Decree No. 24/2025/NĐ-CP amends and supplements some articles of Decree No. 98/2020/NĐ-CP dated August 26, 2020, of the Government on administrative penalties for violations in commercial activities, production, trading of fake and prohibited goods, and consumer protection, which has been amended and supplemented by some articles pursuant to Decree No. 17/2022/NĐ-CP dated January 31, 2022, of the Government amending and supplementing some articles of decrees on administrative penalties in the field of chemicals and industrial explosives; electricity, dam safety, energy conservation and efficiency; commercial activities, production, trading of fake and prohibited goods, and consumer protection; oil and gas activities, retail of petroleum products and gas.

DECREE

Amending and supplementing certain Articles of Government Decree No. 98/2020/NĐ-CP

August 26 2020 of the Government stipulating administrative penalties for violations

in commercial activities, production, trading counterfeit goods, prohibited goods, and protecting consumer rights

which have been amended and supplemented with certain articles pursuant to Decree No.

17/2022/NĐ-CP January 31, 2022 of the Government

amending and supplementing certain articles of

supplemented, decrees stipulating administrative penalties for violations in the field of chemicals and industrial explosivescouncillORS electricity, dam safety, energy conservation and efficiency

commercial activities, production, trading

counterfeit goods, prohibited goods, and protectingconsumer rights,

oil and gas activities, retail of petroleum products and gaspursuant to the Law on the Organization of the Government dated June 19, 2015; the Law Amending and Supplementing Certain Provisions of the Law on the Organization of the Government and the Law on the Organization of Local Administration dated November 22, 2019

Pursuant to the Law on Administrative Sanctions dated June 20, 2012amended and supplemented with certain provisions of the Law on Administrative Sanctions dated November 13, 2020;

Pursuant to the Law on Protecting Consumer Rights dated

^{_______________}

PURSUANT98/2020/NĐ-CP August 26, 2020 of the Governmentstipulating administrative penalties for violations in commercial activities, production, trading counterfeit goods, prohibited goods, and protecting consumer rights;

which have been amended and supplemented with one; Law article according to the provisions of Decree No. 17/2022/NĐ-CP January 31, 2022 of the Government decree stipulating administrative penalties for violations in the field of chemicals and industrial explosives; electricity, dam safety, energy conservation and efficiency; commercial activities, production, trading counterfeit goods, prohibited goods, and protecting consumer rights, oil and gas activities, retail of petroleum products and gas.

Pursuant to the Law on Trade dated June 14, 2005;

Pursuant to the Law on Product Quality dated November 21, 2007;

Article 1. Amend and supplement some articles and items of Decree No. 98/2020/NĐ-CP dated August 26, 2020 of the Government stipulating administrative penalties for violations in commercial activities, production, trading counterfeit goods, prohibited goods, and protecting consumer rights which have been amended and supplemented with certain provisions according to Decree No. 17/2022/NĐ-CP dated January 31, 2022 of the Government amending and supplementing certain provisions of decrees stipulating administrative penalties for violations in the field of chemicals and industrial explosives; electricity, dam safety, energy conservation and efficiency; commercial activities, production, trading counterfeit goods, prohibited goods, and protecting consumer rights, oil and gas activities, retail of petroleum products and gas as follows: 20 the 6 Pursuant to Decree No. 32/2019/NĐ-CP dated April 10, 2019 of the Government on assigning tasks, procurement or tendering for the supply of products and services using state budget from regular operating expenses;23;

At the proposal of the Minister of Industry and Trade;

THE GOVERNMENT ISSUES THE DECREE AMENDING AND SUPPLEMENTING CERTAIN PROVISIONS OF DECREE NO. "3. In addition to the measures to remedy consequences specified in Points d, đ, e, g, h, and i Clause 1 Article 28 of the Law on Administrative Sanctions, this Decree specifies other remedial measures as follows: a) Compel the recall of defective products and goods; b) Compel the cancellation of the results of the draw and organize another draw for a promotional program involving chance; c) Compel the modification of contracts already concluded or compel the modification of model contracts, general terms and conditions in accordance with the regulations;d) Compel the withdrawal of the ".vn" domain name of the e-commerce website or compel the removal of mobile applications from application stores or from provided addresses; supplemented, decrees stipulating administrative penalties for violations in the field of chemicals and industrial explosivescouncillORS đ) Compel the return of business licenses that have been erased, altered, or repaired to the issuing authority or person authorized to issue such licenses;

e) Compel the recovery of contraband items and means of transportation that have been disposed of."

1. Amend and supplement Clause 3 Article 4 as follows:

2. Amend and supplement Point b Clause 4 Article 4 as follows:

"b) The fine amount prescribed in Chapter II of this Decree applies to administrative offenses committed by individuals, except for the offenses prescribed in Articles 33; 34; 35; Clause 4 Article 46; Clauses 2, 3 Article 53a; Clauses 5, 7, 8, 9 Article 56; Article 67; Article 68; Article 70 and Clauses 6, 7, 8 Article 77 of this Decree. In cases where the administrative offense is committed by an organization, the fine shall be twice the amount prescribed for individuals."

3. Amend the title of Article 17 and amend and supplement Clause 1, Point b Clause 12, Clause 13, and Clause 14 Article 17 as follows:

"Article 17. Violations related to trading goods of unknown origin, provenance, and minerals without legitimate origin;"

"1. Warning or a fine of VND 300,000 to VND 500,000 for one of the following violations in case the value of the goods involved is less than VND 1,000,000:

a) Trading goods of unknown origin, provenance;

b) Buying, selling, transporting, storing, or consuming minerals without legitimate origin;"

c) Amend and supplement Point b Clause 12 as follows:

"b) Is a cleaning agent, chemical, insecticide, disinfectant used in household and medical fields, aquatic product treatment products, livestock waste treatment products, veterinary drugs, plant protection products, fertilizers, cement, growth stimulants, crop seeds, animal seeds, fish seeds, aquaculture feed, or minerals that are not common construction materials as defined by law;"

d) Amend and supplement Clause 13 and Clause 14 as follows:

a) Amend the name of Article 17 as follows:

"13. Additional sanctions: Confiscation of contraband items for violations prescribed in this Article, except in cases where remedial measures are applied as prescribed in Point a Clause 14 of this Article.

b) Amend and supplement Clause 1 as follows:

14. Remedial measures:
a) Compel the destruction of contraband items harmful to human health, animals, plants, and the environment for violations prescribed in Point a Clause 1 of this Article;
b) Compel the return of illegal profits obtained through the implementation of the violation prescribed in this Article."

4. Amend and supplement Clause 1 Article 40 as follows:

"1. A fine of VND 5,000,000 to VND 10,000,000 for one of the following violations:

a) Failure to comply with or non-compliance with the periodic reporting system on temporary import and re-export of goods as prescribed;

b) Unauthorized alteration, erasure, modification, supplementation, or change of the content of temporary import and re-export permits for goods listed in the prohibited export and import list, temporarily suspended export and import list."
5. Amend and supplement Section 9 Chapter II as follows:
"Section 9
VIOLATIONS RELATED TO PROTECTING CONSUMER RIGHTS

4. Amend and supplement Clause 1 of Article 40 as follows:

"1. A fine of from five million dong to ten million dong shall be imposed for any of the following violations:
a) Failure to implement or incorrect implementation of the periodic reporting system on the situation of temporarily imported goods for re-export according to regulations;
b) Unauthorized alteration, erasure, modification, supplementation, or change of the content of the temporary import for re-export permit or temporary export for re-import permit for goods listed in the prohibited export, prohibited import, suspended export, or suspended import categories."

