Decision No. 122/2008/QD-BTC on Issuing the Procedure for Receiving Citizens, Accepting and Handling Complaints and Reports from Citizens at Units under the Ministry of Finance

Decision No. 122/2008/QD-BTC of the Ministry of Finance issues the Procedure for Receiving Citizens, Accepting and Handling Complaints and Reports at units under the Ministry. The Decision takes effect fifteen days after its publication in the Official Gazette.

Document No.122/2008/QĐ-BTC
Document typeDecision
Issuing authorityMinistry of Finance
Signed byPhạm Sỹ Danh — Thứ trưởng
Updated27/06/2026
SectorFinance
FieldInspectionFinancial Inspection
Issued date25/12/2008
Effective date24/01/2009
Expiry date
StatusIn effect
✦ Smart summary

Decision No. 122/2008/QD-BTC of the Ministry of Finance issues the Procedure for Receiving Citizens, Accepting and Handling Complaints and Reports at units under the Ministry. The Decision takes effect fifteen days after its publication in the Official Gazette.

Key points

  • Units under the Ministry of Finance → must implement the procedure for receiving citizens, accepting and handling complaints and reports according to this Decision.

🌐 Social impact of this document

  • Positive impact: Enhance the effectiveness of state management in receiving citizens and handling complaints and reports.
  • Negative impact: May impose additional burdens in terms of time and manpower on units under the Ministry of Finance.

❓ Frequently asked questions

When does this Decision take effect?

The Decision takes effect fifteen days after its publication in the Official Gazette.

How should units under the Ministry of Finance implement the procedure?

Units under the Ministry of Finance must implement the procedure for receiving citizens, accepting and handling complaints and reports according to this Decision.

Full text

MINISTRY OF FINANCE

Number: 122/2008/QD-BTC

SOCIALIST REPUBLIC OF VIETNAM

Independence - Freedom - Happiness

Hanoi, December 25, 2008

Pursuant to …;

Regarding issuance of Procedures for receiving citizens, accepting and handling complaints and denunciations from citizens at units under the Ministry of Finance

THE MINISTER OF FINANCE

Pursuant to the Law on Complaints and Denunciations No. 09/1998/QH10 dated December 2, 1998 and the Laws Amending and Supplementing Certain Provisions of the Law on Complaints and Denunciations;

Pursuant to Decree No. 136/2006/ND-CP dated November 14, 2006 of the Government detailing and guiding the implementation of the Law on Complaints and Denunciations and the Laws Amending and Supplementing Certain Provisions of the Law on Complaints and Denunciations;

Pursuant to Decree No. 118/2008/NĐ-CP dated November 27, 2008 of the Government stipulating the functions, tasks, powers, and organizational structure of the Ministry of Finance;

Considering the proposal of the Inspector General of the Ministry of Finance,

DECISION:

Article 1: This Decision promulgates the Procedures for receiving citizens, accepting and handling complaints and denunciations from citizens at units under the Ministry of Finance.

Article 2: This Decision takes effect fifteen days after its publication in the Official Gazette.

Article 3: The Inspector General of the Ministry of Finance, the Director of the Office of the Ministry of Finance, and the Heads of units under the Ministry shall be responsible for implementing this Decision./.

                                                                                                 SIGNATURE OF THE MINISTER

                                                                                                 DEPUTY MINISTER

                                                                                                 Pham Sy Danh

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Decision No. 122/2008/QD-BTC on Issuing the Procedure for Receiving Citizens, Accepting and Handling Complaints and Reports from Citizens at Units under the Ministry of Finance
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