DECREE NO. 63/2024/NĐ-CP ON THE IMPLEMENTATION OF ELECTRONIC INTERCONNECTION FOR TWO GROUPS OF ADMINISTRATIVE PROCEDURES: BIRTH REGISTRATION, RESIDENCE REGISTRATION, ISSUE OF HEALTH INSURANCE CARDS FOR CHILDREN UNDER SIX YEARS OLD; DEATH REGISTRATION, REMOVAL OF RESIDENCE REGISTRATION, FUNERAL ALLOWANCE AND PENSION PAYMENTS.

DECREE

Regulations on the implementation of electronic interconnection for two groups of administrative procedures:

Birth registration, permanent residence registration, issuance of health insurance cards for

children under six years old; death registration, cancellation of permanent residence registration,

funeral expense settlement, pension for survivors

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Pursuant to the Government Organization Law dated June 19, 2015; the Law Amending and Supplementing Certain Articles of the Government Organization Law and the Law on Local Administration dated November 22, 2019;

Pursuant to the Law on the Elderly dated November 23, 2009;

Pursuant to the Law on Persons with Disabilities dated June 17, 2010;

Based on the Household Registration Law dated November 20, 2014;

Pursuant to Resolution No. 104/2023/QH15 dated November 10, 2023 of the National Assembly on the state budget estimate for 2024;

Pursuant to Resolution No. 142/2024/QH15 dated June 29, 2024 of the seventh session of the 15th National Assembly;

BASED ON THE CHILDREN LAW dated April 5, 2016;

Based on the Residence Law dated November 13, 2020;

Pursuant to the Ordinance on Preferential Treatment for Those Contributing to the Revolution dated December 9, 2020;

At the proposal of the Minister, Head of the Government Office;

The Government issues this Decree stipulating the implementation of electronic interconnection for two groups of administrative procedures: Birth registration, permanent residence registration, issuance of health insurance cards for children under six years old; death registration, cancellation of permanent residence registration, funeral expense settlement, pension for survivors (hereinafter referred to as the two groups of interconnected administrative procedures); responsibilities of ministries, agencies, organizations, and individuals in implementing the two groups of interconnected administrative procedures.

PART I

GENERAL PROVISIONS

Article 1. Scope of Regulation

This Decree stipulates the implementation of electronic interconnection for two groups of administrative procedures: Birth registration, permanent residence registration, issuance of health insurance cards for children under six years old; death registration, cancellation of permanent residence registration, funeral expense settlement, pension for survivors (hereinafter referred to as the two groups of interconnected administrative procedures); responsibilities of ministries, agencies, organizations, and individuals in implementing the two groups of interconnected administrative procedures.

Article 2. Applicability

Article 1. This Decree applies to agencies, organizations, and individuals related to the implementation of the electronic interconnection process for two groups of administrative procedures: Birth registration, permanent residence registration, issuance of health insurance cards for children under six years old; death registration, cancellation of permanent residence registration, funeral expense settlement, pension for survivors.

Clause 2. The implementation of the electronic interconnection administrative procedure for settling funeral allowance and survivor's pension shall be carried out by the Vietnam Social Security for deceased persons who were receiving monthly pensions or social insurance benefits or voluntarily participating in social insurance.

Clause 3. The implementation of the electronic interconnection administrative procedure for settling funeral expenses, funeral allowance, and survivor's pension shall be carried out by the Ministry of Labor, Invalids, and Social Affairs for deceased persons who were receiving social assistance policies or contributing to the revolution.

Article 3. Explanation of Terms

Clause 1. The public service software for interconnection is the platform that receives and declares information and data from users and distributes the information and data of the submitted dossier to the specialized software of the Ministries and agencies: Public Security, Labor, Invalids, and Social Affairs, Health, Vietnam Social Security, and the shared household registration and civil status management software of the Ministry of Justice through the provincial administrative procedure handling information system.

Clause 2. Specialized software is software developed, upgraded, and modified according to specific requirements of agencies and organizations to meet their special needs.

Clause 4. Funeral expense settlement and survivor's pension in this Decree include the settlement of the following systems: support for funeral expenses, funeral allowance, one-time survivor's pension, monthly survivor's pension, and monthly survivor's maintenance allowance.

Clause 4. The applicant is the person directly declaring and submitting the dossier to implement the electronic interconnection administrative procedure.

Article 4. Principles for Implementing Electronic Interconnected Procedures

1. The organization of receiving and handling administrative procedures in an electronic environment shall be carried out reasonably and scientifically, ensuring requirements for data exploitation and reuse to serve administrative reform and simplification between agencies, organizations, and applicants, without requiring paper submissions; shifting from pre-check to post-check methods to facilitate applicants and related agencies and organizations in receiving and handling administrative procedures.

2. The implementation of electronic interconnected administrative procedures under this Decree has legal validity equivalent to other forms prescribed by law; it does not increase costs for individuals and organizations.

