Consolidated Document number 39/VBHN-NHNN stipulates consumer loans provided by finance companies

STATE BANK OF VIETNAM VIETNAM --------	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
Number: 39/VBHN-NHNN	Hanoi, November 29, 2019

CIRCULAR

REGULATIONS ON CONSUMER LOANS OF FINANCE COMPANIES

Circular No. 43/2016/TT-NHNN dated December 30, 2016 of the Governor of the State Bank of Vietnam on consumer loans of finance companies, which took effect from March 15, 2017, has been amended and supplemented by:

Circular No. 18/2019/TT-NHNN dated November 4, 2019 of the Governor of the State Bank of Vietnam amending and supplementing certain articles of Circular No. 43/2016/TT-NHNN dated December 30, 2016 of the Governor of the State Bank of Vietnam on consumer loans of finance companies, which took effect from January 1, 2020.

Pursuant to the Law on the State Bank of Vietnam dated June 16, 2010;

Pursuant to the Law on Credit Institutions dated June 16, 2010;

Pursuant to Decree No. 39/2014/NĐ-CP dated May 7, 2014 of the Government on the activities of finance companies and financial leasing companies;

Pursuant to Decree No. 156/2013/NĐ-CP dated November 11, 2013, of the Government stipulating the functions, tasks, powers, and organizational structure of the State Bank of Vietnam;

At the proposal of the Director of Banking Inspection and Supervision;

The Governor of the State Bank of Vietnam promulgates this Circular on consumer loans of finance companies[1].

Article 1. Scope of Regulation

1. This Circular stipulates consumer loans of finance companies for customers.

2. Consumer credit activities through the issuance of credit card services of finance companies shall be carried out in accordance with the regulations of the State Bank of Vietnam (hereinafter referred to as the State Bank) on banking card operations and relevant laws.

3. Other lending activities of finance companies other than consumer lending activities stipulated in Clause 1 of this Article shall be implemented in accordance with the regulations of the State Bank on lending activities of credit institutions and foreign bank branches to customers.

Article 2. Applicability

1. Finance companies include comprehensive finance companies, consumer finance companies.

2. Borrowers (hereinafter referred to as customers).

3. Other organizations and individuals related to consumer loans of finance companies.

Article 3. Explanation of Terms

In this Circular, the following terms are understood as follows:

1. Consumer loan is the act of finance companies lending in Vietnamese dong to individual customers to meet their capital needs for purchasing and using goods and services for personal consumption purposes of the customer and his/her family, with the total outstanding balance of consumer loans to one customer at that finance company not exceeding 100,000,000 VND (one hundred million VND). The total outstanding balance limit prescribed in this clause does not apply to consumer loans for purchasing automobiles and using such automobiles as collateral for the same loan in accordance with the law.

2. Capital needs for purchasing and using goods and services stipulated in Clause 1 of this Article including:

a) Purchase of means of transportation, household items, and equipment;

b)[2] Education expenses, medical examination and treatment expenses, travel, cultural, sports expenses;

c) House repair expenses.

3. Installment loan is a form of consumer loan of finance companies to customers, whereby the finance company and the customer agree to repay the principal and interest of the loan over multiple periods.

4. Capital usage plan is a set of information about the total amount needed to be used, the amount needed to be borrowed, the borrowing period, and the purpose of using the capital.

5.[3] Direct disbursement to customers is the act of finance companies disbursing consumer loans directly to customers in cash or through the use of non-cash payment services according to the terms of the consumer loan contract, ensuring monitoring of the purpose of the loaned capital in accordance with the law.

Article 4. Application of Legal Documents

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1. Other provisions related to lending activities not specified in this Circular concerning consumer lending operations of finance companies shall be implemented in accordance with the regulations on lending activities serving daily life needs as stipulated by the State Bank regarding lending activities of credit organizations and foreign bank branches for customers.

2. The disbursement directly to customers shall be carried out in accordance with the provisions of this Circular.

Article 5. Principles of Consumer Lending

1. Consumer lending activities shall be conducted in accordance with agreements between finance companies and customers, in compliance with the provisions of this Circular and relevant laws. 2.[5] Finance companies must manage, supervise, and statistically separate consumer lending activities from other lending activities of the company, and separately manage direct disbursements to customers for consumer loans from other disbursement methods for consumer loans.

3. Customers borrowing from finance companies must ensure that borrowed funds are used for their intended purpose and repaid according to the agreed terms with the finance company.

