Circular No. 02/2021/TT-TTCP on the reporting system for inspection work, citizen reception, handling complaints and denunciations, and anti-corruption.

CIRCULAR

REGULATIONS ON THE REPORTING SYSTEM FOR INSPECTION WORK, CITIZEN SERVICES, COMPLAINT AND ACCUSATION RESOLUTION, AND ANTI-CORRUPTION

Based on the Inspection Law dated November 15, 2010;

Pursuant to the Law on Petition dated November 11, 2011;

CamendWHEREAS, Law on Citizen Services dated November 25, 2013;ngWHEREAS, Decree No. 86/2011/NĐ-CP dated September 22, 2011 of the Government detailing and guiding the implementation of one article of the Inspection Law;

Pursuant to the Law on Complaints dated June 12, 2018;

Pursuant to the Law on Prevention and Control of Corruption dated November 20, 2018;

WHEREAS, Decree No. 124/2020/NĐ-CP dated October 19, 2020 of the Government detailing certain provisions and guiding the implementation of the Complaint Law;

BASED ON DECREE NO. 64/2014/ND-CP DATED JUNE 26, 2014 OF THE GOVERNMENT PROVIDING GUIDELINES FOR IMPLEMENTATION OF CERTAIN PROVISIONS OF THE CITIZEN GREETING LAW;

Pursuant to Decree No. 50/2018/NĐ-CP dated April 9, 2018 of the Government stipulating the functions, tasks, powers, and organizational structure of the Government Inspectorate;

Pursuant to Decree No. 31/2019/NĐ-CP dated April 10, 2019 of the Government detailing certain provisions and measures for the implementation of the Law on Denunciation;

Pursuant to Decree No. 59/2019/NĐ-CP dated July 1, 2019 of the Government detailing certain provisions and measures for implementing the Law on Anti-Corruption;

The General Inspector of the Government hereby issues this Circular to regulate the reporting system for inspection work, citizen services, complaint resolution, accusation resolution, and anti-corruption.June 2024;Article 1. This Circular regulates the reporting regime, content of reports, form of reports, method of submitting reports, responsibility for reporting inspection work, citizen services, complaint resolution, accusation resolution, and anti-corruption.

Pursuant to Decree No. 09/2019/NĐ-CP dated January 24, 2019 of the Government stipulating the reporting system of administrative agencies;

At the proposal of the Director of the Planning and General Affairs Department and the Director of the Legal Department;

Article 2. This Circular applies to Ministers, Heads of ministerial-level agencies, Heads of government agencies, Chairpersons of provincial People's Committees, and cities directly under the central government, Heads of agencies, organizations, and units with authority and responsibility in inspection work, citizen services, complaint resolution, accusation resolution, and anti-corruption.

PART I

GENERAL PROVISIONS

Article 1. Scope of Regulation and Applicability

Article 3. In accordance with the laws on inspection, citizen services, complaints, accusations, and anti-corruption, and the guidance provided in this Circular.

TYPES OF REPORTS, CONTENT, TIME PERIOD FOR DATA COLLECTION, DEADLINE FOR SUBMITTING REPORTS

TYPES OF REPORTS, CONTENT, TIME PERIOD FOR DATA COLLECTION,

DEADLINE FOR SUBMITTING REPORTS

Clause 1. Periodic reports are reports on inspection work, citizen services, complaint resolution, accusation resolution, and anti-corruption conducted quarterly, every six months, every nine months, and annually.

Chapter II

Clause 2. Special topic reports are reports providing in-depth information on specific topics within the fields of inspection, citizen services, complaint resolution, accusation resolution, and anti-corruption, carried out one or more times during a specified period.

3. Ad hoc reports are reports providing information on unusual issues arising in the fields of inspection, citizen reception, complaint resolution, denunciation handling, and anti-corruption, anti-extortion, conducted upon request from higher authorities or the Inspectorate General.

Clause 3. Ad hoc reports are reports providing information on unusual issues arising in the fields of inspection, citizen services, complaint resolution, accusation resolution, and anti-corruption, carried out upon request from higher authorities or the General Inspectorate of the Government.

Clause 1. Types of periodic reports include:

a) Quarterly reports, six-monthly reports, nine-monthly reports, and annual reports;

Article 4. Periodic Reports

b) Second quarter reports, third quarter reports, and fourth quarter reports.