3. The results of administrative procedures belonging to the group of electronic interconnected administrative procedures will be automatically shared as part of another procedure within the same group to complete the dossier sent to the competent authority for resolution according to regulations.

4. For data that the agency implementing the administrative procedure is managing or has been ready to share by another state agency, it shall be implemented in accordance with Decree No. 45/2020/NĐ-CP dated April 8, 2020 of the Government on the implementation of administrative procedures in an electronic environment; for parts of dossiers without electronic data, it shall be implemented in accordance with Decree No. 107/2021/NĐ-CP dated December 6, 2021 of the Government amending and supplementing certain articles of Decree No. 61/2018/NĐ-CP dated April 23, 2018 of the Government on the implementation of a single window mechanism in resolving administrative procedures.

5. Information in the electronic declaration form prescribed in this Decree, which already exists in the National Population Database, the Electronic Civil Status Database, the National Social Insurance Database, and related information systems, will be automatically filled in by the Interconnected Public Service Software.

6. The electronic dossiers and forms of each procedure will be automatically separated by the Interconnected Public Service Software and transferred to the competent authorities for resolution according to regulations. Birth registration dossiers and death registration dossiers will be synchronized to the provincial administrative procedure resolution information system; permanent residence registration dossiers, cancellation of permanent residence registration, health insurance card issuance dossiers for children under six years old, and funeral allowance application dossiers will be synchronized to the business software of relevant ministries and sectors.

7. The time taken by the applicant to complete the dossier or confirm through the VNeID application is not counted towards the processing time of administrative procedures.

Chapter II

DOSSIER, PROCEDURES FOR RECEIVING, RESOLVING AND RETURNING RESULTS

IMPLEMENTATION OF ELECTRONIC INTERCONNECTED ADMINISTRATIVE PROCEDURES

Section 1

IMPLEMENTATION OF ELECTRONIC INTERCONNECTED GROUP OF PROCEDURES:BIRTH REGISTRATION, PERMANENT RESIDENCE REGISTRATION,HEALTH INSURANCE CARD ISSUANCE FOR CHILDREN UNDER SIX YEARS OLD

Article 5. Dossier for Implementing Interconnected Administrative Procedures for Birth Registration, Permanent Residence Registration, and Health Insurance Card Issuance for Children Under Six Years Old

The dossier for implementing electronic interconnected administrative procedures: Birth registration, permanent residence registration, and health insurance card issuance for children under six years old includes the following components:

1. Electronic Declaration Form (Form No. 01 attached to this Decree).

2. Digitally signed electronic data of the Birth Certificate obtained from healthcare facilities and linked to the Interconnected Public Service Software. In cases where there is no birth certificate, attach alternative components of the dossier as prescribed by the Civil Status Law.

3. In cases where permanent residence registration is made for a child at a place different from the parents' permanent residence (with the parents' consent), attach the components of the dossier as prescribed by the Residency Law.

Paper versions of these dossier components must be digitized in accordance with Decree No. 107/2021/NĐ-CP of the Government.

Article 6. Submission of Documents

The person requesting access to the National Public Service Portal (at the address dichvucong.gov.vn) or on the VNeID application selects the item "Integrated Public Services for Birth Registration and Death Registration" to submit the application form online and pay the prescribed fees.

Article 7. Acceptance of Documents and Time Limit for Processing

1. The provincial administrative procedure information system accepts birth registration applications from the integrated public service software; the notification of result delivery date sent by the integrated public service software is transmitted to the applicant through the National Public Service Portal, the VNeID application, and SMS messages.

2. The processing time for the group of integrated administrative procedures "Birth Registration, Permanent Residence Registration, and Issuance of Health Insurance Cards for Children under Six Years Old" shall not exceed three working days from the date when the competent authorities receive all required documents in accordance with regulations. In cases requiring verification, the processing time shall not exceed five working days. If the documents are received after 15:00, the processing time will start from the next working day.

3. In case the competent authority responsible for administrative procedures misses the appointment date, they must apologize and reschedule the result delivery date via the integrated public service software, which will then send this information to the applicant through the National Public Service Portal, the VNeID application, and SMS messages, clearly stating the reasons for the delay and the new scheduled delivery date.

4. Synchronization of documents between systems shall be completed within no more than ten minutes immediately after the completion of the procedure. The agency receiving the information and documents must provide feedback on the acceptance status within no more than two working hours from the time it receives the data from the integrated public service software. If there is no successful response within the above period, the integrated public service software will send an alert to the related system for technical staff to handle the issue on the same working day.

5. After the Ministry of Justice's shared electronic civil registry registration and management software successfully receives the application, the provincial administrative procedure information system will provide feedback on the status and information of the birth registration application to the integrated public service software.

