Circular No. 07/2011/TT-TTCP guiding the procedure for receiving citizens

CIRCULAR

Guidelines for the Public Reception Process

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Based on the Law on Complaints and Accusations of 1998, the Law Amending and Supplementing Certain Provisions of the Law on Complaints and Accusations of 2004, and 2005;

Based on Decree No. 136/2006/NĐ-CP dated November 14, 2006 of the Government detailing and guiding the implementation of certain provisions of the Law on Complaints and Accusations and the Laws amending and supplementing certain provisions of the Law on Complaints and Accusations;

Pursuant to Decree No. 65/2008/NĐ-CP dated May 20, 2008 of the Government stipulating the functions, tasks, powers, and organizational structure of the Government Inspectorate;

The Government Inspectorate guides the public reception process as follows:

PART I

GENERAL PROVISIONS

Article 1. Scope of Regulation

This Circular guides the procedures and formalities for receiving citizens to file complaints and accusations at administrative state agencies, including: receiving complainants; receiving accusers; receiving citizens by the head of administrative state agencies; receiving representatives of multiple complainants and accusers;

The receipt and handling of reflections and suggestions from individuals and organizations regarding regulations related to business activities and people's lives, within the scope of management of administrative state agencies, shall be carried out in accordance with the provisions of Decree No. 20/2008/NĐ-CP dated February 14, 2008 of the Government.

Article 2. Applicability

This Circular applies to:

1. Citizens, agencies, and organizations in filing complaints against administrative decisions and administrative acts; civil servants in filing complaints against disciplinary decisions; citizens in making accusations;

2. Administrative state agencies; heads of administrative state agencies; civil servants in receiving citizens (collectively referred to as the person receiving citizens).

1. Guide citizens to exercise their rights to lodge complaints, make accusations, submit proposals, or provide feedback in accordance with the law, contributing to the dissemination and popularization of laws.

1. Receiving complaints and accusations within the jurisdiction of the head of the administrative state agency to examine and issue decisions on complaint resolution, conclusions on accusation resolution, decisions on accusation handling, and inform citizens accordingly within the time limit prescribed by law.

2. Guiding citizens to exercise their right to file complaints and accusations in accordance with the law; contributing to disseminating laws on complaints and accusations to citizens.

Article 4. Attire, demeanor, and responsibility of the person receiving citizens

1. When receiving citizens, the attire of the person receiving citizens must be neat, wearing identification cards with photographs, clearly indicating the agency, name, position, and number according to regulations.

2. The person receiving citizens must have an appropriate demeanor, respecting the people; listening to citizens' full presentation of the matter and explaining and guiding citizens to exercise their right to file complaints and accusations in accordance with the law.

3. In cases where citizens arrive at the reception venue in a state of intoxication, mental disorder, or engage in behavior violating the reception rules, the person receiving citizens may refuse to receive them, requiring them to cease such violations; if necessary, they may prepare a record of the violation and request competent authorities to handle it in accordance with the law.

Chapter II

||| RECEIVING COMPLAINANTS

Section 1

IDENTIFICATION OF THE PERSON MAKING COMPLAINTS AND LEGAL STATUS OF THE LEGAL REPRESENTATIVE

Article 5. Identification of the person making complaints

1. When receiving a complainant, the person receiving citizens requests the complainant to introduce their name, address, and present personal identification documents or letters of introduction (if any) to determine whether they are the individual filing the complaint or a representative filing the complaint.

2. In cases where the citizen files the complaint themselves and meets the conditions for filing complaints as stipulated in Article 2 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens receives the complaint and reports it to the head of the agency responsible for handling it.

3. In cases where the citizen does not meet the conditions for filing complaints as stipulated in Article 2 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens explains and guides the citizen to complete the necessary procedures to file the complaint in accordance with the law.

Article 6. Determining the Legality of the Representative of the Agency or Organization Making a Complaint

1. In cases where the agency or organization makes a complaint through a representative who is the head of the agency or organization as prescribed in Clause 2, Clause 3, Article 1 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens' petitions shall request the representative to present an introduction letter and personal identification documents of the represented individual.

2. In cases where the head of the agency or organization authorizes a representative in accordance with the provisions of the law to make a complaint, the person receiving citizens' petitions shall request the authorized representative to present a power of attorney and personal identification documents of that individual.

