Decision No. 977/QD-BNV of the Minister of Home Affairs promulgates the Plan to Implement the Project on Reforming Citizen Reception Work, aimed at improving the quality and effectiveness of this work. The plan focuses on strengthening staffing, reviewing the cadre corps, professional training, drafting the Law on Petition and Complaints, and simultaneously perfecting organizational structures and the cadre corps for citizen reception.
적용 범위
Ministry of Home Affairs and organizations under and affiliated with the Ministry of Home Affairs
핵심 사항
- Department of Organization - Staffing → appraise and compile to present to the leadership of the Ministry regarding the staffing of civil servants performing citizen reception tasks.
- Department of Civil Servants - Public Officials → coordinate in reviewing and compiling statistics on the cadre corps engaged in citizen reception work.
- Department of Training and Capacity Building for Cadres and Civil Servants → organize professional training for cadres involved in citizen reception.
- Department of Remuneration → draft and submit to the Government regarding the system and policies for cadres involved in citizen reception, handling petitions and complaints.
- Inspectorate of the Ministry → take the lead and coordinate in drafting internal regulations and rules for citizen reception and strengthen staffing for the Citizen Reception Office.
🌐 이 문서의 사회적 영향
- Enhancing the effectiveness of citizen reception work will help improve service quality for citizens.
- Developing a professional cadre corps with capacity will improve the quality of petition and complaint resolution.
- Drafting the Law on Petition and Complaints will create a solid legal foundation for citizen reception work.
❓ 자주 묻는 질문
Which organization does this plan apply to?
This plan applies to the Ministry of Home Affairs and organizations under and affiliated with the Ministry of Home Affairs.
How will citizen reception work be improved?
Citizen reception work will be improved through strengthening staffing, reviewing the cadre corps, professional training, and drafting the Law on Petition and Complaints.
What is the duty of the Department of Organization - Staffing?
The Department of Organization - Staffing will appraise and compile to present to the leadership of the Ministry regarding the staffing of civil servants performing citizen reception tasks.
How will citizen reception work be managed?
Citizen reception work will be managed through drafting internal regulations and rules for citizen reception and strengthening staffing for the Citizen Reception Office.
What are the systems and policies for cadres involved in citizen reception?
The systems and policies will be drafted and submitted to the Government by the Department of Remuneration, in coordination with the Ministry of Finance, the Government Inspectorate, and the Government Office.
전문
Pursuant to …;
Regarding the issuance of the implementation plan for the project to reform citizen reception work
__________________________
THE MINISTER OF THE MINISTRY OF HOME AFFAIRS
Pursuant to Decree No. 48/2008/NĐ-CP dated April 17, 2008 of the Government stipulating the functions, tasks, powers, and organizational structure of the Ministry of Home Affairs;
Pursuant to Decision No. 858/QĐ-TTg dated June 14, 2010 of the Prime Minister approving the Project to Reform Citizen Reception Work;
The Minister of Public Security issues this Circular to provide for the handling, resolution of complaints and management of complaint resolution work in the People's Public Security.
DECISION:
Article 1. Attached herewith is the "Implementation Plan for the Project to Reform Citizen Reception Work."
Article 2. This Decision shall take effect from the date of signing.
Article 3. The Director of the Ministry's Office, the Inspector General of the Ministry, the Head of the Cadre and Civil Servant Department, and the heads of organizations under and affiliated with the Ministry shall be responsible for implementing this Decision.
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THE MINISTER |
PLAN
IMPLEMENTATION OF THE PROJECT TO REFORM CITIZEN RECEPTION WORK
(Issued together with Decision No. 977/QĐ-BNV dated August 24, 2010 of the Minister of Home Affairs)
I. OBJECTIVES AND REQUIREMENTS
1. Objectives
Ensuring the implementation of the Project with quality and effectiveness, aiming to enhance awareness and responsibility of cadres and civil servants of the Ministry of Home Affairs, improve organization, elevate the position, role, functions, tasks, and powers of citizen reception officers of the Ministry and its subordinate organizations; strengthen the responsibility of citizen reception officers; guide, inspect, and urge subordinate organizations to implement the Project; create conditions for cadres, civil servants, officials, and citizens to exercise their rights of complaint and denunciation.