Article 8. Processing of Birth Registration, Permanent Residence Registration, and Issuance of Health Insurance Cards for Children under Six Years Old

1. Processing of Birth Registration Applications

After the provincial administrative procedure information system transfers the electronic birth registration application to the Ministry of Justice's shared electronic civil registry registration and management software, the civil registrar performs the birth registration process on the Ministry of Justice's shared electronic civil registry registration and management software.

a) In cases where the application is complete and meets the requirements: The civil registrar performs the birth registration process on the Ministry of Justice's shared electronic civil registry registration and management software. The processing time for birth registration shall be completed on the same working day from the moment the Ministry of Justice's shared electronic civil registry registration and management software receives all necessary documents.

Upon completion of the birth registration, the Ministry of Justice's shared electronic civil registry registration and management software automatically sends the electronic Birth Certificate to the provincial administrative procedure information system to synchronize with the integrated public service software to complete the subsequent administrative procedure electronic files and deliver the results to the applicant.

b) In cases where the application is incomplete or does not meet the requirements: The civil registrar performs actions on the Ministry of Justice's shared electronic civil registry registration and management software to send the status of the application to the integrated public service software through the provincial administrative procedure information system to notify the applicant through the National Public Service Portal, the VNeID application, and SMS messages, clearly stating the reasons for non-acceptance and the additional documents needed within no more than one working day from the receipt of the electronic application on the system.

If additional documents are required, the applicant is responsible for completing the application within seven working days; if this deadline is exceeded without supplementation, the application will be rejected.

c) The electronic connection between the electronic civil registry database and the national population database for data sharing and personal identification number issuance is implemented on the operational systems and software of the Ministry of Justice, the Ministry of Public Security.

During implementation, any issues related to personal identification number issuance are updated on the Ministry of Justice's shared electronic civil registry registration and management software by the civil registrar. The Ministry of Public Security will lead and coordinate with the Ministry of Justice and the Ministry of Information and Communications to resolve these issues and provide the resolution results within no more than one working day from the date of receiving the issues from the Ministry of Justice.

2. Processing of Permanent Residence Registration Applications

After the Ministry of Justice's shared electronic civil registry registration and management software transfers the electronic Birth Certificate to the integrated public service software through the provincial administrative procedure information system, the integrated public service software separates and transfers the electronic application file (including forms, declarations made by the applicant, and the electronic Birth Certificate) to the residence management information system for permanent residence registration.

Confirmation of consent from the head of household, owner of legal accommodation, parents, or guardians is conducted through the VNeID application or the police department's operational procedures. The confirmation period through the VNeID application shall not exceed five working days.

a) In case the file is complete and meets the regulations: The police officer shall perform the tasks of registering permanent residence on the Ministry of Public Security's Resident Management Information System. The time to process the registration of permanent residence shall not exceed two working days from the date of receiving the electronic file from the Interconnected Public Service Software for the cases where the child returns to live with their parents who are the household heads and legal owners of the place of residence; or the child returns to live with their parents who are not the legal owners of the place of residence. For other cases requiring verification under the Law on Residence, the processing time shall not exceed five working days from the date of receiving the electronic file, confirmed information through the VNeID application.

b) In case the file is incomplete or does not meet the regulations: The resident registration management agency shall notify the applicant through the National Public Service Portal, the VNeID application, and SMS within one working day from the date of receiving the electronic file on the system, specifying the reasons for non-reception of the file and the required supplementary documents.

3. Processing of health insurance card issuance for children under six years old

After completing the birth registration procedures, the Unified Electronic Registration and Management of Civil Status Software of the Ministry of Justice will transfer the electronic Birth Certificate to the Interconnected Public Service Software through the Provincial Administrative Procedure Resolution Information System, which then separates and transfers the electronic file (including forms, declarations made by the applicant and the electronic Birth Certificate) to the Social Insurance Industry Information System to issue the health insurance card for children under six years old.

a) In case the file is complete and meets the regulations: The Social Insurance Agency shall perform the tasks of issuing the health insurance card for children under six years old on the Social Insurance Industry Information System. The time to process the issuance of the health insurance card for children under six years old shall not exceed two working days from the date of receiving the electronic file from the Interconnected Public Service Software.

b) In case the file is incomplete or does not meet the regulations: The Social Insurance Agency shall send a notification from the Social Insurance Industry Information System to the Interconnected Public Service Software to notify the applicant through the National Public Service Portal, the VNeID application, and SMS, specifying the reasons for non-reception of the file and the required supplementary documents within one working day from the date of receiving the electronic file on the system.

4. In case there are errors in the electronic Birth Certificate, the Resident Management Information System, or the Social Insurance Industry Information System, these systems shall return the file to the Interconnected Public Service Software; the Interconnected Public Service Software shall send a notification through the Provincial Administrative Procedure Resolution Information System for the birth certificate issuing authority to correct and handle the file according to regulations and notify the applicant.

Article 9. Issuing Results

1. Issuing Electronic Results

The electronic Birth Certificate, Health Insurance Card, and Notification of the Result of Permanent Residence Registration shall be automatically sent to the applicant through the electronic data management system of organizations and individuals on the National Public Service Portal, the VNeID application, and the Central and Provincial Administrative Procedure Resolution Information Systems.