Article 7. Determining the Legality of the Representative and the Authorized Person for Citizens Making a Complaint

1. In cases where the person presenting the complaint is a representative of the complainant as prescribed at point b, Clause 1, Article 1, Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens' petitions shall request the presenter to present documents proving the lawful representation of the complainant or other related documents.

2. In cases where the person presenting the complaint is an authorized person to make a complaint as prescribed at point c, Clause 1, Article 1 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens' petitions shall request the presenter to present a power of attorney, identity card or other related documents.

3. In cases where the presenter is a lawful representative or authorized person, the person receiving citizens' petitions shall proceed with the procedures as for the complainant. In cases where the authorization is not lawful or does not comply with regulations, it shall be handled according to the provisions of Article 9 of this Circular.

4. Documents proving the representation for making a complaint and powers of attorney for making a complaint shall be accepted together with the case file and information, documents provided by the complainant if the matter falls within the jurisdiction of the agency.

Article 8. Determining the Legality of Lawyers in Cases Where They Are Requested by the Complainant for Legal Assistance

In cases where the complainant requests a lawyer for legal assistance, the person receiving citizens' petitions shall request the presentation of a lawyer's license, a request for legal assistance from the complainant, or an introduction letter from a legal practice organization or bar association.

Article 9. Handling Cases of Unauthorized or Non-compliant Authorization

In cases where the citizen does not have a valid power of attorney or the authorization does not comply with the provisions at points b, c, Clause 1 or Clauses 2, 3, Article 1 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens will not accept the case file but must clearly explain the reason and guide the citizen to complete the necessary procedures to make a complaint in accordance with the regulations.

Section 2

HEARING, RECORDING COMPLAINT CONTENTS, RECEIVING INFORMATION AND DOCUMENTS

Article 10. Hearing and Recording Complaint Contents

1. When the complainant has a petition clearly and fully stating the content as prescribed in Clause 1, Article 33 of the Law on Complaints and Petitions, the person receiving citizens' petitions needs to determine the content of the case and the demands of the complainant to handle appropriately.

If the content of the complaint petition is unclear or incomplete, the person receiving citizens' petitions shall request the complainant to rewrite the complaint petition or supplement the petition with the unclear or missing contents.

2. In cases where there is no complaint petition, the person receiving citizens' petitions shall guide the complainant to write a complaint petition according to the contents prescribed in Clause 1, Article 33 of the Law on Complaints and Petitions. If the citizen presents the complaint directly, the person receiving citizens' petitions shall record fully, truthfully, and accurately the content of the complaint presented by the citizen; for any unclear content, they shall request the complainant to provide additional details, then read it back to the complainant and request them to sign or affix their fingerprint.

3. In cases where multiple people are complaining about the same content or the complaint petition has signatures of multiple people, the person receiving citizens' petitions shall guide the complainants to write separate complaints to make the complaint, then check and accept the complaint petition and accompanying information and documents (if any).

4. In cases where the complaint petition contains accusations or suggestions, reflections, the person receiving citizens' petitions shall guide the citizen to write a separate complaint petition to make the complaint with the competent authority as prescribed by law.

Article 11. Determining the Content of the Complaint and the Complainant's Request

After hearing the complainant's presentation and preliminarily studying the complaint content and related information and documents provided by the complainant, the person receiving citizens' petitions must determine the following contents:

1. The location and time when the incident occurred.

2. The person being complained against, whether an individual, agency, or organization.

3. The subject matter of the complaint, the field, and the authority responsible for resolving it.

4. Whether the subject of the complaint is an administrative decision or an administrative act.

5. The process of examination and resolution: whether the case has been resolved by any level; the results of the resolution; the form of the resolution document issued by the competent authority.

Article 12. Receiving Information, Documents, and Evidence Provided by the Complainant

1. When the complainant provides relevant information, documents, and evidence related to the complaint such as the administrative decision being complained about, the decision on the complaint resolution (if any), and other related documents, the person receiving citizens' petitions must verify the validity of these documents.

2. After comparing the documents and evidence provided by the complainant, the person receiving citizens' petitions must write a "Receipt" according to a unified model, in two copies, recording the names of the received documents and evidence, the condition of the documents and evidence (note to specify whether the received document is an original or a copy...), requesting the complainant to sign the "Receipt", giving one copy to the complainant, and transferring one copy along with the received documents and evidence to the handling department.