5. Amend and supplement Section 9 of Chapter II as follows:

"Section 9

VIOLATIONS CONCERNING THE PROTECTION OF CONSUMER RIGHTS

Article 46. Violations concerning the protection of consumer information

1. A fine of VND 20,000,000 to VND 30,000,000 for one of the following violations:
a) Not establishing a document to implement authorization or hiring a third party to carry out the collection, storage, use, modification, updating, and deletion of consumer information as prescribed, except in cases provided for in point r, Clause 1, Article 53a of this Decree;
b) Establishing an authorization document or hiring a third party to carry out the collection, storage, use, modification, updating, and deletion of consumer information but the content of the document does not specify the scope and responsibilities of each party in protecting consumer information as prescribed by the Consumer Rights Protection Law and related laws, except in cases provided for in point s, Clause 1, Article 53a of this Decree;
c) Authorizing or hiring a third party to carry out the collection, storage, use, modification, updating, and deletion of consumer information without obtaining the consent of the consumer, except in cases provided for in point t, Clause 1, Article 53a of this Decree;
d) Not establishing or establishing general rules for protecting consumer information that do not fully cover the contents prescribed in Clause 1, Article 16 of the Consumer Rights Protection Law;
đ) Not publicly disclosing or disclosing general rules for protecting consumer information in the form not prescribed in Clause 2, Article 16 of the Consumer Rights Protection Law;
e) Not allowing consumers to access general rules for protecting consumer information before or at the time of collecting their information as prescribed;
g) Not informing or informing consumers about the purpose, scope of collecting and using their information, and the retention period of their information before collecting and using their information as prescribed in Article 17 of the Consumer Rights Protection Law;
h) Collecting and using consumer information without obtaining the consent of the consumer as prescribed, except in cases provided for in point d, Clause 2 of this Article;
i) Not setting up a method for consumers to choose the scope of information they agree to provide and express their agreement or disagreement as prescribed;
k) Not informing consumers before changing the purpose or scope of using the information previously informed to them or changing the purpose or scope of using the information previously informed to them without obtaining the consent of the consumer;
l) Using consumer information inaccurately or not in accordance with the purposes and scopes previously informed;
m) Not allowing consumers to choose whether to permit or prohibit one of the acts prescribed in point a, point b, Clause 4, Article 18 of the Consumer Rights Protection Law;
n) Not implementing the requests of consumers regarding checking, modifying, updating, deleting, transferring, or ceasing to transfer their information or not providing consumers with tools and information to self-implement according to the law;
o) Not deleting consumer information when the retention period has expired under the general rules for protecting consumer information or as prescribed by law;
2. A fine of VND 30,000,000 to VND 40,000,000 for one of the following violations:
a) Not accepting or not resolving complaints, requests, or grievances of consumers related to the illegal collection, misuse of information beyond the notified purposes and scopes;
b) Not reporting to the competent state management agency within 24 hours from the time of discovering that the information system has been attacked, causing a risk of loss of consumer information security;
c) Not taking measures to ensure the security and safety of consumer information when collecting, storing, or using it, or not taking preventive measures against violations of the security and safety of consumer information as prescribed, except in cases provided for in point a, Clause 3, Article 64 of this Decree;
d) Transferring consumer information to a third party without obtaining the consent of the consumer as prescribed, except in cases provided for in point b, Clause 5, Article 63 of this Decree;
3. Imposing a fine twice the amount of the monetary penalty for violations prescribed in Clause 1 and Clause 2 of this Article if the relevant information involves sensitive personal data of consumers, except in cases provided for in Clause 4 of this Article;
4. Imposing a fine four times the amount of the monetary penalty for violations prescribed in Clause 1 and Clause 2 of this Article if the violation is carried out by an organization establishing and operating a large digital platform.

Article 46a. Acts Violating Provisions on Protecting the Interests of Vulnerable Consumers
1. A fine of VND 30,000,000 to VND 50,000,000 shall be imposed for any of the following violations against vulnerable consumers:
a) Failing to give priority to receiving, handling, or transferring requests from vulnerable consumers to unrelated third parties when such consumers provide evidence and documents proving their status as vulnerable consumers and that their rights have been violated;
b) Refusing to resolve requests from vulnerable consumers without providing a written response or a written refusal that does not cite legal grounds and does not align with the published content of policies;
c) Failing to ensure the exercise of rights of vulnerable consumers during the purchase and sale of products and goods, and provision of services as prescribed by law;
d) Failing to apply complaint and dispute resolution mechanisms as prescribed by law suitable for each category of vulnerable consumers;
đ) Refusing to resolve requests for protection from vulnerable consumers due to differences in language, script, customs, and traditions;
e) Failing to establish or issue procedures, processes, methods, or measures appropriate for each category of vulnerable consumers to ensure their right to file complaints, request resolution of disputes, and other rights as prescribed;
g) Failing to develop, update, or publicly disclose to vulnerable consumers the contents, mechanisms, and policies applicable to them as prescribed, or failing to train or instruct their employees about these contents, mechanisms, and policies as prescribed.
2. A fine of VND 50,000,000 to VND 70,000,000 shall be imposed for acts of discrimination or unfair treatment against vulnerable consumers or taking advantage of their vulnerability to infringe upon their legitimate rights and interests during transactions. Article 46b. Acts Violating the Protection of Consumer Rights in Transactions with Individuals Engaging in Independent, Regular Commerce Without Business Registration

A fine of VND 1,000,000 to VND 3,000,000 shall be imposed on individuals engaging in independent, regular commerce without business registration who commit any of the following violations:
1. Failing to provide or providing inaccurate or incomplete information about the products, goods, or services they sell or provide to consumers.
2. Failing to exchange goods for consumers or failing to refund money and reclaim goods from consumers when the goods sold or provided by them do not meet safety, measurement, quantity, volume, quality, or utility standards as stated.
3. Failing to comply with product or goods recall decisions when the products or goods sold or provided by them are subject to recall, or failing to pay costs for destroying products or goods that must be destroyed according to the decision of competent authorities.

Article 47. Acts of violation regarding the provision of information on products, goods, services, standard contracts, and general terms and conditions for consumers, and the provision of information shall be handled according to the provisions set forth herein.
1. A fine of VND 10,000,000 to VND 20,000,000 shall be imposed on traders who commit any of the following violations:
a) Providing inaccurate or incomplete information to consumers as stipulated in Clause 1, Article 21 of the Consumer Rights Protection Law;
b) Not providing information on the availability of spare parts and replacement accessories for products and goods;
c) Not providing usage instructions for products and goods, services;
d) Not providing or not publicly disclosing information about the composition, functions, and other benefits that differ for products and goods produced, services provided specifically for each gender.
2. A fine of VND 20,000,000 to VND 30,000,000 shall be imposed on traders who commit any of the following violations:
a) Deceiving or causing confusion for consumers through the provision of false, incomplete, or inaccurate information concerning any of the contents specified in Point a, Clause 1, Article 10 of the Consumer Rights Protection Law, except in cases stipulated in Point e, Clause 1, Article 53a of this Decree;
b) Not notifying or notifying inaccurately or incompletely to consumers about standard contracts, general terms and conditions before conducting transactions as prescribed;
c) Not providing warranty policies or not publicly disclosing warranty policies with main contents as prescribed in cases where products, goods, services have warranties;
d) Not warning consumers about products, goods, services that may cause safety risks, adversely affect their lives, health, property, or not informing about preventive measures as prescribed by law;
đ) Not announcing in advance or not publicly disclosing to consumers the sponsorship of influential individuals under any form to use their images, advice, recommendations to promote trade or encourage consumers to purchase, use products, goods, services, except in cases stipulated in Point n, Clause 1, Article 53a of this Decree;
e) Not providing information to competent state management agencies through the information system, reports as prescribed by law due to business activities on cyberspace being processed according to the Consumer Rights Protection Law or other relevant laws.
3. A fine of VND 20,000,000 to VND 30,000,000 shall be imposed on third parties providing information on products, goods, services to consumers who commit any of the following violations:
a) Providing inaccurate or incomplete information about products, goods, services supplied by organizations, individuals engaged in business and related rating programs (if any) as prescribed;
b) Not notifying consumers in advance about being sponsored to provide information on products, goods, services when the third party is an influential individual.
4. The fine for violations stipulated in Clause 3 of this Article shall be doubled for third parties providing information on products, goods, services to consumers who are media owners or service providers.
5. A fine of VND 60,000,000 to VND 80,000,000 shall be imposed on media owners, service providers as third parties providing information on products, goods, services to consumers who commit any of the following violations:
a) Not developing or not implementing technical solutions to prevent the misuse of their managed means and services for harassing consumers;
b) Allowing organizations, individuals engaged in trading goods, services to use their managed means and services to harass consumers;
c) Not complying with the requests of competent state authorities to stop organizations, individuals engaged in trading from using their managed means and services to harass consumers.
6. Measures to remedy consequences:

Order to correct false or misleading information for violations stipulated in Point a, Clause 1, Point a, Clause 2, Point a, Clause 3 of this Article.