2. Issuing Paper Results

a) The paper version of the Birth Certificate shall be issued at the One-Stop Service Window of the competent authority for birth registration as stipulated by the Civil Status Law.

b) The paper version of the Notification of the Result of Permanent Residence Registration and the Health Insurance Card shall be issued at the One-Stop Service Window where the birth registration file was processed or at the One-Stop Service Window of the administrative procedure resolution agencies, or delivered via public postal service upon request of the applicant.

If the applicant requests to receive results through public postal service, the administrative procedure resolution agency shall be responsible for delivering the results to the applicant in accordance with the law on issuing results of administrative procedures through public postal service.

c) The staff at the One-Stop Service Window shall issue the paper result, copy, or extract (if applicable) of the administrative procedure resolution based on the applicant's request on the Provincial Administrative Procedure Resolution Information System.

3. The applicant shall pay any fees or charges (if applicable) for the birth registration file as notified on the National Public Service Portal, the VNeID application, or the Provincial Administrative Procedure Resolution Information System, or pay directly at the One-Stop Service Window.

Section 2

IMPLEMENTATION OF INTERCONNECTION GROUP PROCEDURES:

DEATH REGISTRATION, CANCELLATION OF PERMANENT RESIDENCE REGISTRATION,

FUNERAL EXPENSES SETTLEMENT, INHERITANCE RIGHTS SETTLEMENT

Article 10. Documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral expenses, and survivor benefits handled by social insurance agencies

1. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, and settling funeral expenses include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

2. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral grants, and one-time survivor benefits include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

c) Confirmation information from relatives agreeing to appoint a representative to receive one-time survivor benefits, which can be done through the VNeID application or attached to the electronic application form regarding the appointment of a representative to receive one-time survivor benefits, as guided by the Vietnam Social Security. The confirmation period through the VNeID application shall not exceed five working days.

3. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral grants, and monthly survivor benefits include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

c) In cases where relatives are children aged 18 years or older, wives under 55 years old, husbands under 60 years old, or parents of wives or husbands, or other family members that the social insurance participant has a legal obligation to support according to the laws on marriage and family, who are under 60 years old for males and under 55 years old for females, without monthly income or with monthly income lower than the minimum wage and have a reduced work capacity of 81% or more, the following documents must be attached:

i) An electronic copy of the Medical Assessment Report on the degree of reduced work capacity issued by the Medical Assessment Board for relatives with a reduced work capacity of 81% or more, or a medical assessment report for other policies previously obtained if they meet the conditions for receiving such benefits, or a certificate of severe disability equivalent to a reduced work capacity of 81% or more.

ii) Receipts, fee invoices, and itemized lists of the medical assessment conducted by the medical assessment facility in cases where medical assessment fees are paid.

If the above documents are paper-based, they must be digitized in accordance with Government Decree No. 107/2021/NĐ-CP.

Article 11. Documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral expenses, and survivor benefits handled by labor, war invalids, and social affairs agencies

1. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, and settling funeral grants include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

2. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, and providing funeral assistance to social welfare beneficiaries include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

c) In cases where individuals aged 80 years or older who are receiving monthly survivor benefits die, an electronic copy of the Decision to Cease Monthly Survivor Benefits must be supplemented. This electronic copy is transferred from the Social Insurance Information System to the Interconnected Public Service Software.

3. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral grants, and one-time survivor benefits include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

c) Confirmation information from relatives agreeing to appoint a representative to receive one-time survivor benefits, which can be done through the VNeID application or attached to an electronic copy of the unified document appointing a representative to receive one-time survivor benefits as stipulated. The confirmation period through the VNeID application shall not exceed five working days.

4. The documents for implementing interlinked administrative procedures for registering death, deregistering permanent residence registration, settling funeral grants, and monthly survivor benefits include the following components:

a) An electronic application form (in accordance with Model No. 02 issued together with this Decree).

b) Digitally signed electronic data of the Death Notice automatically shared from healthcare facilities to the Interconnected Public Service Software.

In cases where there is no Death Notice, substitute documents shall be submitted in accordance with the laws on household registration.

c) Confirmation information from relatives agreeing to confirm their status as persons who have cared for烈士牺牲人员] disabled veterans, which can be done through the VNeID application or attached to an electronic copy of the agreement document from relatives confirming their status as persons who have cared for disabled veterans. The confirmation period through the VNeID application shall not exceed five working days.

d) In cases where relatives are children aged 18 years or older who are currently studying, an electronic copy of the confirmation letter from the educational institution where they are enrolled or an electronic copy of the high school graduation certificate if they are studying at a vocational education institution or university, or a confirmation letter from the high school about the end of their studies must be attached.

đ) In cases where relatives live alone without any relatives or are orphaned, the People's Committee of the commune has the responsibility to complete the confirmation letter of living alone without any relatives or being orphaned.

e) In cases where relatives are children of revolutionary merit holders aged 18 years or older who became severely or extremely disabled after turning 18 years old and have no monthly income or have a monthly income lower than 0.6 times the standard, they must attach a disability certificate in accordance with the Law on Persons with Disabilities and a current income confirmation certificate. In cases where children aged 18 years or older were severely or extremely disabled from a young age, they must attach a disability certificate in accordance with the Law on Persons with Disabilities.