Clause 2. Content of periodic reports:

a) Content of first quarter reports, six-monthly reports, nine-monthly reports, and annual reports:

- On inspection work: situation, results, evaluation of the implementation of inspection tasks during the reporting period, directions, main tasks to be implemented in the next reporting period. The content of the report on inspection work is carried out according to Model No. 01 and the following tables: 01/TTr, 02/TTr, 03/TTr, 04/TTr, 05/TTr, 06/TTr, 07/TTr, 01/QLNN, 02/QLNN issued together with this Circular.

- On citizen service work, complaint and accusation resolution: situation, results, evaluation of the implementation of citizen service and complaint and accusation resolution tasks during the reporting period, directions, main tasks to be implemented in the next reporting period. The content of the report on citizen service and complaint and accusation resolution work is carried out according to Model No. 02 and the following tables: 01/TCD, 02/TCD, 01/XLD, 02/XLD, 03/XLD, 04/XLD, 01/KQGQ, 02/KQGQ, 03/KQGQ, 04/KQGQ issued together with this Circular.

- On anti-corruption work: situation, results of task implementation, evaluation of anti-corruption work during the reporting period, directions, main tasks to be implemented in the next reporting period. The content of the report on anti-corruption work is carried out according to Model No. 03 and the following tables: 01/PCTN, 02/PCTN, 03/PCTN issued together with this Circular.

b) Content of second quarter, third quarter, and fourth quarter reports: carried out through the tables specified in point a of Clause 2 of this Article.

c) In addition to the contents specified in points a and b of Clause 2 of this Article, when necessary, ministries and ministerial-level agencies shall supplement comprehensive reports on the results of inspection work, citizen service, complaint and accusation resolution, and anti-corruption within their scope of responsibility and submit them to the General Inspectorate of the Government.

Clause 1. Types of special topic reports include:

a) Annual special topic reports on citizen service and complaint resolution;

Article 5. Special Reports

b) Annual special topic reports on anti-corruption;

c) Other special topic reports.

Clause 2. Content of special topic reports:

a) Annual special topic reports on citizen service and complaint resolution: situation, results, evaluation of the implementation of citizen service and complaint resolution tasks during the reporting period, forecast of the situation and directions, main tasks to be implemented in the next reporting period. The content of the report is carried out according to Model No. 02 and the following tables: 01/TCD, 02/TCD, 01/XLD, 02/XLD, 03/XLD, 04/XLD, 01/KQGQ, 02/KQGQ, 03/KQGQ, 04/KQGQ and table 03/QLNN issued together with this Circular.

b) Annual special topic reports on anti-corruption:

situation, results of task implementation, evaluation of anti-corruption work during the reporting period, directions, main tasks to be implemented in the next reporting period. The content of the report is carried out according to Model No. 03 and the following tables: 01/PCTN, 02/PCTN, 03/PCTN issued together with this Circular.

c) For other special topic reports or when there is a need to supplement the content of the reports specified in points a and b of Clause 2 of this Article, the General Inspectorate of the Government will issue specific guidelines regarding the outline and tables for the report.

Clause 1. When the General Inspectorate of the Government requests a report on unusual issues arising in the fields of inspection, citizen service, complaint resolution, accusation resolution, and anti-corruption, the subjects specified in Clause 2 of Article 1 of this Circular shall have the responsibility to report according to the request. The content of the report shall be carried out according to the guidance of the General Inspectorate of the Government.

c) For other Special Reports or when there is a request to supplement the content of the reports specified in points a and b of Clause 2 of this Article, the Government Inspectorate will issue specific guidelines regarding the outline and statistical tables for the report.

Article 6. Emergency Reports

1. When the Government Inspectorate requests a Report on unusual issues arising in the fields of inspection, citizen reception, complaint resolution, accusation handling, and anti-corruption, the subjects specified in Clause 2 of Article 1 of this Circular shall be responsible for reporting according to the request. The content of the report shall be carried out in accordance with the guidance of the Government Inspectorate.

2. When the subjects specified in Clause 2, Article 1 of this Circular discover unusual issues that are serious and complex in the fields of inspection, public reception, complaint resolution, denunciation handling, and anti-corruption directly related to their functions, tasks, and authorities, they shall promptly report to the higher-level inspection agency and the head of the competent state administrative agency with jurisdiction for guidance and coordination in handling.

Article 7. Time for Data Closure, Reporting Subjects, Receiving Agencies, and Deadline for Submission of Reports

1. Time for Data Closure

a) For regular reports:

- Quarterly Report

+ First Quarter Report: From December 15 of the previous year to March 14 of the reporting year.