Article 6. Service Introduction Points

Finance companies conducting consumer lending may establish service introduction points at locations providing goods and services for consumption to introduce consumer loan products, collect customer information and loan needs to support consumer lending activities. Finance companies are not allowed to conduct other activities at service introduction points.

1. Finance companies must enter into contracts for establishing service introduction points with suppliers of goods and services for consumption where such points are established, clearly defining the responsibilities, rights, and obligations of the parties involved and the duration of the contract's effectiveness. Finance companies are responsible for the operation of service introduction points, ensuring that information about consumer loan products provided to customers at these points is consistent, complete, and truthful. Finance companies shall report to the State Bank as follows:

a) When there is a change in the management or person in charge of service introduction points, finance companies must report to the State Bank branch in the province or city where the service introduction point is located, in accordance with the following provisions:

3. - Method of sending and receiving reports: reports must be prepared in writing and sent to the State Bank branch in the province or city through one of the following methods: direct delivery, postal service, or via the electronic mail system of the State Bank branch in the province or city;

4.[6] - Deadline for submitting reports: within five working days from the date of change in the management or person in charge of the service introduction point;

- Report outline according to Appendix No. 01 issued together with this Circular.

b) In cases of opening, closing, or planning to open or close service introduction points, finance companies must report to the Banking Inspection and Supervision Authority and the State Bank branch in the province or city where the service introduction point is opened, closed, or planned to be opened or closed, in accordance with the following provisions:

- Method of sending and receiving reports: reports must be prepared in writing and sent to the Banking Inspection and Supervision Authority and the State Bank branch in the province or city through one of the following methods: direct delivery, postal service, or via the electronic mail system of the State Bank;

- Data cut-off period: from the first day of the first month of the reporting quarter to the last day of the last month of the reporting quarter;

- Deadline for submitting reports: within the first five working days of the first month of the next consecutive quarter;

- Report outline for the Banking Inspection and Supervision Authority according to Appendix No. 02 issued together with this Circular; report outline for the State Bank branch in the province or city according to Appendix No. 03 issued together with this Circular.

- Period for closing data: from the first day of the first month of the reported quarter to the last day of the last month of the reported quarter;

- Deadline for submitting reports: within five (5) working days of the first month of the quarter immediately following the reported quarter;

- The outline of the report to the Banking Inspection and Supervision Authority according to Appendix No. 02 issued together with this Circular; the outline of the report to the State Bank of Vietnam branch in provinces and cities according to Appendix No. 03 issued together with this Circular.

Article 7. Internal regulations

1. Based on the provisions of the Law on Credit Institutions, this Circular, and relevant laws, the finance company shall issue internal regulations on consumer lending and loan management that are suitable for the business characteristics of the finance company (hereinafter referred to as the internal regulations on consumer lending).

2. The internal regulations on consumer lending must be uniformly implemented throughout the system and must include the following specific contents:

a) Conditions for lending; capital needs that cannot be lent; methods of lending; disbursement methods (including direct disbursement to customers); interest rates for loans and methods of calculating interest on loans; loan application documents and customer-provided materials suitable for the nature of the loan, type of lending, and customer category; debt collection; conditions, procedures, and formalities for restructuring repayment terms; overdue debt transfer;

b) Approval process for lending, including specific maximum review and approval times; delegation of authority and responsibilities of each individual and department in the review, approval, decision-making, and other activities within the lending process;

c) Monitoring process for the borrowing, use of borrowed funds, and repayment by customers; delegation of authority and responsibilities of each individual and department in monitoring the borrowing, use of borrowed funds, and repayment by customers;

d) Application of collateral measures for loans, appraisal of collateral assets, management, supervision, and tracking of collateral assets consistent with the collateral measures, characteristics of collateral assets, and customers;

d)[8] Measures to urge and recover debts in accordance with the characteristics of the customer, legal provisions, and excluding threats against customers, wherein the maximum number of reminders is five (five) times per day, reminder methods, and time agreed upon in the consumer lending contract but must be between seven (seven) o'clock and twenty-one (twenty-one) o'clock; no reminders, debt collection, or information about debt recovery sent to organizations or individuals not responsible for repaying the finance company, except when required by authorized state agencies according to legal provisions; customer information confidentiality in accordance with legal provisions;

e) Termination of lending, debt handling; reduction or exemption of loan interest and fees;

g) Rules and standards of conduct in consumer lending and measures to ensure full compliance with these rules and standards;