If the above documents are paper-based, they must be digitized in accordance with Government Decree No. 107/2021/NĐ-CP.

Article 12. Submission of Documents

The person requesting access to the National Public Service Portal (at the address dichvucong.gov.vn) or on the VNeID application selects the item "Integrated Public Services for Birth Registration and Death Registration" to submit the application form online and pay the prescribed fees.

In cases where the applicant only selects to implement two administrative procedures (Death Registration, Deletion of Permanent Residence Registration); or three administrative procedures (Death Registration, Deletion of Permanent Residence Registration, Funeral Allowance Settlement); or four administrative procedures (Death Registration, Deletion of Permanent Residence Registration, Funeral Allowance Settlement, Pension for Widows/Widowers), the Interconnected Public Service Software will adjust the content of the electronic declaration form and the documents required to be attached according to the interconnected procedures chosen by the applicant so that the applicant can submit the application online as prescribed.

Article 13. Acceptance of Documents and Time Limit for Resolution

1. The provincial administrative procedure resolution information system receives death registration applications from the Interconnected Public Service Software; the notification of result delivery date sent by the Interconnected Public Service Software is transmitted to the applicant through the National Public Service Portal, VNeID application, and SMS message.

2. The time limit for resolving the group of interconnected administrative procedures "Death Registration, Deletion of Permanent Residence Registration, Funeral Allowance Settlement, Pension for Widows/Widowers":

a) Resolving funeral allowance and pension for the group of People with Merit: not exceeding eighteen working days.

b) Resolving funeral expense support for the group of Social Assistance beneficiaries: not exceeding six working days.

Not exceeding eleven working days for cases where the subject is a person aged eighty years or older receiving monthly pension benefits.

c) Funeral allowance and pension for the group resolved by the Social Insurance sector: not exceeding nine working days.

If the application is received after 15:00 hours, the processing time shall commence from the next working day.

3. In cases where the competent authority responsible for administrative procedures misses the appointment, they must apologize and reschedule the result delivery date, clearly stating the reasons for the delay and the rescheduled date through the National Public Service Portal, VNeID application, and SMS message to the applicant.

4. Synchronization of documents between systems shall be completed within no more than ten minutes immediately after the completion of the procedure. The agency receiving the information and documents must provide feedback on the acceptance status within no more than two working hours from the time it receives the data from the integrated public service software. If there is no successful response within the above period, the integrated public service software will send an alert to the related system for technical staff to handle the issue on the same working day.

5. After the shared Ministry of Justice's Electronic Registration and Management of Household Records Software successfully receives the application, the provincial administrative procedure resolution information system proceeds to feedback the status and information of the death registration application to the Interconnected Public Service Software.

Article 14. Resolution of Death Registration Applications, Deletion of Permanent Residence Registration, Funeral Allowance Settlement, Pension for Widows/Widowers

1. Resolution of Death Registration Applications

After the electronic death registration application is transferred to the shared Ministry of Justice's Electronic Registration and Management of Household Records Software, the civil servant handling household records performs the death registration tasks on the shared Ministry of Justice's Electronic Registration and Management of Household Records Software.

a) In cases where the application is complete and meets regulations: The civil servant handling household records performs the death registration tasks on the shared Ministry of Justice's Electronic Registration and Management of Household Records Software. The time limit for resolving the death registration is within the same working day from when the shared Ministry of Justice's Electronic Registration and Management of Household Records Software receives the complete application. In cases requiring verification, the resolution period does not exceed three working days.

After obtaining the death registration result, the shared Ministry of Justice's Electronic Registration and Management of Household Records Software automatically transfers the electronic Death Certificate to the provincial administrative procedure resolution information system to synchronize with the Interconnected Public Service Software to complete the electronic files of subsequent administrative procedures and send the results to the applicant.

b) In cases where the application is incomplete or does not meet regulations: The civil servant handling household records performs actions on the shared Ministry of Justice's Electronic Registration and Management of Household Records Software; the status information of the application is sent to the Interconnected Public Service Software via the provincial administrative procedure resolution information system to notify the applicant through the National Public Service Portal, VNeID application, and SMS message, clearly stating the reasons for non-receipt of the application and the supplementary documents required within no more than one working day from the receipt of the electronic application on the system.

If additional documents are required, the applicant is responsible for completing the application within seven working days; if this deadline is exceeded without supplementation, the application will be rejected.