Article 48. Violations concerning the form of contracts concluded with consumers, standard contracts, and general terms and conditions
1. A fine of VND 10,000,000 to VND 20,000,000 shall be imposed on the act of concluding a contract with a consumer or using a standard contract or general terms and conditions to conclude or apply to a consumer with any of the following violations:
a) Not using the Vietnamese language;
b) Not complying with the minimum font size requirements or the contrast level between the text color and background color when displaying the content or layout design in the case of written contracts.
2. The fine amount shall be doubled compared to the fine prescribed in Clause 1 of this Article in cases where the violation is carried out in two or more provinces or centrally-administered cities.
3. Measures to remedy consequences:

Order to amend the standard contract or general terms and conditions in accordance with the regulations for acts violating the provisions of Clause 1 and Clause 2 of this Article.

Article 49. Violations concerning the content of contracts concluded with consumers, standard contracts, and general terms and conditions
1. A fine of VND 80,000,000 to VND 100,000,000 shall be imposed for any of the following violations:
a) Standard contract provisions are incomplete according to the regulations;
b) Provisions that are not allowed to be stipulated in contracts concluded with consumers, standard contracts, and general terms and conditions according to the regulations, except for the cases provided for in Point q, Clause 1 of Article 53a of this Decree.
2. The fine amount shall be doubled compared to the fine prescribed in Clause 1 of this Article in cases where the violation is carried out in two or more provinces or centrally-administered cities.
3. Remedial measures: Order to amend the standard contract or general terms and conditions in accordance with the regulations for acts violating the provisions of this Article.

Article 50. Violations concerning the conclusion and performance of standard contracts and general terms and conditions
1. A fine of VND 20,000,000 to VND 30,000,000 for one of the following violations:
a) Not retaining the concluded standard contract until its validity period ends according to the regulations;
b) Not providing or providing beyond the deadline a copy of the contract to the consumer in cases where the consumer's retained contract is lost or damaged according to the regulations.
2. A fine of VND 30,000,000 to VND 50,000,000 for any of the following violations:
a) Not performing or performing incorrectly the public disclosure of standard contracts or general terms and conditions according to the regulations, except for the cases provided for in Clause 2 of Article 51 and Point b, Clause 1 of Article 52 of this Decree;
b) General terms and conditions do not specify the application date.
3. The fine amount shall be doubled compared to the fine for the violation prescribed in Clause 1 and Clause 2 of this Article in cases where the standard contract or general terms and conditions are applied in two or more provinces or centrally-administered cities.

Article 51. Violations concerning registration, re-registration, public disclosure, and notification of standard contracts and general terms and conditions within the scope requiring registration
1. A fine of VND 20,000,000 to VND 40,000,000 shall be imposed on the act of not submitting the report on the registration status and application of standard contracts and general terms and conditions to the competent authority responsible for receiving registrations according to the regulations or submitting the report not in accordance with the regulations.
2. A fine of VND 40,000,000 to VND 60,000,000 shall be imposed on any of the following violations:
a) Not publicly announcing the completion of registration or re-registration of standard contracts and general terms and conditions according to the regulations;
b) Not performing or performing incorrectly the public announcement of the completed registered or re-registered standard contract or general terms and conditions according to the regulations.
3. A fine of VND 60,000,000 to VND 80,000,000 shall be imposed on the act of not registering or not re-registering standard contracts and general terms and conditions with the state management agency responsible for protecting consumer rights according to the regulations.
4. The fine amount shall be doubled compared to the fine for the violation prescribed in Clause 1, Clause 2, and Clause 3 of this Article in cases where the standard contract or general terms and conditions are applied in two or more provinces or centrally-administered cities.

Article 52. Acts of violation concerning the cancellation or modification of standard form contracts or general terms of transactions at the request of state management agencies for consumer protection
1. A fine of VND 80,000,000 to VND 100,000,000 shall be imposed for any of the following violations:
a) Failing to comply with the request of state management agencies for consumer protection regarding the cancellation or modification of the contents of standard form contracts or general terms of transactions that violate laws on consumer protection;
b) Failing to publicly disclose the modified standard form contracts or general terms of transactions or the cancelled contents violating the law in the prescribed manner and within the stipulated time limit;
c) Failing to notify consumers who have entered into contracts about the application of new general terms of transactions;
d) Failing to re-conclude standard form contracts when consumers request it after the standard form contracts or general terms of transactions have been modified or the violating contents have been cancelled.
2. The fine shall be doubled for acts of violation as specified in Clause 1 of this Article if the standard form contracts or general terms of transactions are applied in two or more provinces or centrally governed cities.

Article 53. Acts of violation in remote transactions
1. A fine of from VND 10,000,000 to VND 20,000,000 shall be imposed for failing to provide information immediately at the outset about the name, address, and purpose of the conversation when transactions are conducted through telephone or other communication and dialogue methods.
2. A fine of VND 20,000,000 to VND 40,000,000 shall be imposed for any of the following violations:
a) Failing to fulfill the responsibility of building tools or implementing measures as prescribed in Clause 1 of Article 38 of the Consumer Protection Law when conducting remote transactions with consumers;
b) Specifying contract contents in remote transactions without sufficient information as required;
c) Providing inaccurate or incomplete information to consumers as required when conducting remote transactions as prescribed;
d) Failing to refund consumers the amount paid corresponding to unused products, goods, or services within thirty days from the date the consumers unilaterally declare termination of the concluded contract or failing to pay interest on overdue payments to consumers as prescribed.
3. The fine shall be doubled for violations as specified in Clauses 1 and 2 of this Article if the violations occur in online transactions or in continuous service provision through remote transactions.
4. Measures to remedy consequences: Compel the return of illegal profits obtained from the implementation of violations as specified in Point d of Clause 2 of this Article, including cases where such violations occur as specified in Clause 3 of this Article.