h)|||[9] Dedicated department, form of acceptance, processing, resolution period, and response time for complaints, retention period for comments, reflections, and complaints from customers and related organizations regarding the finance company's consumer lending activities;

i) Information technology systems and databases serving consumer lending; data collection, updating, verification, customer information management, identification of incorrect information, and prevention of fraud to make lending decisions, control loans, and recover loan debts;

k) Identification of potential risks that may arise during the lending process; risk monitoring, evaluation, and control procedures; risk handling plans;

l) In cases where the finance company has service introduction points, the internal regulations must include procedures, authorities, and responsibilities for opening and terminating service introduction points; ethical standards, powers, and obligations of employees at service introduction points; operational procedures, inspections, fraud prevention, and moral risk prevention for employees at service introduction points.

m)[10] Specific measures to control direct disbursements to customers to ensure that customers use borrowed funds for the purposes stated in the consumer lending contract.

3. At least once a year, the finance company must review and evaluate the internal regulations on consumer lending to consider, amend, and supplement them to be consistent with changes in related laws and the actual operations of the finance company.

4.[11] The finance company must directly send or through postal services to the State Bank the internal regulations on consumer lending as follows:

a) Send to the Banking Inspection and Supervision Agency within ten (ten) working days from the date of issuance or amendment;

b) Send to the State Bank branch in the province or city where the finance company's main office, branches, representative offices, or service introduction points are located upon request.

Article 8. Loan Disbursement Methods

The finance company shall agree with customers on the application of the following consumer loan disbursement methods:

1. Single disbursements: For each disbursement, the finance company and the customer shall complete the loan disbursement procedures and sign a consumer loan contract. consumer loans.

2. Line of credit: The finance company shall determine and agree with the customer on a maximum outstanding loan balance to be maintained over a certain period. Within the credit limit, the finance company shall make single disbursements. At least once a year, the finance company shall review and re-determine the maximum outstanding loan balance and the duration for maintaining this balance in accordance with the customer's financial capability.

Article 8a. Direct Disbursement to Customers

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1. Direct cash disbursement to customers must comply with the State Bank’s regulations on the disbursement methods of credit institutions and foreign bank branches for customers, as stipulated in Clause 3, 4, 5, and 6 of this Article and Article 7 of this Circular.

2. Direct disbursement to customers through the use of non-cash payment services shall be decided by the finance company based on information, documents, and payment vouchers provided by the customer, ensuring compliance with the provisions of Clause 3, 4, 5, 6, 7, and 8 of this Article, Article 7 of this Circular, and the laws governing non-cash payments.

3. A finance company may only directly disburse funds to customers who have no bad debts according to the latest credit relationship report retrieved from the National Credit Information Center at the time of signing the consumer loan contract.

4. The total outstanding consumer loans directly disbursed to customers at one finance company compared to the total consumer credit outstanding of that finance company at the end of the working day immediately preceding the date of signing the direct disbursement consumer loan contract must comply with the following maximum ratio schedule:

a) From January 1, 2021 to December 31, 2021: 70%;

b) From January 1, 2022 to December 31, 2022: 60%;

c) From January 1, 2023 to December 31, 2023: 50%;

d) From January 1, 2024: 30%.

5. The total outstanding consumer loans directly disbursed to customers and the total consumer credit outstanding of the finance company as stipulated in Clause 4 of this Article include the amount of consumer loans directly disbursed to customers under contracts signed up to the date of signing the contract specified in Clause 4 of this Article but not yet disbursed.

6. The total outstanding consumer loans directly disbursed to customers at one finance company as stipulated in Clauses 4 and 5 of this Article only includes customers with a total outstanding consumer loan balance directly disbursed (including the amount of consumer loans directly disbursed to customers under contracts signed up to the date of signing the contract specified in Clause 4 of this Article but not yet disbursed) exceeding VND 20,000,000 (twenty million dong) at that finance company.

7. The finance company mustnotify customers of the legal and internal regulations regarding direct disbursement to customers through the use of non-cash payment services; notify customers and credit institutions, foreign bank branches related to direct disbursement to customers through the use of services non-cash payment services concerning transaction hours within the day.

8. Customers provide information, documents, and payment vouchers as required by the finance company for the purpose of reviewing and deciding on the method of direct disbursement to customers through the use of non-cash payment services. Customers are responsible under the law for the accuracy and truthfulness of the information, documents, and vouchers provided to the finance company.