2. Resolution of Deletion of Permanent Residence Registration Applications

After issuing the electronic Death Certificate, the shared Ministry of Justice's Electronic Registration and Management of Household Records Software automatically transfers the electronic Death Certificate to the Interconnected Public Service Software through the provincial administrative procedure resolution information system, the Interconnected Public Service Software completes the electronic file (including forms, declarations made by the applicant, electronic Death Certificate, and related documents if any) and sends it to the Resident Management Information System to delete the permanent residence registration.

a) In cases where the application is complete and meets regulations: The Resident Management Information System automatically records the deceased citizen's date of death in the population database and immediately sends a request to confirm the deletion of permanent residence registration to the police station where the citizen registered their permanent residence to complete the deletion of permanent residence registration according to the law.

b) In case the file is incomplete or does not meet the regulations: The resident registration management agency shall notify the applicant through the National Public Service Portal, the VNeID application, and SMS within one working day from the date of receiving the electronic file on the system, specifying the reasons for non-reception of the file and the required supplementary documents.

3. Resolution of Funeral Allowance and Pension Applications

After issuing the electronic Death Certificate, the shared Ministry of Justice's Electronic Registration and Management of Household Records Software automatically transfers the electronic Death Certificate to the Interconnected Public Service Software through the provincial administrative procedure resolution information system, the Interconnected Public Service Software forwards the electronic file (including forms, declarations made by the applicant, electronic Death Certificate, and related documents) to the Social Insurance Sector or the Labor, Invalids, and Social Affairs Sector to resolve funeral allowance and pension.

In cases where the subject is a person aged eighty years or older receiving monthly pension benefits, the Interconnected Public Service Software automatically transfers the subject's file to the Social Insurance Sector's Information System. Within two working days from the date of receipt of the file, the Social Insurance Agency is responsible for resolving and transferring the decision to cease monthly pension benefits to the Interconnected Public Service Software to transfer the file to the Labor, Invalids, and Social Affairs Sector's Information System to resolve funeral allowance payments.

a) In cases where the application is complete and meets regulations:

The Social Insurance Agency or the Labor, Invalids, and Social Affairs Agency shall carry out the business of settling funeral expenses and survivor benefits in accordance with the regulations.

The time limit for the Social Insurance Agency to settle funeral allowances and survivor allowances shall not exceed eight working days; the time limit for discontinuing monthly survivor allowances shall not exceed two working days from the date of receiving the electronic file from the Interconnected Public Service Software.

The time limit for the Labor, Invalids, and Social Affairs Agency to settle funeral cost support shall not exceed five working days from the date of receiving the electronic file from the Interconnected Public Service Software.

The time limit for the Labor, Invalids, and Social Affairs Agency to settle funeral allowances and survivor allowances for persons with meritorious service shall not exceed seventeen working days from the date of receiving the electronic file from the Interconnected Public Service Software;

b) In cases where the file is incomplete or does not comply with the regulations: The Social Insurance Agency or the Labor, Invalids, and Social Affairs Agency shall notify the applicant through the National Public Service Portal, the VNeID application, and SMS messages, specifying the reasons for non-receipt of the files, the required supplementary components of the file within no more than one working day from the date of receipt of the electronic file on the system.

If additional documents are required, the applicant is responsible for completing the application within seven working days; if this deadline is exceeded without supplementation, the application will be rejected.

4. In cases where errors are identified in the electronic Death Registration Extract, the Citizen Management Information System, and the Social Insurance Sector's information system shall return the file to the Interconnected Public Service Software; the Interconnected Public Service Software shall send notifications through the Provincial Administrative Procedure Resolution Information System for the death registration authority to correct and process according to regulations and notify the applicant.

Article 15. Delivering Results

1. Issuing Electronic Results

The electronic Death Registration Extract, Notification of the Result of Permanent Resident Deletion, Funeral Allowance Settlement, Survivor Benefit Settlement, Decision on Funeral Allowance Receipt, and Decision on Survivor Allowance Receipt shall be automatically sent to the applicant at the data management electronic repository of organizations and individuals on the National Public Service Portal, the VNeID application, and the Central and Provincial Administrative Procedure Resolution Information Systems.

2. Issuing Paper Results

a) The paper version of the Death Registration Extract shall be delivered at the One-Stop Shop of the competent authority for death registration in accordance with the law on household registration.

b) The paper version of the Notification of the Result of Permanent Resident Deletion, Decision on Funeral Allowance Receipt, and Decision on Survivor Allowance Receipt shall be delivered at the One-Stop Shop of the competent authority for death registration or at the One-Stop Shop of administrative procedure resolution agencies or through public postal services upon request of the applicant.

The One-Stop Shop staff shall deliver the results of administrative procedure resolution in paper form and copies (if any) to the applicant based on their request on the Provincial Administrative Procedure Resolution Information System.

c) If the applicant requests to receive the results through public postal services, the agency issuing the administrative procedure resolution results shall be responsible for delivering the results to the applicant in accordance with the law on delivering administrative procedure resolution results through public postal services.

3. The applicant shall pay any fees or charges (if applicable) for the death registration application as notified on the National Public Service Portal, the VNeID application, or the Provincial Administrative Procedure Resolution Information System, or pay directly at the One-Stop Shop.

