inspection teams on anti-corruption, follow the provisions of Clause 1, Article 10 of this Circular;

b) Comply with principles, authority, procedures, and formalities for verifying assets, income, and preventing corruption as prescribed by law;

c) Provide truthful information and reports on anti-corruption work to agencies and organizations as prescribed by law;

d) Create conditions for the Vietnam Fatherland Front and its member organizations, enterprises, business associations, industry associations, press agencies, journalists, citizens, People's Inspection Committees, Investment Supervision Committees... to participate in anti-corruption activities as prescribed by law;

2. State officials, civil servants, and employees in state inspection agencies shall not perform the following tasks:

a) When participating in inspection teams on anti-corruption, do not engage in actions prohibited under Clause 2, Article 10 of this Circular;

b) Engage in acts that distort files, information, documents, and false reports about anti-corruption efforts;

c) Take advantage of anti-corruption efforts to cause disturbances, disrupt internal unity, insult the dignity and reputation of individuals, and damage the credibility of agencies and organizations;

d) Take advantage of asset and income verification to cause difficulties, harassment, and obstruction of normal activities of those being verified; disclose information about the assets and income of those being verified in violation of the law;

đ) Shield corrupt behavior; obstruct and illegally interfere in the process of resolving corruption cases;

e) Disclose information about persons who report, denounce, accuse, or provide information about corrupt behavior;

g) Obstruct and illegally interfere in the process of resolving corruption cases;

Chapter IV

IMPLEMENTING PROVISIONS

Article 14. Effective Date

1. This Circular takes effect from May 1, 2021.

Decision No. 1860/QD-TTCP dated June 9, 2007 of the Government Inspector General on the issuance of the Code of Conduct for Inspectors ceases to be effective from the date this Circular becomes legally binding.

2. Civil servants and public officials when performing official duties must, in addition to complying fully with the provisions of this Circular, also comply with regulations on official ethics, office culture, rights and obligations of civil servants, public officials, and matters that civil servants, public officials are not allowed to do as prescribed by other related laws.

3. During implementation, if any difficulties or new issues arise, agencies, organizations, and units are requested to promptly reflect them to the Government Inspectorate for study, amendment, and supplementation to ensure appropriateness./.