Article 9. Interest Rates for Consumer Loans

1. The interest rate for consumer loans provided by finance companies shall be implemented in accordance with the State Bank's regulations on lending activities of credit institutions and foreign bank branches to customers.

2. Finance companies must establish a framework for interest rates on consumer loans applicable uniformly throughout their system during each period, including the highest and lowest interest rates for each type of consumer loan product.

3.[13] Within ten (10) working days from the date of issuance or amendment of the consumer loan interest rate framework, the finance company must directly send or through postal service to the Banking Inspection and Supervision Authority and the State Bank branch at the province or city where the finance company's headquarters, branches, representative offices, and service introduction points are located, a report on the consumer loan interest rate framework according to Appendix No. 04 issued together with this Circular.

Article 10. Loan Contracts for consumer loans

1. Loan contracts for consumer loans must be established in writing, containing at least the following contents: Name, address, business registration code of

a) the finance company ; name, address,identity card number or citizen identification card or passport hof the customer of b) Loan amount; credit limit for cases of credit based on a limit;;

c) Purpose of using borrowed funds;

d) Loan method;

đ) Loan term; maintenance period for credit limit for cases of credit based on a limit;

e) Agreed consumer loan interest rate and the converted consumer loan interest rate expressed as a percentage per annum (one year being three hundred sixty-five days) calculated based on the actual outstanding loan balance and the time maintaining that actual outstanding loan balance; principles and factors determining the interest rate, the timing of determining the interest rate for cases applying adjustable loan interest rates; interest rate applied to overdue principal balances; interest rate applied to late payment interest; method of calculating loan interest; types and levels of fees applicable to the loan;

g) Disbursing the loan capital and the use of payment means to disburse the loan capital;

h) Repayment of principal and loan interest, and the order of recovering principal and loan interest; form of notification to the customer about the repayment schedule of principal and loan interest when there is an adjustment;

i) Provisions regarding early repayment, including conditions for early repayment, prepayment fee, and form of notification to the customer about the repayment plan of principal and interest for remaining principal balance in case the customer partially repays the consumer loan ahead of schedule;

k) Restructuring of repayment terms; transferring overdue debt for the principal balance that the customer cannot repay on time as agreed and not approved by the finance company for restructuring of repayment terms; form and content of notification about transferring overdue debt. The notification content must include at least the overdue principal balance,

transfer date of overdue debt, interest rate applied to overdue principal balance;l)[14] Measures to urge and recover debts in compliance with Clause đ, Paragraph 2, Article 7 of this Circular and relevant laws; measures to handle cases where the customer does not fulfill obligations under the consumer loan contract; m) Customer's responsibility in cooperating with the finance company and providing related documents concerning the loan for the finance company to conduct assessment and decide on lending,

monitoring and supervising the use of borrowed funds and repayment by the customer;

các trường hợp chấm dứt cho vay; thu nợ trước hạn; chuyển nợ quá hạn đối với số dư nợ gốc mà khách hàng không trả được nợ trước hạn khi công ty tài chính chấm dứt cho vay, thu hồi nợ trước hạn; hình thức và nội dung thông báo chấm dứt cho vay, thu hồi nợ trước hạn. Nội dung thông báo tối thiểu bao gồm thời điểm chấm dứt cho vay, thu hồi nợ trước hạn, số dư nợ gốc bị thu hồi trước hạn; thời hạn hoàn trả số dư nợ gốc bị thu hồi trước hạn, thời điểm chuyển nợ quá hạn và lãi suất áp dụng đối với số dư nợ gốc bị thu hồi trước hạn; o) Handling of loan debts; penalties and compensation for damages; rights and responsibilities of the parties;

n) Cp) Effectiveness of the consumer loan contract.

2. In addition to the contents stipulated in Clause 1 of this Article, the parties may agree on other contents in compliance with this Circular and relevant laws.3. The consumer loan contract stipulated in Clauses 1 and 2 of this Article shall be established in the form of a specific loan contract (for individual loans) or a credit limit contract and a specific loan contract (for credit based on a limit).

4.[15] The finance company must provide the customer with a draft of the consumer loan contract, accurately, fully, and truthfully explain the basic contents of the consumer loan contract, including the rights and obligations of the consumer loan borrower, measures to urge and recover debts, measures to handle cases where the customer does not fulfill obligations under the consumer loan contract, and have the customer confirm receipt of such information provided by the finance company as stipulated herein, so that the customer can review and decide before signing the consumer loan contract.