Section 3

CLASSIFICATION AND HANDLING OF COMPLAINTS

Article 13. Handling of Complaints Within Jurisdiction

1. If the complaint falls within the jurisdiction of the Head of the Agency and meets the conditions prescribed in Article 2 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, the person receiving citizens' petitions must carry out the procedures for accepting the complaint, the complaint petition, and accompanying information and documents provided by the complainant (if any), report to the Head of the Agency for handling within the time limit prescribed by law.

The acceptance of information and documents provided by the complainant shall be carried out in accordance with the provisions of Article 12 of this Circular.

2. If the complaint falls within the jurisdiction to resolve but does not meet the conditions for acceptance and resolution as prescribed in Article 2 of Decree No. 136/2006/NĐ-CP dated November 14, 2006, then the citizen reception officer shall respond or guide the complainant based on each specific case, clearly stating the reasons and the necessary procedures to be supplemented for the complaint to be processed.

3. In cases where the complainant requests to meet with the head of the state administrative agency to file complaints regarding matters within the head's jurisdiction, the citizen reception officer shall record the complaint content while reporting to the head of the agency for consideration and decision. If the head agrees and a meeting time is agreed upon, the citizen reception officer shall issue a notice specifying the date, time, and location of the meeting for the complainant, and shall be responsible for preparing relevant files and documents related to the case to serve the head's citizen reception activities as stipulated in Chapter V of this Circular.

Article 14. Handling complaints not within jurisdiction

1. In cases where the complaint does not fall within the jurisdiction of the head of the agency, the citizen reception officer shall guide the complainant to file the complaint with the competent authority as prescribed by law, except for cases specified in Article 8 of Decree No. 136/2006/NĐ-CP dated November 14, 2006.

2. In cases where the complaint falls within the jurisdiction of a lower-level agency but has not been resolved within the prescribed timeframe, the citizen reception officer must report to the head of the agency to request the lower-level agency to resolve it and direct the inspection and urging of its resolution, applying measures as prescribed in Clause 4, Article 6 of Decree No. 136/2006/NĐ-CP dated November 14, 2006 to handle the situation.

Article 15. Handling complaints against decisions resolving complaints that have taken legal effect but show signs of violating the law and cases that may cause difficult-to-rectify consequences

1. In cases where the complaint concerns a decision resolving a complaint that has taken legal effect, if there is evidence indicating that during the resolution process, there were violations of the law affecting the legitimate rights and interests of the complainant, the person complained against, or other individuals, organizations, or entities involved, or the interests of the State, the citizen reception officer shall report to the head of the agency for consideration and decision.

2. In cases where it is determined that the administrative decision or the decision resolving the complaint, if implemented, would cause irreparable consequences, the citizen reception officer must promptly report to the head of the agency for consideration and decision to temporarily suspend the implementation of the decision or to recommend the competent authority to temporarily suspend the implementation of the decision.

Article 16. Handling Suggestions and Reflections Related to Complaints

When citizens come to present or submit suggestions or reflections related to complaints within the jurisdiction of their agency, the citizen reception officer shall accept them and report to the head of the agency for handling according to the provisions of the law.

In cases where suggestions or reflections related to complaints do not fall within the jurisdiction of the agency, the citizen reception officer shall guide the citizens to present them to the competent state administrative agency. If the citizen has submitted a petition, the citizen reception officer shall return the petition and guide the citizen to submit it to the competent authority for resolution.

Article 17. Recording in the Follow-up Register

After checking and comparing the necessary documents and based on the complaint petition or the content presented by the complainant, and the information and documents provided by the complainant, the citizen reception officer must record in the citizen reception register or enter into the citizen reception management software.

The citizen reception register or the citizen reception management software must include contents according to criteria such as: serial number, date of reception, name, address of the complainant, content of the incident, the process of examination and resolution by the competent authority (if any), and specific requests and proposals of the complainant, summary of the reception results and handling.

Chapter IV

RECEIVING CITIZENS WITH COMPLAINTS

Section 1

IDENTIFYING PERSONAL INFORMATION, MAINTAINING CONFIDENTIALITY AND PROTECTING THE COMPLAINANT

Article 18. Determining the identity of the complainant

When receiving a complainant, the citizen reception officer requests the complainant to introduce their name, address, and present their personal identification documents.