Chapter III

RESPONSIBILITY FOR IMPLEMENTING INTERCONNECTED ADMINISTRATIVE PROCEDURES

Article 16. Responsibilities of the agency providing interlinked administrative procedures

1. Complete the information infrastructure to be ready for connection and data sharing to ensure smooth connectivity between the Information System and specialized software of ministries and agencies with the Interlinked Public Service Software and vice versa.

2. Develop and improve guidance materials for persons submitting applications to implement administrative procedures.

3. Synchronize the status of receipt, processing of files, and results of administrative procedure resolution with the Interlinked Public Service Software and the Administrative Procedure Resolution Information System at the provincial level.

4. Ensure network security, cybersecurity, protection of personal information, protection of personal data, and other relevant legal provisions.

Article 17. Responsibilities of the agency implementing interlinked administrative procedures

1. Ensure conditions regarding personnel, working equipment, necessary information technology infrastructure, information security, cybersecurity, and transmission routes to connect the Administrative Procedure Resolution Information System at the central and provincial levels with the Interlinked Public Service Software and specialized software of ministries and sectors to effectively resolve interlinked administrative procedures.

2. Digitize files and results of administrative procedure resolution in accordance with legal regulations.

3. Exploit and utilize information on residence of citizens in the National Population Database to resolve administrative procedures and provide public services in accordance with Decree No. 104/2022/NĐ-CP dated December 21, 2022 of the Government amending and supplementing certain articles of related decrees concerning the submission and presentation of household registration books and temporary residence certificates when implementing administrative procedures and providing public services.

4. Promptly rectify and strictly handle heads of subordinate agencies and units, civil servants, and officials who fail to strictly comply with the provisions of this Decree, causing violations related to guidance, receipt, resolution, and delivery of results of interlinked administrative procedures.

Article 18. Responsibilities of the Ministry of Justice

1. Ensure smooth connectivity between the Common Electronic Registration and Management of Civil Status Software of the Ministry of Justice with the Interlinked Public Service Software and the Administrative Procedure Resolution Information System at the provincial level to share electronic Birth Certificates and Death Certificates for serving procedures related to residence, issuance of health insurance cards for children under six years old, and funeral expense and pension resolution files.

2. Upgrade and perfect the Common Electronic Registration and Management of Civil Status Software to ensure smoothness and effectiveness.

Article 19. Responsibilities of the Ministry of Public Security

1. Build, manage, and operate the Interlinked Public Service Software to ensure smooth connectivity between the Interlinked Public Service Software and specialized software of related ministries and agencies; functions for submission, updating, and supplementary filing of applications; separation of fields of information to transfer into the specialized software systems of ministries and sectors; update and synchronize the status of files to the local administrative procedure resolution information system.

2. Upgrade the VNeID application to ensure that the consent of the head of the household, owner of legal accommodation, and beneficiaries of funeral allowances and pensions can be carried out through the VNeID account or digital signature; adjust the electronic process for the procedure to deregister permanent residence in a simplified and convenient manner for citizens and administrative procedure officers.

3. Direct the registration authority to proactively verify the legal place of residence of the head of the household, without requiring the applicant to submit original related documents to the police agency.

Article 20. Responsibilities of the Ministry of Labor, Invalids and Social Affairs

1. Ensuring information and data on social assistance, persons with meritorious service, poor households, near-poor households nationwide operate effectively; connecting seamlessly between the Public Service Software for interlinked services. Synchronize the status of receiving, processing files and results of procedures for funeral cost support to the Public Service Software for interlinked services and the local administrative procedure resolution information system.

2. Directing and guiding the issuance of electronic disability confirmation results; connecting, sharing, and regularly updating when there are changes in information and data on persons with meritorious service, social assistance, poor households, near-poor households with the Public Service Software for interlinked services and specialized databases.

3. Training and guiding the use of industry-specific software; promptly providing solutions to overcome difficulties during implementation.

Article 21. Responsibilities of the Ministry of Health

1. Directing and guiding healthcare facilities: issuing electronic birth certificates, electronic death certificates; connecting and sharing with the Public Service Software for interlinked services.

2. Building the health sector's database, ensuring the issuance, connection, and sharing of electronic birth and death data with the Public Service Software for interlinked services.

Article 22. Responsibilities of the Ministry of Information and Communications

1. Guiding the connection and sharing of digital data among state agencies; coordinating with relevant agencies to review, evaluate information infrastructure, obstacles, and propose solutions to overcome issues related to data connection and sharing.

2. Checking and evaluating the effectiveness and technical requirements in providing information and implementing electronic interlinked public services of state agencies; compiling reports to the Prime Minister.

3. Ensuring network infrastructure and internet connectivity for citizens to access and use interlinked public services.

4. Leading and coordinating with relevant ministries and sectors to periodically check information security for interlinked public service software, databases, and information systems connected and sharing data with the Public Service Software for interlinked services, ensuring safe and smooth provision of two groups of interlinked public services on the network.

