Decision No. 43/2007/QD-BTC of the Ministry of Finance issues the Regulation on Receiving Citizens, Accepting and Resolving Complaints and Petitions from Citizens at Units within the Finance Sector. This Decision replaces two previous regulations.
Scope of application
Units under the Finance Sector
Key points
- Units within the Finance Sector → shall implement citizen reception, acceptance and resolution of complaints and petitions in accordance with the provisions of the Regulation.
🌐 Social impact of this document
- Positive impact: Enhance the effectiveness of state management in citizen reception, acceptance and resolution of complaints and petitions. Facilitate easier access for citizens to competent authorities.
- Negative impact: May impose additional burdens in terms of time and manpower on units within the Finance Sector.
❓ Frequently asked questions
To whom does this Decision apply?
This Decision applies to units under the Finance Sector.
When was the Regulation issued and when does it take effect?
This Decision was issued on June 4, 2007. It takes effect 15 days after its publication in the Official Gazette.
What regulations does this Decision replace?
This Decision replaces Decision No. 155/2002/QD-BTC dated December 20, 2002 and Decision No. 56/2006/QD-BTC dated October 18, 2006 of the Minister of Finance.
What must units within the Finance Sector implement according to the regulation?
Units within the Finance Sector must receive citizens, accept and resolve complaints and petitions in accordance with the provisions of the Regulation.
When does this Decision take effect?
This Decision takes effect 15 days after its publication in the Official Gazette.
Full text
Pursuant to …;
Regarding the issuance of the Regulation on receiving citizens, accepting and handling complaints and reports from citizens at units within the Finance sector At units within the Finance sector
_______________________________
THE MINISTER OF FINANCE
Pursuant to the Law on Complaints and Reports No. 09/1998/QH10 dated December 2, 1998;
Pursuant to the Law Amending and Supplementing Certain Provisions of the Law on Complaints and Reports No. 26/2004/QH11 dated June 15, 2004;
Pursuant to the Law Amending and Supplementing Certain Provisions of the Law on Complaints and Reports No. 58/2005/QH11 dated November 29, 2005;
Pursuant to Decree No. 77/2003/ND-CP dated July 1, 2003 of the Government stipulating the functions, tasks, powers, and organizational structure of the Ministry of Finance;
Pursuant to Decree No. 136/2006/ND-CP dated November 14, 2006 of the Government detailing and guiding the implementation of the Law on Complaints and Reports and the Law Amending and Supplementing Certain Provisions of the Law on Complaints and Reports;
Considering the proposal of the Inspector General of the Ministry of Finance,
DECISION:
Article 1. This Decision promulgates the Regulation on receiving citizens, accepting and handling complaints and reports from citizens at units within the Finance sector.
Article 2. This Decision shall take effect fifteen days from the date of publication in the Official Gazette, superseding Decision No. 155/2002/QD-BTC dated December 20, 2002 and Decision No. 56/2006/QD-BTC dated October 18, 2006 of the Minister of Finance.
Article 3. The Inspector General of the Ministry of Finance, the Director of the Office of the Ministry of Finance, and the Heads of units under the Ministry are responsible for implementing this Decision./.
DEPUTY MINISTER
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