Article 53a. Acts of violation in online transactions
1. A fine of from VND 50,000,000 to VND 70,000,000 shall be imposed on business subjects establishing, operating, and providing digital platform services that commit any of the following violations:
a) Forcing or preventing consumers from registering to use or using another intermediary digital platform as a mandatory condition for using the service;
b) Limiting consumer choice through prioritizing product, goods, or service selection between businesses providing on the digital platform without publicizing the selection criteria;
c) Using measures to block or display unfairly consumer feedback or evaluations of products, goods, services, or businesses operating on the digital platform, except when such feedback or evaluations violate legal provisions or social morals;
d) Using measures to prevent registration, operation, evaluation, or display of feedback from social organizations participating in consumer protection;
đ) Preventing consumers from uninstalling pre-installed software or applications without affecting the basic technical functions necessary for the normal operation of the digital platform or forcing consumers to install accompanying software or applications on the digital platform;
e) Deceiving or causing confusion for consumers through providing false, incomplete, or inaccurate information about any of the contents prescribed in Point a of Clause 1 of Article 10 of the Consumer Protection Law;
g) Harassing consumers through direct or indirect contact actions contrary to the wishes of consumers to introduce products, goods, services, or businesses or to propose contract conclusion;
h) Forcing consumers to purchase products, goods, or services against their will through the use of force, threats of force, or similar actions;
i) Requiring or forcing consumers to pay for provided products, goods, or services without prior agreement with consumers;
k) Failing to compensate, refund, or replace products, goods, or services for consumers due to the mistake of businesses;
l) Failing to compensate, refund, or replace products, goods, or services for consumers due to products, goods, or services not matching the registration, announcement, publication, display, advertisement, introduction, contract conclusion, or commitment of businesses;
m) Swapping or fraudulently substituting products, goods, or services when delivering or providing services to consumers;
n) Failing to announce in advance or publicly disclose to consumers the sponsorship of influential individuals under any form to use their images, advice, or recommendations to promote trade or encourage consumers to buy or use products, goods, or services;
o) Preventing consumers from inspecting products, goods, or services, except as otherwise provided by law;
p) Requiring consumers to purchase additional products, goods, or services as a mandatory condition for contract conclusion against the wishes of consumers;
q) Specifying contract terms that are not allowed to be included in contracts concluded with consumers, standard form contracts, or general terms of transactions as prescribed.
r) Not establishing a document to delegate authority or hire a third party to collect, store, use, modify, update, or delete consumer information as prescribed;
s) Establishing a delegation document or hiring a third party to collect, store, use, modify, update, or delete consumer information but the content of the document does not specify or specifies unclearly the scope and responsibilities of each party in protecting consumer information according to the Consumer Rights Protection Law and related laws;
t) Delegating authority or hiring a third party to collect, store, use, modify, update, or delete consumer information without the consent of the consumer;
2. A fine of VND 100,000,000 to VND 200,000,000 shall be imposed on organizations establishing and operating intermediary digital platforms that commit any of the following violations:
a) The act prescribed in Clause 1 of this Article;
b) Failing to designate or publicly announce the contact point or authorized representative to cooperate with competent state agencies in resolving issues related to consumer rights protection;
c) Failing to establish or failing to clearly define the responsibilities of the parties involved in transactions or failing to publicly announce the operational regulations of the intermediary digital platform for consumers;
d) Failing to provide information about businesses operating on the intermediary digital platform when consumers trading with such businesses request it;
đ) Failing to allow consumers to provide feedback, evaluate businesses, products, goods, or services provided by such businesses or failing to display fully and accurately the results of such feedback and evaluations as prescribed;
e) Failing to fully and transparently display information about products, goods, or services provided by businesses, including mandatory content to be displayed on product labels according to the law on product labeling, except for specific information as prescribed;
g) Failing to designate or publicly announce the contact point for receiving and resolving complaints, requests, or grievances related to products, goods, services, or content information on the intermediary digital platform;
h) Failing to receive or resolve complaints, requests, or grievances from consumers regarding the organization establishing and operating the intermediary digital platform;
i) Failing to implement measures allowing the display of priority feedback, evaluations, or recommendations from social organizations participating in consumer rights protection or credit rating organizations as prescribed by law;
k) Failing to directly store information or provide solutions for storing information about products, goods, services, and related transactions as prescribed in Point h, Clause 3, Article 39 of the Consumer Rights Protection Law;
l) Failing to transparently operate advertising activities online as prescribed by law in cases where there are advertising activities;
m) Failing to provide reports or providing incomplete or inaccurate reports on content review activities carried out upon the request of competent state agencies;
n) Failing to maintain an online reporting account, providing inaccurate or incomplete information and data updated up to the time required for reporting to serve the inspection and supervision activities of competent state management agencies as prescribed;
o) Failing to verify the identity of organizations or individuals selling products, goods, or providing services on their intermediary digital platform;
p) Failing to assume responsibility towards consumers as prescribed by the E-commerce Law in cases where domestic and foreign organizations or individuals sell or provide products, goods, or services to consumers within the territory of Vietnam;
3. A fine of VND 300,000,000 to VND 400,000,000 shall be imposed on organizations establishing and operating large-scale digital platforms that commit any of the following violations:
a) The act prescribed in Clause 2 of this Article;
b) Failing to establish an advertisement storage repository using algorithms targeting consumers or specific consumer groups;
c) Failing to periodically assess the operation of content review, the use of algorithm systems, and targeted advertisements towards consumers or specific consumer groups;
d) Failing to periodically assess the implementation of regulations on handling fake accounts, the use of artificial intelligence, and full or partial automated solutions;
đ) Failing to publicly announce criteria for prioritizing the display of products, goods, or services if the digital platform has search functions;
e) Failing to publicly disclose that displayed content is paid-for or sponsored content at search results for products, goods, or services. Article 54. Violations concerning the provision of continuous services
1. A fine of VND 30,000,000 to VND 50,000,000 shall be imposed for any of the following violations:
a) Not appointing a representative in Vietnam through power of attorney when there is no legal representative in Vietnam;
b) Not publicly announcing the legal representative in Vietnam or the representative in Vietnam through power of attorney when there is no legal representative in Vietnam as prescribed;
c) Requesting consumers to pay money before the service is provided to them, except where otherwise agreed by the parties;
d) Unilaterally terminating the contract or ceasing to provide the service not in accordance with the contract or contrary to the provisions of the law;
đ) Not notifying consumers in advance about the time of ceasing to provide the service and the time of resuming the service at least three working days prior to the cessation of the service in cases requiring repair, maintenance, or other reasons, except in cases of force majeure;
e) Not conducting regular quality checks on the service they provide to ensure that the service meets the quality standards committed to consumers as prescribed;
g) Not signing a written contract for the provision of continuous services or not providing consumers with a copy of the contract as prescribed;
h) Refusing or obstructing consumers from terminating the contract for the provision of services as prescribed;
i) Compelling consumers to pay costs for unused portions of the service.
2. The fine shall be doubled for the violations stipulated in Clause 1 of this Article if such violations occur in transactions conducted in cyberspace.
3. Measures to remedy consequences: Obligation to return illegal profits obtained from implementing the violations stipulated in Points c and i of Clause 1 of this Article, including those violations stipulated in Points c and i of Clause 1 of this Article carried out in the circumstances stipulated in Clause 2 of this Article.

Article 55. Violations concerning door-to-door sales activities A fine of VND 10,000,000 to VND 20,000,000 shall be imposed for any of the following violations:
1. An individual engaged in door-to-door sales does not introduce their name, phone number, address, headquarters of the organization or individual responsible for the business operation, or does not provide documentation proving their relationship with the business organization or individual, or does not provide proof of such relationship.
2. An individual engaged in door-to-door sales continues to propose selling, providing products, goods, or services even when the consumer has refused.
3. Does not explain to consumers or does not fully or accurately explain the contents of the contract or information related to the product, goods, or service that the consumer is interested in.
4. The door-to-door sales contract is not made in writing or is not provided to the consumer as prescribed, except where the parties have otherwise agreed.
5. Does not allow consumers at least three working days from the date of concluding the written door-to-door sales contract to reconsider their decision to perform the contract.
6. Obstructs consumers from exercising their right to unilaterally terminate the contract concluded as prescribed.
7. Refuses responsibility for the actions of the individual engaged in door-to-door sales when such actions cause damage to consumers.