Article 23. Responsibilities of the Vietnam Social Security

1. Ensuring the operation of the Vietnam Social Security information system effectively; connecting seamlessly with the Public Service Software for interlinked services; synchronizing the status of receiving, processing files, and results with the Public Service Software for interlinked services.

2. Supporting technical infrastructure to facilitate the connection and sharing of electronic birth and death data between healthcare facilities and the Public Service Software for interlinked services until the Ministry of Health completes the health sector's database.

Sharing electronic birth and death data belonging to the two groups of interlinked administrative procedures with the health sector's database.

3. Directing and guiding the Vietnam Social Security at all levels to receive, resolve, and deliver results of interlinked administrative procedures; coordinating with local state agencies in resolving interlinked administrative procedures.

Article 24. Responsibilities of the Government Office

1. Assisting the Prime Minister in urging and inspecting the implementation of this Decree at ministries, sectors, and localities.

2. Coordinating with the Ministries and agencies: Justice, Public Security, Labor, Invalids and Social Affairs, Health, and Vietnam Social Security to inspect, urge, and guide the implementation of the two groups of interlinked administrative procedures electronically at the One-Stop Services of localities.

3. Coordinating with ministries, sectors, and localities to train staff handling the two groups of interlinked administrative procedures electronically.

4. Announcing and publicly disclosing interlinked administrative procedures according to regulations.

5. Compiling difficulties and obstacles of ministries, sectors, and localities and proposing amendments and supplements to the Decree.

Article 25. Responsibilities of medical examination and treatment facilities

1. The heads of medical examination and treatment facilities shall be responsible for linking and sharing digitally signed birth certificates and death certificates with the Integrated Public Service Software within no more than four working hours after issuing the paper copies of the birth certificates and death certificates.

2. Ensure technical infrastructure to facilitate connection, updating, and sharing of data with the Integrated Public Service Software.

3. Accept medical examinations and treatments using personal identification numbers, identity cards, citizen identity cards, or health insurance cards, either in paper form or electronically.

Article 26. Responsibilities of Provincial People's Committees

1. Upgrade and complete the provincial administrative procedure information system to ensure the implementation of two groups of electronic interlinked administrative procedures:

a) Connect and share data with the Integrated Public Service Software according to the guidelines of the Ministry of Public Security.

b) Connect and share data with the National Public Service Portal for online payment transactions in accordance with Decree No. 45/2020/NĐ-CP dated April 8, 2020 of the Government and Circular No. 01/2023/TT-VPCP dated April 5, 2023 of the Office of the Government on certain contents and measures for implementing digitalization of administrative procedure files and conducting administrative procedures in an electronic environment.

c) Connect and share data with the shared electronic civil registration software according to the guidelines of the Ministry of Justice.

2. Update and share regional data with difficult economic and social conditions, particularly difficult regions, island communes, and island districts with the Integrated Public Service Software and specialized databases.

3. Develop plans, organize training, and allocate sufficient human resources to implement and resolve the two groups of electronic interlinked administrative procedures in accordance with this Decree.

4. Allocate funds and physical infrastructure to meet the requirements for implementing interlinked public services at the local level.

5. Organize inspections, investigations, resolution of complaints and denunciations, and handling of violations of the law within their authority.

Article 27. Responsibilities of District and Commune People's Committees

1. Directly guide the effective implementation of the two groups of electronic interlinked administrative procedures at the local level in accordance with this Decree and the operational regulations of the One-Stop Service Unit issued by the same-level People's Committee.

2. Ensure resources, physical infrastructure, and network connectivity to meet the requirements for implementing interlinked public services at the local level.

3. Promptly correct and handle or propose competent authorities to strictly handle civil servants, government officials, and employees under their jurisdiction who violate the provisions of this Decree.

4. Organize information dissemination and propaganda on policies and laws regarding the provision and implementation of electronic interlinking of the two groups of administrative procedures: Birth registration, permanent residence registration, issuance of health insurance cards for children under six years old; Death registration, cancellation of permanent residence registration, funeral expenses settlement, and survivor benefits.

Chapter IV

IMPLEMENTING PROVISIONS

Article 28. Transitional Provisions

1. From the date this Decree takes effect until July 1, 2024, all central and provincial administrative procedure information systems, and business software of ministries, sectors, and localities must upgrade and complete connections, sharing, and smooth operation with the National Population Database, National Administrative Procedure Database, National Social Insurance Database, specialized databases, and the Integrated Public Service Software in accordance with this Decree.

2. As of July 1, 2024, applications for the two groups of electronic interlinked administrative procedures will be accepted and processed in accordance with this Decree.

Article 29. Effective Date

1. This Decree takes effect from the date of issuance.

2. The submission, acceptance, and processing of individual applications from organizations and individuals shall be carried out in accordance with relevant specialized laws.

Article 30. Responsibility for Implementation

Ministers, Heads of ministerial-level agencies, Heads of government agencies, Chairmen of provincial and centrally-administered city People's Committees, and related organizations and individuals are responsible for implementing this Decree./.