5. In cases of using standard contracts or general transaction terms in concluding consumer loan contracts, the finance company must perform:

a) Publicly display the standard contract and general transaction terms for consumer loans at its headquarters, service introduction points, and post them on the company's electronic information website;

b) Provide full information about the standard contract and general transaction terms to the customer before signing the consumer loan contract and have the customer confirm receipt of such full information provided by the finance company.

5. In cases where standard contracts or general terms and conditions are used in the conclusion of consumer loan contracts, the finance company must perform the following:

a) Publicly display the standard contract and general terms and conditions for consumer loans at its headquarters, service introduction points, and on its electronic information website;

b) Provide full information about the standard contract and general terms and conditions to customers before signing the consumer loan contract and obtain confirmation from the customer that they have been provided with all necessary information by the finance company.

Article 10a. Responsibilities of financial companies

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1. Adhere to the provisions of this Circular and relevant laws.

2. Publicly display at the main office, branches, service introduction points, and post on the company's website the following contents:

a) The framework for consumer loan interest rates, types of fees, and interest calculation methods;

b) Forms for receiving customer feedback, complaints related to the company's consumer lending activities.

3. Post contact information of the financial company, a list (name, address) of service introduction points, essential information about consumer loans (including basic rights and obligations of consumer borrowers as stipulated by law), and frequently asked questions about consumer loans on the company's website.

4. Specify the responsibilities of managers and supervisors of service introduction points in reporting and providing information and documents upon request from the State Bank branch in the province or city where the service introduction point is located.

5. Apply forms for receiving customer feedback, complaints related to the company's consumer lending activities in accordance with the law, ensuring the authenticity of complaints provided by customers and organizations, including at least the following two forms:

a) Direct form through individuals or specialized departments at the main office, branches, and service introduction points of the financial company;

b) Indirect form through written documents, electronic means, telephone hotlines (with recording, operating at least from 7 (seven) AM to 9 (nine) PM) and other indirect forms in compliance with the law.

6. Resolve and respond to customer complaints regarding the amount of loan, interest rate, collection measures, and debt recovery methods specified in the consumer loan contract within 48 (forty-eight) hours (excluding Saturdays, Sundays, and holidays) from the date of complaint receipt; resolve complaints about demanding money from individuals or organizations not responsible for repayment, and incorrect information about debt obligations at the National Credit Information Center within 07 (seven) working days from the date of complaint receipt for other content.

7. Regularly review and improve the quality of recruitment procedures, employee evaluations, reduce ethical risks; organize training and enhance employees' skills, service quality, awareness of legal compliance, internal regulations, and professional ethics.

8. Continuously monitor, inspect, and control adherence to legal provisions, procedures, and internal regulations concerning consumer lending activities for individuals, departments, and units at the main office, branches, representative offices, and service introduction points of the financial company, ensuring compliance with legal provisions, procedures, and internal regulations. Timely identify any illegal activities in consumer lending operations, issue warnings within the company system to prevent and mitigate risks and illegal actions.

9. Handle or cooperate with competent authorities to handle violations of laws, procedures, and internal regulations in consumer lending activities, protect the legitimate rights of customers; publicly announce the handling of these violations within the company.

10. In cases where the financial company sells debts to third parties permitted to purchase debts under the law, the debt sale contract must include commitments from the third party to comply with the agreements made with customers in the consumer loan contract (including collection and debt recovery measures) in accordance with this Circular and relevant laws.

Article 10b. Responsibilities of units under the State Bank

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1. The Banking Inspection and Supervision Authority is responsible for:

a) Inspect and supervise finance companies in their implementation of the provisions of this Circular;

b) Examine and handle according to their authority or recommend the competent authority to handle violations of the law, ensuring that finance companies comply with the provisions of this Circular and related laws;

c) Receive reports as prescribed in point b, Clause 4, Article 6, Clause 4, Article 7, and Clause 3, Article 9 of this Circular.

2. The State Bank branch of the province/city has the responsibility:

a) Inspect and supervise or cooperate with the State Bank branch in another province/city to inspect and supervise the activities of branches, representative offices, service introduction points of finance companies within their jurisdiction in accordance with the law;

b) Examine and handle according to their authority or recommend the competent authority to handle violations of the law, ensuring that finance companies, branches, representative offices, and service introduction points of finance companies within their jurisdiction comply with the provisions of this Circular and related laws;

c) Receive reports as prescribed in Clause 4, Article 6, Clause 4, Article 7, and Clause 3, Article 9 of this Circular;

d) Cooperate with competent authorities to gather information, issue warnings, and alert finance companies, branches, representative offices, and service introduction points of finance companies within their jurisdiction to take preventive measures, limit risks, and violations of the law, ensuring the rights of customers and finance companies.