If the citizen does not have personal identification documents, the citizen reception officer refuses to receive them, except in urgent cases as specified in Article 25 of this Circular.

Article 19. Maintaining confidentiality and protecting the complainant

During the process of receiving the complainant, the citizen reception officer must maintain confidentiality regarding the complainant's name, address, handwriting; shall not disclose information harmful to the complainant; apply necessary measures to ensure that the complainant is not threatened, persecuted, or retaliated against.

Section 2

HEARING, RECORDING THE CONTENT OF COMPLAINTS, RECEIVING INFORMATION AND DOCUMENTS

Article 20. Hearing and recording the content of complaints

When the complainant presents directly, the citizen reception officer listens and records fully the content of the complaint including: the name, address of the complainant, the name, address of the accused person and other related persons; time and place where the incident occurred; content of the incident, the process of resolution by the competent authority (if any), further content of the complaint; if necessary, record the voice of the complaint. The transcript of the complaint must be read back and listened to by the complainant, if there are additional opinions, they should be supplemented afterwards and request the complainant to sign for confirmation.

Article 21. Receiving complaint letters

In case the complainant has a complaint letter, the citizen reception officer needs to check whether it has been signed or not, if it is a photocopy, request the complainant to sign again; if the name, address of the complainant is not clearly stated, the citizen reception officer requests to clearly state the name, address of the complainant; if the content of the complaint is unclear or incomplete, request the complainant to provide supplementary information in the complaint letter or orally and recorded by the citizen reception officer. After recording the content of the complaint, the citizen reception officer must request the complainant to sign and write their full name on the record or in the Citizen Reception Book.

Article 22. Receiving information, documents, and evidence provided by the complainant

When receiving information, documents, and evidence provided by the complainant, the citizen reception officer must issue a receipt detailing each type of information, document, and evidence, the condition of the information and documents, and the confirmation of the provider. The receipt is made in two copies, one copy given to the complainant, and one copy included in the file.

Section 3

CLASSIFICATION AND HANDLING OF COMPLAINTS

Article 23. Determining the content of the incident and the complainant's requirements

After hearing and recording the content of the complaint, preliminarily studying the complaint letter and the information, documents, and evidence provided by the complainant, the citizen reception officer must determine the following contents:

1. Location and time of occurrence of the incident.

2. Who is the accused individual, agency, or organization.

3. What issues and fields is the complaint about, under which competent authority's jurisdiction.

4. Examination and resolution process: Has the incident been resolved by which level; content of resolution, form of resolution document by the competent authority.

5. Requirements of the complainant, agreement or disagreement with the resolution of the competent authority that has resolved; reasons for continuing the complaint (if any) and new evidence provided by the complainant (if any).

Article 24. Handling complaints within jurisdiction, not within jurisdiction

1. Based on the content, nature, and characteristics of the complaint as prescribed in Article 38 of Decree No. 136/2006/NĐ-CP dated November 14, 2006 to determine the competent authority for resolution. If the complaint falls within the jurisdiction of their own agency, the citizen reception officer shall report to the Head of the agency handling the case for resolution.

2. In cases where the complaint does not fall within the jurisdiction of the agency, the citizen reception officer shall process the transfer of the complaint and related documents to the competent authority for resolution within the prescribed time limit.

3. In cases where the complaint falls within the jurisdiction of a directly subordinate agency but has not been resolved beyond the prescribed time limit, the citizen reception officer shall report to the Head of the agency to issue a document requesting the subordinate agency to resolve it.

4. In cases where the complaint concerns criminal offenses, the citizen reception officer shall report to the Head of the agency to process the transfer of the complaint and related documents to the investigation agency or the People's Procuracy with the authority to resolve such matters.

Article 25. Handling urgent complaints

If the complaint has an urgent nature, such as reporting illegal acts that may cause immediate damage or threaten to cause damage to national interests, citizens' rights and legitimate interests, or agencies and organizations, the citizen reception officer must immediately report to the Head of the agency to take measures within their authority to prevent or notify the competent authorities to take preventive measures and handle the situation promptly.

