Circular No. 01/2026/TT-BTP stipulates the criteria and quality standards for public service activities funded by the state budget in registration and provision of information on security measures, transactions, and other assets within the jurisdiction of the Ministry of Justice.

Serial Number

Content and Evaluation Criteria

Evaluation Standards

Pass

Fail

A

Physical Infrastructure, Level of Financial Autonomy

1

Has office space and working locations meeting legal standards and usage norms

2

Has at least one guard on duty during working hours

3

Displays clear unit name signage Implements fire prevention, firefighting, rescue, and emergency response requirements according to legal regulations

4

Arranges reception and result delivery areas Equips reception and result delivery areas with desks, chairs, drinking water, air conditioning, and internet Has at least one camera operating and storing images in the reception and result delivery area Publicly displays all administrative procedures in the reception and result delivery area according to legal regulations

5

Has at least one tool to assess customer satisfaction in the reception and result delivery area

6

Has at least one device or staff member assisting organizations and individuals in searching, submitting documents in the reception and result delivery area

7

Systematic equipment such as printers, telephones, air conditioners operate stably Each civil servant and employee (except those in support positions) is equipped with one desktop computer, laptop, tablet, or equivalent IT device Unit self-funds regular expenses and investments according to legal regulations B Human Resources Ensures minimum staffing requirements according to legal regulations

8

100% of civil servants and employees meet job position requirements according to legal regulations

9

Sends civil servants and employees (except those in support positions) to training courses to improve professional skills and service skills at least once per person per year (this criterion does not apply to civil servants and employees on maternity leave, long-term sick leave, newly hired, recently transferred, or those with interrupted actual work periods during the evaluation period) or organizes at least one professional training session per year

10

C

11

Information Technology Application and Digital Transformation Ratio of online applications to total applications reaches at least 85% during the evaluation period (excluding cases of natural disasters, epidemics, fires, system registration failures, power outages, internet disruptions, or other force majeure events) Provides full online public services 

12

100% of paper applications received during the evaluation period are digitized according to legal regulations Has at least one staff member assigned to manage information technology (full-time or part-time), who can be from the unit or hired from external organizations or individuals according to legal regulations D Work Efficiency

13

Applications are processed within authority and according to legal procedures, ensuring error rates in authority and procedures do not exceed 0.01% of the total number of applications received and processed during the evaluation period

Applications are processed within legal deadlines, ensuring late processing rates do not exceed 0.01% of the total number of applications received and processed during the evaluation period

Customer satisfaction with online services in 2026 reaches 90% positive ratings, in 2027 reaches 95% positive ratings, in 2028 reaches 96% positive ratings, in 2029 reaches 98% positive ratings, and by 2030 reaches 99% positive ratings based on the total number of survey responses collected through all channels during the evaluation period (flexible survey methods such as QR code surveys, email surveys may be used)

14

At least 10% of applications received and processed during the evaluation period are completed within half a working day

15

100% victims ensure that they meet the requirements for their positions as stipulated by law

16

Assign staff members (excluding support and service position employees) to participate in at least one training course or enhancement program to improve their professional skills and job-related skills annually (this criterion does not apply to staff on maternity leave, long-term sick leave, newly recruited, recently transferred, or those with interrupted actual working time during the evaluation period) or the unit organizes at least one specialized training session each year

C

Application of information technology and digital transformation

17

The ratio of online files to the total number of files must reach at least 85% during the evaluation period (except in cases of natural disasters, epidemics,fires, system registration failures, power outages, internet disruptions, or other force majeure events)

18

Providing full online public services

19

100% historical paper-based files during the evaluation period are digitized in accordance with the provisions of the law

20

There must be at least one person assigned to manage information technology (full-time or part-time), who can be from within the unit or hired from external organizations or individuals in accordance with the provisions of the law

D

Effectiveness of work

21

Files are processed according to the authority and procedures prescribed by law, ensuring that the error rate regarding authority and procedures does not exceed 0,1% the total number of files received and processed during the evaluation period

22

Files are processed within the time limit prescribed by law, ensuring that the percentage of files processed beyond the deadline does not exceed 0.01% of the total number of files received and processed during the evaluation period

23

The level of satisfaction of organizations and individuals using online services in 2026 reaches 90% positive evaluations or higher, in 2027 reaches 95% positive evaluations or higher, in 2028 reaches 96% positive evaluations or higher, in 2029 reaches 98% positive evaluations or higher, and by 2030 reaches 99% positive evaluations or higher based on the total number of evaluations collected through all survey channels during the evaluation period (flexible survey methods such as QR code surveys; email surveys may be selected)

24

At least 10% of the files received and processed during the evaluation period are completed within half a working day