Circular No. 20/2022/TT-BTTTT issues National Technical Regulations on Quality of Broadband Fixed Landline Internet Access Services, detailing criteria and requirements for service quality. The document applies from July 1, 2023.
Scope of application
Internet broadband fixed landline access service providers
Key points
- Providers must ensure service quality according to data transmission speed criteria and user request response time (Article 3)
- Services must meet technical indicators such as electronic signal parameters, packet error rate, connection setup time (Article 4)
- Providers have the responsibility to publish and periodically update information about the quality of broadband fixed landline Internet access services (Article 5)
- Organizations conducting quality inspection and evaluation activities must comply with these technical regulations (Article 6)
- Providers must take corrective measures and notify users about service conditions not meeting requirements within the specified timeframe (Article 7)
🌐 Social impact of this document
- Enhance the quality of broadband fixed landline Internet access services, protect user rights
- Increase operational costs for providers due to higher technical requirements and quality standards
❓ Frequently asked questions
To which services does this regulation apply?
Applies to broadband fixed landline Internet access services (Article 1)
How must providers disclose information about service quality?
Publish and periodically update information about service quality as stipulated in Article 5
Full text
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MINISTRY OF INFORMATION AND COMMUNICATION |
SOCIALIST REPUBLIC OF VIET NAM |
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Number: 20/2022/TT-BTTTT |
DUTYIssued on November 292022 |
CIRCULAR
Issuing "National Technical Regulations on Quality of Broadband Fixed Landline Internet Access Services"
Pursuant to the Law on Standards and Technical Regulations dated June 29, 2006;
Pursuant to the Law on Telecommunications dated November 23, 2009;
Pursuant to the Law on RadioNo. Frequencydated November 23, 2009;
Pursuant to Decree No. 127/2007/NĐ-CP dated August 1, 2007 of the Government detailing and guiding the implementation of certain provisions of the Law on Standards and Technical Regulations;1. NATIONAL UNIVERSITIES ARE PUBLIC HIGHER EDUCATION INSTITUTIONS MANAGED BY THE MINISTRY OF EDUCATION AND TRAINING, HAVE LEGAL PERSONALITY, SEPARATE ACCOUNTS, AND USE STAMPS WITH THE NATIONAL EMBLEM. of the Law on Standards and Technical Regulations;
Pursuant to Decree No. 78/2018/NĐ-CP dated May 16, 2018 of the Government amending and supplementing certain articles of Decree No. 127/2007/NĐ-CP dated August 1, 2007 of the Government detailing the implementation of certain provisions of the Law on Standards and Technical Regulations;
Pursuant to Decree No. 48/2022/NĐ-CP dated July 26, 2022 of the Government stipulating the functions, tasks, powers, and organizational structure of the Ministry of Information and Communications;
Pursuant to the proposal of the Director of the Science and Technology Department,
The Minister of Information and Communications issues this Circular stipulating National Technical Regulations on Quality of Broadband Fixed Landline Internet Access Services.
Clause 4 of Article 6Attached herewith are the National Technical Regulations on Quality of Broadband Fixed Landline Internet Access Services (QCVN 34:2022/BTTTT).
12/2025/TT-BNNMT dated June 19, 2025 issued by the Minister of Agriculture and EnvironmentEffectiveness
1. This Circular takes effect from July 1, 2023.
2. Circular No. 08/2019/TT-BTTTT dated August 16, 2019 of the Minister of Information and Communications issuing "National Technical Regulations on Quality of Broadband Fixed Landline Internet Access Services" shall cease to be effective from July 1, 2023.
Article 3. The Director of the Office, Heads of Departments under the Ministry of Information and Communications, Heads of agencies and units under the Ministry of Information and Communications, Directors of Provincial Departments of Information and Communications, and relevant organizations and individuals are responsible for implementing this Circular./.
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THE MINISTER |
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