Article 26. Handling complaints against cadres managed by Party committees

In cases where complaints are made against cadres under the management of higher-level Party committees, or serious complaints involving multiple sectors and levels, the citizen reception officer must report to the Head of the agency to direct the handling of citizen receptions, and if necessary, request the Head of the agency to directly meet with the complainant.

The handling of complaints against Party members who are cadres under the management of the Central Committee shall be carried out in accordance with Regulation No. 90-QĐ/TW dated August 29, 2008 of the Politburo.

Article 27. Handling cases of repeated complaints without new evidence

In cases where a complaint has already been resolved by a competent authority and the complainant continues to make a complaint without new evidence, the citizen reception officer shall not accept it and explain this to the complainant.

Article 28. Handling suggestions and reflections related to complaints

When citizens come to present or submit petitions or reflections related to complaints within the jurisdiction of their own agency, the citizen reception officer shall accept them and report to the Head of the agency handling the case for resolution according to the law.

In cases where petitions or reflections related to complaints do not fall within the jurisdiction of the agency, the citizen reception officer shall accept them and transfer them to the competent authority for resolution according to the law.

Article 29. Recording in the tracking log

After checking and comparing the necessary documents for complaints and based on the complainant's statements and the information and documents they provide, the citizen reception officer must record in the "Citizen Reception Log" issued according to a unified model, to fully document the contents according to the criteria determined in the columns and sections such as: serial number, date of reception, name, address of the complainant, content of the incident, the process of examination and resolution by the competent authority (if any), and specific requests and proposals of the complainant, summary of the reception results and the handling process.

Chapter V

CITIZEN RECEPTION BY THE HEAD OF THE STATE ADMINISTRATIVE AGENCY

Article 30. Responsibilities of the Head of Administrative State Agencies in Directly Receiving Citizens

1. The Head of Administrative State Agencies shall be responsible for directly receiving citizens according to the periodic schedule prescribed in Articles 74 and 76 of the Law on Petition and Complaint.

a) The Head of Administrative State Agencies must directly receive citizens according to the periodic schedule; in cases where it is necessary due to objective reasons, they may delegate this task to a deputy and publicly inform the citizens about the person representing them.

b) When receiving citizens, the Head of Administrative State Agencies must provide comments on the resolution of petition and complaint cases to the citizens. If unable to respond immediately, they must clearly notify the citizens of the time required for resolution and response.

2. The Head of Administrative State Agencies shall receive citizens when there is an urgent request in the following situations:

a) Severe and complex petitions and complaints;

b) Petitions and complaints that, if not promptly directed for review, could result in serious consequences such as the destruction of state or collective property, harm to the lives of citizens, and impact on political security and social order;

c) Receiving citizens at the request of a higher-level agency.

Article 31. Responsibilities of Related Agencies and State Inspection Agencies in Assisting the Head of the Agency in Receiving Citizens

1. Agencies and units related to the content of petitions and complaints and the State Inspection Agency at the same level shall have the responsibility to:

a) Select and arrange cases for the Head of the Agency to receive citizens, except in urgent cases;

b) Prepare all relevant information and documents concerning the content of the petition and complaint case that the Head of the Agency will receive;

c) Assigning specialized staff to record the content of the citizen reception process, and receive information and documents provided by citizens;

d) Assign a leader from the related specialized unit to accompany the Head of the Agency in receiving citizens to fulfill the requirements assigned by the Head.

2. After completing the reception of citizens by the Head, the related specialized agencies shall be responsible for assisting the Head in preparing responses to the citizens.

In cases involving the responsibility of multiple levels and sectors, the State Inspection Agency at the same level shall be responsible for assisting the Head in preparing responses to the citizens.

Chapter VI

RECEIVING REPRESENTATIVES OF MANY PETITIONERS AND COMPLAINANTS

Article 32. Receiving Representatives of Many People with the Same Content of Petition and Complaint

1. In cases where five or more people come together to the place for receiving citizens to petition and complain about the same content, the person receiving citizens shall require the petitioners and complainants to elect representatives to present the content of the case to the person receiving citizens. The election of representatives shall be carried out as follows:

a) For cases where five to ten people come, one or two representatives shall be elected;

b) For cases where ten or more people come, more representatives shall be elected, but the maximum number shall not exceed five.

2. The person receiving citizens shall be responsible for accepting documents, recording fully the opinions presented by the representatives regarding the content of the petition and complaint, reading them back to the representatives, and requesting their confirmation signature.