Article 56. Violations concerning multi-level marketing business activities
1. A fine of VND 5,000,000 to VND 10,000,000 shall be imposed on a participant in multi-level marketing who commits any of the following violations:
a) Engaging in marketing, selling, and developing a multi-level marketing sales network before obtaining a membership card;
b) Failing to present the membership card prior to introducing or marketing, selling;
c) Failing to retain the multi-level marketing sales participation contract as prescribed in the rules of operation;
d) Failing to participate in the basic training program as prescribed in the rules of operation within thirty days from the date of signing the multi-level marketing sales participation contract.
2. A fine of VND 10,000,000 to VND 20,000,000 shall be imposed on a participant in multi-level marketing who commits any of the following violations:
a) Failing to comply with the multi-level marketing sales participation contract or the company's rules of operation;
b) Participating in multi-level marketing without meeting the conditions for participating in multi-level marketing as prescribed;
c) Conducting multi-level marketing activities in a locality where the company has not been granted registration confirmation for multi-level marketing activities in that locality.
3. A fine of VND 20,000,000 to VND 40,000,000 shall be imposed on a participant in multi-level marketing who commits any of the following violations:
a) Requiring another person to deposit or pay a certain amount of money to sign a multi-level marketing sales participation contract;
b) Requiring another person to purchase a certain quantity of goods to sign a multi-level marketing sales participation contract;
c) Providing false or misleading information about the benefits of participating in multi-level marketing, about the company's operations, about the features and functions of goods, or providing food information through the use of images, equipment, attire, names, correspondence of health units, doctors, pharmacists, healthcare personnel, letters of thanks, patient thank-you messages, articles by doctors, pharmacists, healthcare personnel, or providing food information containing content posted, cited, quoted, or stating opinions of patients describing food with therapeutic effects;
d) Organizing seminars, conferences, training sessions on multi-level marketing business methods without written authorization from the multi-level marketing sales company;
đ) Luring, enticing, or bribing participants in multi-level marketing from other companies to join their own company's network;
e) Exploiting positions, powers, social status, or professions to encourage, request, lure, or entice others to join a multi-level marketing sales network or purchase goods for multi-level marketing business methods.
4. A fine of VND 40,000,000 to VND 60,000,000 shall be imposed on any of the following violations:
a) Participating in the activities of organizations or individuals conducting multi-level marketing business methods without being granted a registration certificate for multi-level marketing activities;
b) Organizing conferences, seminars, training sessions, or introductions about multi-level marketing business methods conducted by organizations or individuals without being granted a registration certificate for multi-level marketing activities.
5. A fine of VND 60,000,000 to VND 80,000,000 shall be imposed on a multi-level marketing sales company that commits any of the following violations:
a) Failing to implement or implementing incorrectly the procedures for requesting amendments or supplements to the registration certificate for multi-level marketing activities as prescribed by law;
b) Failing to implement or implementing incorrectly the notification procedures when there is a change in information in the list of goods sold under multi-level marketing methods as prescribed by law;
c) Failing to implement the procedures for requesting issuance of a new registration certificate for multi-level marketing activities when required by law;
d) Signing a multi-level marketing sales participation contract with an individual who does not meet the conditions for participating in multi-level marketing as prescribed by law;
đ) Signing a multi-level marketing sales participation contract that does not include all essential contents as prescribed by law;
e) Failing to terminate the contract with a multi-level marketing sales participant when the participant is penalized for prohibited actions in multi-level marketing activities;
g) Failing to implement or implementing incorrectly the regulations on establishing a list of trainers, retaining accompanying files, publishing the list of trainers on the company's website, and notifying the Ministry of Industry and Trade;
h) Failing to implement or implementing incorrectly the regulations on updating the list of trainers on the company's website and notifying the Ministry of Industry and Trade when there is a change in the list of trainers;
i) Failing to implement or implementing incorrectly the regulations on publicly posting relevant documents related to the company's multi-level marketing activities and goods at the headquarters, branches, representative offices, and business locations;
k) Failing to establish and publish the prices of goods sold under multi-level marketing methods or failing to comply with published prices;
l) Failing to monitor the activities of multi-level marketing sales participants to ensure they comply with the multi-level marketing sales participation contract, rules of operation, and the company's reward plan;
m) Failing to implement or implementing incorrectly the regulations on registering changes or supplements to the content of multi-level marketing activities in localities with the Department of Industry and Trade as prescribed by law;
n) Notifying the organization of conferences, seminars, or training sessions with the Department of Industry and Trade but not implementing them without notifying the Department of Industry and Trade in writing as prescribed;
o) Failing to implement the procedures for adjusting the deposit confirmation document with the bank when there is a change in information on the deposit confirmation document;
p) Failing to correctly implement the regulations on the deadline for extending the registration certificate for multi-level marketing activities;
q) Failing to promptly notify the issuing authority of the registration certificate for multi-level marketing activities when the information technology system managing the multi-level marketing participant network experiences technical issues.
r) Failing to store or improperly storing records and documents related to multi-level marketing activities at the local level as required by competent authorities.
s) Failing to fulfill reporting obligations in multi-level marketing activities as prescribed by law.
6. A fine of from VND 80,000,000 to VND 100,000,000 shall be imposed on the act of organizing multi-level marketing business operations without a registration certificate for multi-level marketing activities when such operations generate unlawful profits up to VND 200,000,000 or cause losses to others up to VND 500,000,000.
7. A fine of from VND 80,000,000 to VND 120,000,000 shall be imposed on multi-level marketing enterprises that commit any of the following violations:
a) Organizing multi-level marketing activities in provinces or centrally-administered cities without written confirmation of registration for multi-level marketing activities in those locations by the Department of Industry and Trade of the respective province or centrally-administered city.
b) Failing to maintain a point of contact at the local level as required, or designating a point of contact at the local level that does not meet the conditions stipulated by law in cases where there is no headquarters, branch, representative office, or business location in the locality.
c) Failing to notify the Department of Industry and Trade in writing when organizing meetings, seminars, or training sessions on multi-level marketing that require notification under the law.
d) Failing to cooperate with competent agencies during their process of monitoring, inspecting, and supervising meetings, seminars, or training sessions on multi-level marketing conducted by the enterprise.
đ) Paying to participants in multi-level marketing the total value of commissions, bonuses, and other economic benefits, including those obtained through promotional programs, exceeding 40% of the enterprise's multi-level marketing sales revenue in the same year.
e) Failing to pay commissions, bonuses, promotions, and other economic benefits to participants in multi-level marketing in the form of bank transfers.
g) Failing to enter into a multi-level marketing participation contract in writing with participants in multi-level marketing, or failing to comply with other formal requirements prescribed by law for such contracts, or failing to provide such contracts to participants in multi-level marketing as required by law.
h) Failing to fulfill or improperly fulfilling the obligation to pay participants in multi-level marketing commissions, bonuses, and other economic benefits they are entitled to receive after terminating their multi-level marketing participation contract.
i) Failing to provide basic training to participants in multi-level marketing as required by law, or charging fees for such basic training.
k) Failing to issue membership cards to participants in multi-level marketing as required by law, or charging fees for issuing such membership cards.
l) Designating trainers who do not meet the conditions required to conduct basic training for participants in multi-level marketing.
m) Failing to comply with operating rules and bonus payment plans registered with the competent authority.
n) Failing to operate an information technology system to manage the network of participants in multi-level marketing as required by law.
o) Failing to operate or regularly update a Vietnamese-language website to provide information about the enterprise and its multi-level marketing activities as required by law.
p) Failing to establish a communication system to receive and resolve complaints and inquiries from participants in multi-level marketing, including telephone, email, and physical addresses.
q) Failing to provide access to management accounts for the information technology system managing multi-level marketing activities upon request in writing by the competent state management agency responsible for overseeing multi-level marketing activities.
r) Failing to fulfill or improperly fulfilling responsibilities regarding the delivery and receipt of goods as prescribed by law.
s) Failing to ensure that multi-level marketing sales revenue in a fiscal year includes at least a minimum amount from non-participant customers.
8. A fine of from VND 120,000,000 to VND 160,000,000 shall be imposed on multi-level marketing enterprises that commit any of the following violations:
a) Maintaining more than one multi-level marketing participation contract, multi-level marketing business position, multi-level marketing business code, or equivalent forms for the same participant in multi-level marketing.
b) Conducting promotional activities using a multi-level marketing network with multiple levels and branches, wherein participants in the promotional program have more than one position, code, or equivalent forms.
c) Organizing intermediary trade activities as prescribed by commercial law to support the maintenance, expansion, and development of the multi-level marketing network.
d) Accepting declarations from participants in multi-level marketing, in which participants renounce part or all of their rights as prescribed by law or allow the multi-level marketing enterprise to be exempted from its obligations towards participants in multi-level marketing as prescribed by law.
đ) Failing to use the participant management system registered with the agency issuing the registration certificate for multi-level marketing activities to manage participants in multi-level marketing.
e) Buying or transferring the multi-level marketing participant network to another enterprise, except in cases of acquisition, merger, or consolidation of enterprises.
9. A fine of from VND 160,000,000 to VND 200,000,000 shall be imposed on multi-level marketing enterprises that commit any of the following violations:
a) Requiring another person to deposit or pay a certain amount of money to sign a multi-level marketing sales participation contract;
b) Requiring another person to purchase a certain quantity of goods to sign a multi-level marketing sales participation contract;
c) Allowing participants in multi-level marketing to receive money or other economic benefits from introducing others to participate in multi-level marketing activities without purchasing or selling goods from the introduced individuals.
d) Refuse to pay commissions, bonuses, or other economic benefits that the direct selling salesperson is entitled to without a legitimate reason;
đ) Provide false information about the reward plan or the benefits of joining the direct selling network;
e) Provide false or misleading information about the features or functions of goods or the activities of the enterprise, or provide information about food using images, equipment, attire, names, letters, or thank-you messages from healthcare units, doctors, pharmacists, medical staff, or patients' testimonials describing the food's therapeutic effects;
g) Fail to fulfill or fulfill incorrectly the obligation to repurchase goods as prescribed by law;
h) Conduct multi-level marketing business activities not in accordance with the content of the registration certificate for direct selling operations, thereby unlawfully profiting less than 200,000,000 VND or causing losses to others under 500,000,000 VND;
i) Engage in multi-level marketing business activities with entities prohibited from engaging in such activities according to the law;
10. The fine shall be doubled the amount specified in Clause 6, 8, and 9 of this Article if the violation is carried out across two or more provinces or centrally-administered cities;
11. Remedial measures:
a) Order the return of all unlawful profits obtained through the violations stipulated at Point a, b Clause 3, Clause 6, Point h, i, and k Clause 7, Point e Clause 8, Points a, b, d, h, and i Clause 9 of this Article, including those violations stipulated at Clause 6, Point e Clause 8, Points a, b, d, h, and i Clause 9 of this Article committed under the circumstances stipulated at Clause 10 of this Article;
b) Order the correction of false or misleading information for violations stipulated at Point c Clause 3, Points đ and e Clause 9 of this Article, including those violations stipulated at Points đ and e Clause 9 of this Article committed under the circumstances stipulated at Clause 10 of this Article;