Article 11. Transitional Provisions

Finance companies with consumer loan contracts signed before the effective date of this Circular and in compliance with the law at the time of signing may continue to implement these contracts until their expiration if the amendments and supplements to these contracts are consistent with the provisions of this Circular and related laws.

Article 12. Effective Date

This Circular takes effect from March 15, 2017.

Article 13. Implementation

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Director of the Office, Director of Banking Inspection and Supervision, Heads of Units under the State Bank of Vietnam, Governors of State Bank Branches in provinces/cities directly under the Central Government, Chairmen of Management Boards, Chairmen of Board of Members, General Directors (Directors) of finance companies are responsible for organizing the implementation of this Circular./. (Issued together with Circular No. 18/2019/TT-NHNN dated November 4, 2019)

Annex No. 01

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NAME OF FINANCE COMPANY

date... month... year... -------	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
No.:…/…	….., ON SERVICE INTRODUCTION POINTS

REPORT

Respectfully submitted to: State Bank Branch in province/city...

I. List (name, address) of service introduction points and information on managers/responsible persons (name, address, phone number) of service introduction points currently operating in the jurisdiction

II. List (name, address) of service introduction points and information on new managers/responsible persons (name, address, phone number) of service introduction points where there have been changes in managers/responsible persons in the jurisdiction..

(Please clearly state full name, position, and affix seal)

LEGAL REPRESENTATIVE  and stamped)intentionON SERVICE INTRODUCTION POINTS IN THE QUARTER...

Annex No. 02

[20]

NAME OF FINANCE COMPANY

date... month... year... -------	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
No.:…/…	….., ON SERVICE INTRODUCTION POINTS

REPORT

Respectfully submitted to: Banking Inspection and Supervision Authority

Report on service introduction points in the quarter detailed by province/city directly under the Central Government as follows:

1. Number of service introduction points opened and terminated.

2. Number of service introduction points currently operating.

3. Number of service introduction points planned to be opened and terminated.

I. Report on service introduction points in the quarter in the jurisdiction as follows:

LEGAL REPRESENTATIVE  and stamped)intentionON SERVICE INTRODUCTION POINTS IN THE QUARTER...

Annex No. 03

[21]

NAME OF FINANCE COMPANY

date... month... year... -------	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
No.:…/…	….., ON SERVICE INTRODUCTION POINTS

REPORT

Respectfully submitted to: Banking Inspection and Supervision Authority

I. List (name, address) of service introduction points and information on managers/responsible persons (name, address, phone number) of service introduction points currently operating in the jurisdiction

1. List (name, address) of service introduction points and information on managers/responsible persons (name, address, phone number) of service introduction points opened and terminated.

2. List (name, address) of service introduction points and information on managers/responsible persons (name, address, phone number) of service introduction points currently operating.

II. List (name, address) of service introduction points planned to be opened and terminated in the next quarter in the jurisdiction.

ON INTEREST RATE FRAMEWORK FOR CONSUMER LOANS

LEGAL REPRESENTATIVE  and stamped)intentionON SERVICE INTRODUCTION POINTS IN THE QUARTER...

Annex No. 04

[22]

NAME OF FINANCE COMPANY

date... month... year... -------	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
No.:…/…	….., ON SERVICE INTRODUCTION POINTS

REPORT

Respectfully submitted to: - Banking Inspection and Supervision Authority;

- State Bank Branch in province/city...

I. Interest rate framework for loans: Maximum interest rate for loans, minimum interest rate for loans for each loan product.

Factors and basic principles for determining the interest rate framework for consumer loans.

IIIII. Factors regarding cost of capital, risk costs, profit on capital, market interest rates ensuring coverage of related costs and risks, protecting customer interests, and ensuring the development of finance companies.

Circular No. 18/2019/TT-NHNN amending and supplementing certain articles of Circular No. 43/2016/TT-NHNN dated December 30, 2016 issued by the Governor of the State Bank of Vietnam on consumer lending by finance companies is based on the following grounds:

LEGAL REPRESENTATIVE  and stamped)intentionON SERVICE INTRODUCTION POINTS IN THE QUARTER...

CERTIFIED CONSOLIDATED DOCUMENT DIRECTOR DEPUTY DIRECTOR Dao Minh Tu