After studying, if the case falls within the jurisdiction of the agency, the person receiving citizens shall report to the Head of the Agency to handle and resolve the case. If the content of the complaint does not fall within the jurisdiction of the agency, the person receiving citizens shall report to the Head of the Agency to transfer the case to the competent agency for resolution. If the content of the petition does not fall within the jurisdiction, the person receiving citizens shall guide the citizens to petition the competent agency.

Article 33. Handling cases involving multiple people with multiple complaints and reports

In complex cases involving multiple issues under the responsibility of various sectors and levels, which have been reviewed and resolved by many agencies, or where there are many participants with intense attitudes and grievances, the person receiving citizens' visits must:

1. Promptly grasp the basic content of the case; the demands of the complainants and reporters; information about the personal backgrounds of representatives involved in the complaints and reports.

2. Report promptly on developments regarding the complaints and reports and seek guidance from the head of the agency. If necessary, request the head of the agency to ask the competent authority where the incident occurred to provide information about the origin, development, and resolution process of the case and other relevant information.

3. In cases that are complex and have been resolved multiple times at different levels but citizens still make complaints and reports, suggest local authorities and agencies where the incident occurred to dispatch authorized officials to cooperate in receiving citizens.

4. If the complainants and reporters engage in inciting behavior, disrupting public order, or threatening the person receiving citizens, the head of the agency must promptly increase the number of personnel receiving citizens and require functional agencies to take timely measures to handle the situation.

Article 34. Receiving representatives of complainants and reporters when there are multiple participants

1. In cases where there are multiple participants, the person receiving citizens must:

a) Request the complainants and reporters to elect representatives to present their case to the person receiving citizens according to the number specified in Article 32 of this Circular. If necessary, the head of the agency directly receives citizens.

If the representative is an individual who disrupts order or violates the regulations for receiving citizens, the person receiving citizens will refuse to accept them as representatives and propose another person be elected as a representative for the complainants and reporters.

b) Require the representative to present the content of the case and the demands of the complainants and reporters. Based on the presentation and information and documents provided by the representative and obtained from other sources, the person receiving citizens determines the content of the case, the reasons and motives for the complaints and reports, the demands of the complainants and reporters, and reports to the head of the agency to take timely measures.

2. During the process of receiving citizens, the person receiving citizens pays attention to categorizing those who come to complain and report, such as: individuals directly affected by the content of the complaints and reports; those who exploit the right to complain and report to incite others to complain and report; those who are incited; policy targets to take appropriate measures.

Article 35. Preparing guiding documents and responses to citizens

1. Based on the content of the case and the demands of the complainants and reporters, the person receiving citizens must determine the competent authority responsible for resolving each specific issue.

In cases not within the jurisdiction of the head of the agency, the person receiving citizens prepares documents to transfer the contents of the reports to the competent authority for resolution; guides the representative to file complaints with the competent authority for resolution; prepares documents to respond to the representative of the complainants and reporters.

In cases within the jurisdiction of the head of the agency, the person receiving citizens is responsible for preparing documents for the head of the agency to guide and respond to the representative of the complainants and reporters.

2. The guiding and responding documents for the representative of the complainants must clearly state the content of the complaints and reports; the resolved contents, unresolved contents; the competent authority for resolution and its subsequent responsibilities; the rights and obligations of the complainants and reporters and their representatives when complaining and reporting to the competent state authority; other related contents to the case for citizens to carry out complaints and reports in accordance with the law.

3. Before issuing the guiding and responding documents, the person receiving citizens explains to the representative of the complainants the legal bases related to transferring the contents of the complaints and reports to the competent authority for resolution; requests the representative to explain to other co-complainants and reporters and follow the guidance of the person receiving citizens.

Chapter VII

IMPLEMENTING PROVISIONS

Article 36. Effective Date

This Circular takes effect from October 1, 2011.

The reception of citizens at the Central Party and State Reception Office in Hanoi and Ho Chi Minh City, and the Reception Offices of ministries, sectors, and localities shall apply the provisions of this Circular.

During implementation, if there are difficulties, obstacles, or new issues arising, it is suggested that relevant state agencies, organizations, and individuals promptly reflect to the Government Inspectorate for appropriate amendments and supplements./.