Article 57. Violations in non-fixed location sales activities;
1. A fine of between 10,000,000 VND and 20,000,000 VND shall be imposed for any of the following acts when selling products, goods, or providing services outside the fixed trading location with a total value exceeding 10,000,000 VND (except where otherwise provided by law);
a) Failure to notify or notify incompletely or inaccurately the contents required to the People's Committee of the commune where the sale of products, goods, or provision of services takes place before conducting the activity as prescribed;
b) Failure to publicly display information about the organization or individual conducting business and the products, goods, or services at the location of the sale;
c) Providing incomplete, untruthful, or inaccurate information about the products, goods, services, and the activities of the organization or individual conducting business to consumers;
d) Failure to transfer the contract to the consumer when the contract for the supply of products, goods, or services is made in writing;
đ) Failure to provide invoices or purchase-sale receipts for products, goods, or services to the consumer;
2. A fine of between 20,000,000 VND and 30,000,000 VND shall be imposed for any of the following acts when selling products, goods, or providing services outside the fixed trading location with a total value exceeding 10,000,000 VND (except where otherwise provided by law);
a) Failure to maintain contact and address complaints, requests, or grievances of consumers during and after the completion of the sale or provision of products, goods, or services;
b) Failure to accept the return of products, goods, or services within thirty days from the date of sale or provision, provided they remain in their original packaging, labels, and seals (if applicable) and are still within their expiration date;
c) Require consumers to make deposits, payments, or perform contractual obligations within three working days from the date the consumer receives the written contract for the supply of products, goods, or services, except where otherwise provided by law;
3. Measures to remedy consequences: Order the return of all unlawful profits obtained from administrative violations for the act violating Point c Clause 2 of this Article.

Article 58. Violations related to warranty for products, goods, spare parts, and accessories
1. A fine of VND 5,000,000 to VND 10,000,000 shall be imposed on any of the following violations when the transaction value of the products, goods, spare parts, and accessories under warranty is less than VND 20,000,000:
a) Failing to accurately and fully fulfill the warranty responsibilities and policies for products, goods, spare parts, and accessories provided by oneself;
b) Not providing or providing consumers with a warranty acceptance document or equivalent form without specifying the warranty implementation period;
c) Not complying with the regulations on warranty duration when replacing spare parts, accessories, or exchanging new products or goods;
d) Not providing consumers with similar products, goods, spare parts, and accessories for temporary use or adopting appropriate measures agreed upon with consumers during the warranty implementation period;
đ) Not exchanging similar new products, goods, spare parts, and accessories or not reclaiming the products, goods, spare parts, and accessories and refunding the money to consumers if the warranty period has expired without repair or fault resolution, or if the product, goods, spare parts, and accessories have been repaired three times or more within the warranty period but the fault remains unresolved;
e) Not bearing the costs of repairing and transporting products, goods, spare parts, and accessories from the consumer's residence or place of use to the warranty service location and vice versa;
g) Not assuming responsibility for warranty for products, goods, spare parts, and accessories for consumers even when authorizing or hiring other organizations or individuals to perform the warranty;
2. A fine of VND 10,000,000 to VND 20,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is from VND 20,000,000 to less than VND 50,000,000;
3. A fine of VND 20,000,000 to VND 30,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is from VND 50,000,000 to less than VND 100,000,000;
4. A fine of VND 30,000,000 to VND 40,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is from VND 100,000,000 to less than VND 500,000,000;
5. A fine of VND 40,000,000 to VND 50,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is from VND 500,000,000 to less than VND 1,000,000,000;
6. A fine of VND 50,000,000 to VND 70,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is from VND 1,000,000,000 to less than VND 2,000,000,000;
7. A fine of VND 70,000,000 to VND 100,000,000 shall be imposed on the violation stipulated in Clause 1 of this Article when the transaction value of the products, goods, spare parts, and accessories under warranty is VND 2,000,000,000 or more.

Article 59. Violations concerning responsibilities for defective products and goods
1. A fine of VND 20,000,000 to VND 30,000,000 for one of the following violations:
a) Failure to publicly announce or inadequately publicize the required content regarding defective products and goods and their recall as prescribed.
b) Failure to report to the competent state management agencies for consumer rights protection and related agencies before and after implementing the recall of defective products and goods as prescribed.
2. A fine of VND 30,000,000 to VND 50,000,000 for any of the following violations:
a) Failure to promptly take necessary measures to stop the supply and recall defective products and goods from the market as prescribed.
b) Failure to take necessary measures to protect consumers' rights during the recall and handling of defective products and goods.
c) Failure to properly carry out the recall of defective products and goods as reported or publicly announced, or failure to pay the incurred costs during the recall process.
3. A fine of VND 40,000,000 to VND 60,000,000 shall be imposed on violations stipulated in Clause 1 of this Article applicable to Group A defective products and goods.
4. A fine of VND 60,000,000 to VND 100,000,000 shall be imposed on violations stipulated in Clause 2 of this Article applicable to Group A defective products and goods.
5. The fine for violations stipulated from Clause 1 to Clause 4 of this Article shall be doubled if the recall of defective products and goods is conducted in two or more centrally governed cities or provinces.
6. Remedial Measures: Compel the recall of defective products and goods for violations stipulated in point a and c of Clause 2 of this Article, including those violations carried out under the circumstances specified in Clause 4 and Clause 5 of this Article.