2. Requirements
- Implementation of the Project in accordance with the objectives, requirements, contents, and progress specified in the Project; ensuring scientificity, synchronization, consistency, improvement, and enhancement of efficiency and effectiveness in citizen reception work.
- Subordinate organizations under the Ministry shall base on the assigned tasks in this Plan, closely follow the Ministry's tasks according to the Project's content, promptly develop detailed plans to implement the assigned tasks; closely coordinate with relevant agencies to determine the progress and budget for their respective tasks.
II. PLAN FOR IMPLEMENTING THE PROJECT
1. Implementing the Project to Reform Citizen Reception within the State Management Functions of the Ministry of Home Affairs
a) On strengthening staffing to meet the requirements of citizen reception work
The Organization and Staffing Department shall, based on legal regulations on civil servant staffing management, review and consolidate the annual staffing plans of ministries, ministerial-level agencies, government agencies, provincial people's councils, and centrally-administered city people's councils, and submit them for leadership approval, clearly identifying the staffing for civil servants performing the duties and powers of citizen reception organizations as prescribed by competent authorities.
b) On reviewing and statistics of the cadre force engaged in citizen reception work
The Civil Servant and Official Department shall cooperate with the Government Inspectorate and relevant agencies to review and compile statistics on the cadre force engaged in citizen reception work.
c) On training and professional development for citizen reception officers
The Training and Development Department for Cadres and Civil Servants shall cooperate with the Government Inspectorate and relevant agencies in organizing professional training and development for citizen reception officers.
d) On policies and treatment for citizen reception officers, handling complaints and petitions
The Salary Department shall cooperate with the Ministry of Finance, the Government Inspectorate, the Government Office, and relevant agencies to develop policies and treatment for citizen reception officers, handling complaints and petitions, and submit them to the Government for approval.
đ) On drafting the Law on Complaints, the Law on Petitions, and guiding documents for citizen reception work
The Ministry Inspectorate shall cooperate with the Government Inspectorate, the Government Office, the Ministry of Justice, and relevant agencies to draft the Law on Complaints, the Law on Petitions, and guiding documents for citizen reception work, linking citizen reception work with the resolution of complaints and petitions.
2. Improving the organization and cadre force for citizen reception work at the Ministry of Home Affairs
a) The Ministry Inspectorate shall take the lead, cooperating with related units to study and propose the establishment of internal rules and regulations for citizen reception work at the Ministry; take the lead, cooperating with the Cadre and Civil Servant Department, the Ministry Office, and the Planning and Finance Department to strengthen staffing to meet the requirements of citizen reception work at the Ministry, allocate cadres with good qualities and capabilities for citizen reception work, and policies and treatment for citizen reception officers, handling complaints and petitions of the Ministry; strengthen material infrastructure, equipment, and necessary working conditions for the Ministry's Citizen Reception Office.
b) The Cadre and Civil Servant Department shall take the lead, cooperating with the Central Awards and Honors Board, the Government Religious Board, the Government Official Communication Board, and the National Archives Administration to submit to the Ministry leadership for consideration and regulation of issues related to citizen reception work at the above-mentioned subordinate organizations.
III. IMPLEMENTATION
1. Deputy Ministers in charge of the respective fields shall directly direct and urge the heads of subordinate organizations under and affiliated with the Ministry to implement the Project to Reform Citizen Reception Work and this Plan.
2. The Ministry Inspectorate shall act as the focal point to assist the Ministry leadership in urging implementation and compiling reports on the results of implementation to the Ministry leadership.
3. Heads of subordinate organizations under and affiliated with the Ministry shall proactively implement according to the assignments set out in this Plan and report the results of implementation to the Ministry leadership (through the Ministry Inspectorate)./
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