+ Second, Third, and Fourth Quarter Reports: From the 15th day of the last month of the previous quarter to the 14th day of the last month of the reporting quarter.

- Six-Month Report: From December 15 of the previous year to June 14 of the reporting year.

- Nine-Month Report: From December 15 of the previous year to September 14 of the reporting year.

- Annual Report: From December 15 of the previous year to December 14 of the reporting year.

b) For special reports and urgent reports

The data closing date shall be according to the written request of the Government Inspectorate.

2. Reporting entities, receiving agencies, and deadlines for submitting reports

a) For regular reports:

- People's Communes' People's Committees, specialized agencies under the People's Committees of districts, and organizations and individuals related within the management area of the district shall submit reports to the People's Committee of the district no later than the last day of the month in the reporting period.

People's Committees of districts, specialized agencies under the People's Committees of provinces, and organizations and individuals related within the management area of the province shall submit reports to the People's Committee of the province no later than the 18th day of the last month in the reporting period.

People's Committees of provinces shall consolidate, approve, and submit reports to the Government Inspectorate no later than the 20th day of the last month in the reporting period.

- Central agencies organized vertically at the district level shall submit reports to central agencies organized vertically at the provincial level no later than the 15th day of the last month of the reporting period;

Central agencies organized vertically at the provincial level shall consolidate, approve, and submit reports to central agencies organized vertically no later than the 16th day of the last month in the reporting period.

Agencies and units directly under ministries and ministerial-level agencies shall consolidate, approve, and submit reports to ministries and ministerial-level agencies no later than the 18th day of the last month of the quarter in the reporting period.

Ministries and ministerial-level agencies shall consolidate, approve, and submit reports to the Government Inspectorate no later than the 20th day of the last month in the reporting period.

Central agencies organized vertically at the provincial and district levels shall simultaneously submit reports to the inspection agency and the state administrative agency providing them for management purposes. The inspection agency and the state administrative agency at the same level shall not incorporate the contents of these reports into their own reports.

- In cases where necessary, ministries, ministerial-level agencies, government agencies, and provincial people's committees shall specify deadlines for submitting reports to each level according to their management authority but must ensure that reports submitted to the Government Inspectorate are no later than the 20th day of the last month in the reporting period.

b) For special reports and urgent reports: The reporting entities and deadlines for submitting reports shall be carried out according to the requirements of the Government Inspectorate.

Article 8. Forms of reports and methods for submitting reports

1. Reports shall be presented in paper form or electronic form, signed by the head of the agency, organization, or unit, and stamped according to regulations.

In cases where the head of the state administrative agency delegates authority to the head of the inspection agency at the same level to sign the report, such delegation shall be carried out in accordance with the regulations on signing under delegated authority.

2. Reports shall be sent to the receiving agency through the electronic document system of the state administrative apparatus or by the following methods:

a) Sending through the information reporting software system of the Government Inspectorate;

b) Submission via the email of the state administrative agency;

c) Direct submission;

d) Sending through postal services;

e) Submission via fax.

Article 9. Application of information technology in implementing the reporting regime

1. The Government Inspectorate shall establish, manage, and operate the information reporting system for its areas of state administration; ensuring technical infrastructure, technology, security, and information safety for the construction, operation of the information reporting system, and data sharing in accordance with legal provisions.

2. Ministries, ministerial-level agencies, government agencies, and provincial people's committees shall effectively implement the information reporting system on inspection work, public reception, complaint resolution, denunciation handling, and anti-corruption when the Government Inspectorate implements it.

Chapter III

IMPLEMENTING PROVISIONS

Article 10. Responsibility for Implementation

1. The Government Inspectorate shall be responsible for guiding and organizing training on reporting work in accordance with this Circular, ensuring compliance with the government's requirements for the reporting system of state administrative agencies.

2. Ministers, heads of ministerial-level agencies, heads of government agencies, chairmen of provincial people's committees, and heads of agencies, organizations, and units shall be responsible for implementing the information and reporting systems as stipulated in this Circular.

Article 11. Effective Date

This Circular takes effect from May 10, 2021.

Circular No. 03/2013/TT-TTCP dated June 10, 2013, of the Government Inspectorate on the reporting system for inspection work, complaint resolution, denunciation handling, and anti-corruption shall cease to be effective from the date this Circular takes effect.

During implementation, if there are difficulties or new issues arise, relevant ministries, ministerial-level agencies, government agencies, local people's committees, and related agencies, organizations, and individuals shall reflect these issues to the Government Inspectorate for guidance or timely revision and supplementation./.