Article 60. Violations concerning harassment and coercion of consumers
1. A fine of VND 30,000,000 to VND 50,000,000 shall be imposed on any of the following acts of harassing consumers:
a) Harassing consumers through direct or indirect contact contrary to the consumer's wishes to introduce products, goods, services, business organizations, or individuals, or to propose contract formation, except as provided in point g of Clause 1 of Article 53a of this Decree.
b) Engaging in acts that obstruct or affect the normal work and daily life of consumers.
2. A fine of VND 50,000,000 to VND 70,000,000 shall be imposed on any of the following acts of coercing consumers:
a) Coercing consumers to purchase products, goods, or services against their wishes through the use of force, threats of force, or similar acts, except as provided in point h of Clause 1 of Article 53a of this Decree.
b) Requiring or coercing consumers to pay for products, goods, or services provided without prior agreement with the consumer, except as provided in point i of Clause 1 of Article 53a of this Decree.
c) Requiring consumers to purchase additional products, goods, or services as a mandatory condition for contract formation against their wishes, except as provided in point p of Clause 1 of Article 53a of this Decree.
3. Remedial Measures: Compel the return of any unlawful profits obtained through the implementation of the violations stipulated in Clause 2 of this Article. Article 61. Acts Violating Responsibilities for Receiving and Resolving Consumer Complaints, Requests, and Appeals

A fine of VND 20,000,000 to VND 40,000,000 shall be imposed on any of the following acts:
1. Failure to organize the reception or resolution of consumer complaints, requests, and appeals as prescribed.
2. Failure to notify consumers about the receipt of their complaints, requests, and appeals within three working days from the date of receipt thereof.
3. Failure to establish or publicly disclose procedures for receiving and resolving consumer complaints, requests, and appeals in a visible location at the headquarters, business premises, and posting on the website, application software (if applicable) as prescribed.
4. Failure to provide or provide incomplete, inaccurate, or untimely information and documents upon request of competent state agencies or organizations participating in protecting consumer rights during the process of resolving disputes and appeals between consumers and businesses as prescribed by law.
5. Failure to accept negotiation requests from consumers or conduct negotiations with consumers within seven working days from the date of receipt of such requests.
6. Failure to conduct negotiations with consumers within seven working days from the date of receipt of requests forwarded by state management agencies responsible for protecting consumer rights or organizations participating in protecting consumer rights as prescribed.
7. Failure to respond in writing or providing a response in writing without specifying specific reasons for refusing negotiation requests from consumers within seven working days from the date of receipt of such requests or requests forwarded by state management agencies responsible for protecting consumer rights or organizations participating in protecting consumer rights as prescribed.
8. Failure to report in writing the results of negotiations to state management agencies responsible for protecting consumer rights or organizations participating in protecting consumer rights within five working days from the end of negotiations with consumers as prescribed.

Article 61a. Other Violations in Transactions with Consumers
1. A fine of VND 1,000,000 to VND 3,000,000 shall be imposed on any of the following acts when the transaction value of products, goods, or services is under VND 5,000,000:
a) Failure to provide customers or consumers with relevant transaction documents or materials as prescribed when selling products or goods or providing services.
b) Failure to allow customers or consumers to access, download, store, and print invoices, documents, and materials in online transactions.
c) Failure to compensate, refund money, or replace products, goods, or services for consumers due to errors by businesses or individuals, except as provided in point k, Clause 1, Article 53a of this Decree.
d) Failure to compensate, refund money, or replace products, goods, or services for consumers due to products, goods, or services not matching registration, announcements, publications, postings, advertisements, introductions, agreements, commitments made by businesses or individuals, except as provided in point l, Clause 1, Article 53a of this Decree.
đ) Failure to negotiate with consumers or bear costs to implement corrective measures for services provided that do not match the registered, announced, published, posted, advertised, introduced, agreed-upon, or committed contents at the time of service provision as prescribed.
e) Failure to exchange goods for consumers or refund money and reclaim goods from consumers when the goods sold or provided by them do not meet safety, measurement, quantity, volume, quality, utility standards as communicated by them.
g) Swapping or fraudulently substituting products, goods, or services when delivering or providing services to consumers, except as provided in point m, Clause 1, Article 53a of this Decree.
h) Obstructing consumers from inspecting products, goods, or services, except where otherwise provided by law, except as provided in point o, Clause 1, Article 53a of this Decree.
2. A fine of VND 3,000,000 to VND 5,000,000 shall be imposed on violations prescribed in Clause 1 of this Article when the transaction value of products, goods, or services is from VND 5,000,000 to less than VND 20,000,000.
3. A fine of VND 5,000,000 to VND 10,000,000 shall be imposed on violations prescribed in Clause 1 of this Article when the transaction value of products, goods, or services is from VND 20,000,000 to less than VND 50,000,000.
4. A fine of VND 10,000,000 to VND 20,000,000 shall be imposed on violations prescribed in Clause 1 of this Article when the transaction value of products, goods, or services is from VND 50,000,000 to less than VND 80,000,000.
5. A fine of VND 20,000,000 to VND 30,000,000 shall be imposed on violations prescribed in Clause 1 of this Article when the transaction value of products, goods, or services is from VND 80,000,000 to less than VND 100,000,000.
6. A fine of VND 30,000,000 to VND 40,000,000 shall be imposed on violations prescribed in Clause 1 of this Article when the transaction value of products, goods, or services is VND 100,000,000 or more.
7. Measures to remedy consequences:
a) Compulsory recall of non-compliant products or goods for violations prescribed in points e and g, Clause 1, Article 61a of this Decree in cases prescribed from Clause 1 to Clause 6 of this Article.
b) Compulsory repayment of illegal profits obtained through violations prescribed in this Article.

Article 61b. Violations by Consumers in Providing Information

A fine of VND 1,000,000 to VND 3,000,000 shall be imposed on consumers who intentionally provide inaccurate or incomplete information related to transactions between consumers and business organizations or individuals as prescribed by law.

6. Amend and supplement Point d Clause 1, Point c Clause 2, and Point e Clause 4 of Article 62 as follows:

a) Amend and supplement Point đ Clause 1 as follows:

"d) Not publishing or publishing inaccurately or incompletely on an electronic commerce website or mobile application the information about the owner of the website or application; product or service information; information about the certificate of business conditions for products or services that require such certificates under the law; price information; shipping and delivery information; general transaction terms; payment methods as prescribed;"

b) Amend and supplement Point c Clause 2 as follows:

"c) Using symbols that have been notified to attach to an electronic commerce website or mobile application without approval or confirmation of notification from the competent state agency as prescribed;"

c) Amend and supplement Point e Clause 4 as follows:

"e) Using registered symbols to attach to an electronic commerce website or mobile application without confirmation of registration from the competent state agency as prescribed;"

7. Supplement Points i, k, and l after Point h Clause 3 of Article 64 as follows:

"i) Not providing information within 24 hours from the time of receiving requests from state management agencies regarding subjects suspected of violating laws when providing online trading platform services with online ordering functions;
k) Not fulfilling the responsibility to represent foreign sellers on online trading platforms with online ordering functions to resolve consumer complaints related to goods or services provided by foreign traders;
l) Not fulfilling the responsibility to notify tax obligations for foreign sellers participating in online trading platforms with online ordering functions."

8. Amend Point b Clause 1 and supplement Points e, g, h, i, k, l, and m after Point đ Clause 1 of Article 78 as follows:

a) Amending Point b Clause 1 as follows:

"b) Not issuing internal regulations for supermarkets, shopping centers, or market internal regulations, or issuing such regulations but not fully reflecting the required contents or not being approved by the competent state management agency;"

b) Supplement Points e, g, h, i, k, l, and m after Point đ Clause 1 as follows:

"e) Not mediating disputes between consumers and sellers within markets or shopping centers when requested;
g) Not setting up or maintaining the operation of scales or measuring devices at markets or shopping centers for consumers to self-check the quantity or weight of goods as prescribed;
h) Not regularly monitoring the quality and quantity of goods, scales, and measuring devices in the market or shopping center area;
i) Not establishing or publicly posting hotlines to receive and resolve consumer requests appropriate to the level of the market or shopping center classified according to the prescribed regulations;
k) Not periodically reporting every six months or coordinating with relevant trade, market supervision, food safety, standardization, measurement, and quality control agencies to monitor the quality, quantity, origin, and food safety of goods and services within the managed markets or shopping centers;
l) Not reporting to the competent authority in cases where violations of consumer protection laws and other related laws are discovered;
m) Not implementing penalties for violations according to the internal regulations issued as prescribed by law."

9. Amend Point d Clause 1 and Point đ Clause 2 of Article 81 as follows:

a) Amend Point d Clause 1 as follows:

"d) Applying remedial measures prescribed in Point đ Clause 1 of Article 28 of the Law on Handling Administrative Violations;"

b) Amend Point đ Clause 2 as follows:

"đ) Applying remedial measures prescribed in Points đ, e, h, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

10. Amend Point d Clause 2 of Article 82 as follows:

"d) Applying remedial measures prescribed in Points đ, e, g, h, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

11. Amend Point d Clause 3, Point đ Clause 4, Point đ Clause 5, and Point đ Clause 6 of Article 83 as follows:

a) Amend Point d Clause 3 as follows:

"d) Applying remedial measures prescribed in Point đ Clause 1 of Article 28 of the Law on Handling Administrative Violations;"

b) Amend Point đ Clause 4 as follows:

"đ) Applying remedial measures prescribed in Point đ Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

c) Amend Point đ Clause 5 as follows:

"đ) Applying remedial measures prescribed in Points đ, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

d) Amend Point đ Clause 6 as follows:

"đ) Applying remedial measures prescribed in Points đ, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

12. Amend Point d Clause 3, Point đ Clause 4, and Point d Clause 5 of Article 84 as follows:

a) Amend Point d Clause 3 as follows:

"d) Applying remedial measures prescribed in Points d, đ, g, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

b) Amend Point đ Clause 4 as follows:

"đ) Applying remedial measures prescribed in Points d, đ, g, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

c) Amend Point d Clause 5 as follows:

"d) Applying remedial measures prescribed in Points d, đ, g, i Clause 1 of Article 28 of the Law on Handling Administrative Violations and Clause 3 of Article 4 of this Decree;"

13. Amend Point d Clause 3, Point d Clause 4, Point d Clause 5, and Point đ Clause 6 of Article 85 as follows:

a) Amend Point d Clause 3 as follows:

"d) Applying remedial measures prescribed in Point đ Clause 1 of Article 28 of the Law on Handling Administrative Violations;"

b) Amend Point d Clause 4 as follows:

"d) Apply the measures to remedy consequences prescribed in points d and đ Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

c) Amend Point d Clause 5 as follows:

"d) Apply the measures to remedy consequences prescribed in points d, đ and i Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

d) Amend Point đ Clause 6 as follows:

"đ) Apply the measures to remedy consequences prescribed in points d, đ and i Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

14. Amend point c Clause 3, point d Clause 4, point d Clause 5, point đ Clause 6 and point đ Clause 7 Article 86 as follows:

a) Amend point c Clause 3 as follows:

"d) Applying remedial measures prescribed in Point đ Clause 1 of Article 28 of the Law on Handling Administrative Violations;"

b) Amend Point d Clause 4 as follows:

"d) Apply the measures to remedy consequences prescribed in points d and đ Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

c) Amend Point d Clause 5 as follows:

"d) Apply the measures to remedy consequences prescribed in points d and đ Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

d) Amend Point đ Clause 6 as follows:

"đ) Apply the measures to remedy consequences prescribed in points d and đ Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

đ) Amend point đ Clause 7 as follows:

"đ) Apply the measures to remedy consequences prescribed in points d and đ Clause 1 Article 28 of the Law on Handling Administrative Violations and Clause 3 Article 4 of this Decree."

15. Amend point d Clause 1 Article 87 as follows:

"d) Apply the measures to remedy consequences prescribed in point đ Clause 1 Article 28 of the Law on Handling Administrative Violations."

16. Amend and supplement Clause 5 and Clause 6a Article 88 as follows:

a) Amending and supplementing Clause 5 as follows:

"5. The persons with authority of the Border Guard shall have the authority to impose administrative penalties, apply measures to remedy consequences for acts of administrative violations stipulated in Section 2 Chapter II and Articles 15, 17, 30, 34, 36, 37, 40, 41, 42, 46, 46a, point b, c, d Clause 1, points b, c, d, đ, e Clause 2, point b Clause 3, Clause 4, Clause 5 Article 47, Articles 59, 60, 61, 72 and 79 of this Decree according to the authority prescribed in Article 85 of this Decree and the functions, tasks, powers assigned."

b) Amend and supplement Clause 6a as follows:

"6a. The Chairman of the National Competition Council shall have the authority to impose administrative penalties, apply measures to remedy consequences for acts of administrative violations stipulated in Section 9 Chapter II and Article 78 of this Decree according to the authority prescribed in Article 87a of this Decree and the functions, tasks, powers assigned."

Article 2. Supplement, replace, abolish some words, phrases, points, clauses, articles of Decree No. 98/2020/ND-CP dated August 26, 2020 of the Government stipulating administrative penalties for violations in commercial activities, production, sale of fake goods, prohibited goods and protection of consumer rights which has been amended and supplemented some articles according to Decree No. 17/2022/ND-CP dated January 31, 2022 of the Government amending and supplementing some articles of Decrees stipulating administrative penalties for violations in the field of chemicals and industrial explosives; electricity, dam safety, energy conservation and efficiency; commercial activities, production, sale of fake goods, prohibited goods and protection of consumer rights, oil and gas activities, retail gasoline and gas as follows:

1. Supplement, replace, abolish some words, phrases at the clauses, points, articles of Decree No. 98/2020/ND-CP which has been amended and supplemented some articles according to Decree No. 17/2022/ND-CP as follows:

a) Replace the phrase "business activities under business registration certificate" with the phrase "investment conditions in business activities in industries and trades subject to investment conditions" at point a Clause 2 Article 1, name of Section 1 Chapter II and name of Article 6;

b) Supplement the phrase "products," before the phrase "goods, services" at Clause 12 Article 3;

c) Supplement the phrase "and other goods belonging to the list of industries and trades subject to investment conditions" after the phrase "livestock breeds" at point c Clause 2 Article 15;

d) Abolish the phrase "without being prosecuted criminally" at the opening clause of Clause 1 Article 31; supplement the phrase "without being prosecuted criminally" after the phrase "from VND 500,000,000 to less than VND 1,000,000,000" at Clause 4 Article 31 and after the phrase "VND 1,000,000,000 or more" at Clause 5 Article 31;

đ) Abolish the phrase "(hereinafter referred to as e-commerce websites selling goods)" and the phrase "(hereinafter referred to as sales applications)" at point a Clause 1 Article 62;

e) Supplement the phrase "Director of Provincial Inspectorate;" before the phrase "Director General of the Product Quality Management Department" at the opening clause of Clause 3 Article 87.

2. Abolish Clause 11 Article 3, Article 73, point a Clause 4 Article 77 of Decree No. 98/2020/ND-CP amended and supplemented according to Decree No. 17/2022/ND-CP.

Article 3. Transitional Provisions

1. For administrative violations in commercial activities, production, sale of fake goods, prohibited goods and protection of consumer rights occurring before the date this Decree takes effect but discovered afterwards or still under examination and resolution, the Government's Decree on administrative penalties in force at the time of committing the violation shall be applied for handling. In case this Decree does not provide legal responsibility or provides lighter legal responsibility for the committed act, the provisions of this Decree shall be applied for handling.

2. For decisions on administrative penalties issued before the date this Decree takes effect, if the organization or individual subject to administrative penalty still appeals, the provisions of the Law on Handling Administrative Violations, Decree No. 98/2020/ND-CP dated August 26, 2020 of the Government stipulating administrative penalties for violations in commercial activities, production, sale of fake goods, prohibited goods and protection of consumer rights, Decree No. 17/2022/ND-CP dated January 31, 2022 of the Government amending and supplementing some articles of Decrees stipulating administrative penalties for violations in the field of chemicals and industrial explosives; electricity, dam safety, energy conservation and efficiency; commercial activities, production, sale of fake goods, prohibited goods and protection of consumer rights, oil and gas activities, retail gasoline and gas shall be applied.

Article 4. Implementation provisions

1. This Decree takes effect from the date of issuance.

2. Ministers, Heads of ministerial-level agencies, Heads of government-affiliated agencies, Chairpersons of provincial People's Committees under central cities shall be responsible for implementing this Decree.