Circular No. 30/2025/TT-NHNN amending and supplementing Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services.

CIRCULAR

Amending and supplementing some articles of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services

 regarding non-cash payment services

 

Pursuant to the Law on the State Bank of Vietnam No. 46/2010/QH12;

Pursuant to the Law on Credit Institutions No. 32/2024/QH15 amended and supplemented by Law No. 96/2025/QH15;

Pursuant to the Law on Postal Services No. 49/2010/QH12;

Pursuant to the Law on Electronic Transactions No. 20/2023/QH15;

Pursuant to Decree No. 26/2025/NĐ-CP of the Government stipulating the functions, tasks, powers, and organizational structure of the State Bank of Vietnam;

Pursuant to Decree No. 52/2024/NĐ-CP of the Government on non-cash payments;

At the proposal of the Payment Department Director;

The Governor of the State Bank of Vietnam promulgates this Circular amending and supplementing some articles of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services.

       

Article 1. Amending and supplementing Clause 10 of Article 3

"10. Identification documents include:

a) For Vietnamese citizens: citizen identification card, identity card, or electronic identification;

b) For Vietnamese-origin individuals who have not established their nationality: certificate of identification;

c) For foreign individuals residing in Vietnam: passport or other documents proving identity issued by competent authorities abroad accompanied by entry visa or visa-exempt documents; or electronic identity (through accessing level 02 e-ID account) (if available).

Identification documents must be valid and within their validity period during the use of payment services."

Article 2. Amending and supplementing Clause 5 of Article 6

"5. In case of discovering criminal activities, organizations providing payment services and organizations providing intermediary payment services shall report to the competent state agencies according to the Criminal Procedure Law and submit a written report to the State Bank of Vietnam (Payment Department, State Bank of Vietnam Regional Branch in the locality); at the same time, notify the customer in writing about the status of dispute resolution and complaint handling. If the competent state agency reports that there is no criminal element, within 15 working days from the date of the conclusion of the competent state agency, the organization providing payment services and the organization providing intermediary payment services shall agree with the customer on the handling plan for the dispute resolution and complaint results."

Article 3. Amending and supplementing some Points and Clauses of Article 7

1. Amending and supplementing Point a of Clause 2 of Article 7 as follows:

"a) Credit institutions wishing to conduct cash deposit and withdrawal transactions through the National Interbank Electronic Payment System need to submit: The main office of the credit institution or its branch in the locality sends the State Bank of Vietnam Regional Branch in the locality a registration list of authorized officers for cash transactions with the State Bank of Vietnam Regional Branch along with authorization letters signed by the legitimate representative of the credit institution (as per Appendix 01 attached to this Circular). The authorization letter must clearly specify the information of the authorized officer, the duration of authorization, and the content of authorization regarding cash transactions and transportation;"

2. Amending and supplementing Point c of Clause 2 of Article 7 as follows:

"c) The process of conducting cash deposit transactions at the State Bank of Vietnam Regional Branch: the branch of the credit institution in the locality prepares a Deposit Slip according to the prescribed model in the Accounting Regulations for Cash Receipts, Transfers, Issuance, Recall, and Destruction at the State Bank of Vietnam and the State Bank of Vietnam Regional Branch in the locality, based on the content of the Deposit Slip, issues an Order to Transfer Money through the National Interbank Electronic Payment System sent to the receiving bank which is the main office of the credit institution to credit the payment account of the main office of the credit institution opened at the State Bank of Vietnam Branch. In case the State Bank of Vietnam Regional Branch has completed the cash receipt procedure from the branch of the credit institution in the locality but the payment order of the National Interbank Electronic Payment System has expired, the State Bank of Vietnam Regional Branch will issue an Order to Transfer Money through the National Interbank Electronic Payment System to send to the main office of the credit institution on the next working day;"

3. Amending and supplementing Point d of Clause 2 of Article 7 as follows:

"d) Monthly, the State Bank of Vietnam Regional Branch determines the fees to be collected from branches of credit institutions in the locality (cash withdrawal fees, per transaction fees) and issues an Order to Transfer Debt through the National Interbank Electronic Payment System sent to the main office of the credit institution to proceed with fee collection according to the regulations of the State Bank of Vietnam. The sending of Orders to Transfer Debt through the National Interbank Electronic Payment System for fee collection between the State Bank of Vietnam Regional Branch and the main office of the credit institution must be based on an agreement on debt settlement in the National Interbank Electronic Payment System provided by the main office of the credit institution according to the management, operation, and use regulations of the National Interbank Electronic Payment System;"

4. Replacing the phrase "State Bank of Vietnam Branches in Provinces and Cities" and "State Bank of Vietnam Branches in Provinces and Cities" with the phrase "State Bank of Vietnam Regional Branch" in the heading of Clause 2, Point b, and Point đ of Clause 2 of Article 7.

5. Replacing the phrase "Interbank Electronic Payment System" with the phrase "National Interbank Electronic Payment System" in the heading of Clause 2, Point b, and Point đ of Clause 2 of Article 7.

Article 4. Replacing some phrases in Clause 2, Article 12

1. Replace the phrase "person transferring money" with the phrase "transferring party".

2. Replace the phrase "beneficiary" with the phrase "beneficiary party".

Article 5. Amending and supplementing some points and clauses of Article 14

1. Amend and supplement point b(i), (ii) of Clause 2, Article 14 as follows:

"(i) When customers have the need to deposit cash to request postal service enterprises to transfer money for the beneficiary party, the postal service enterprise shall guide the customer to fill out the money transfer form according to the regulations of the postal service enterprise, ensuring all necessary information of the transferring party and the beneficiary party, including: name, address, phone number, personal identification number of individuals or representatives of organizations, signature of the transferring party; business code (if any) and other relevant information;

If the transferring party is an individual, when transferring money, the customer must present personal identification documents. In case the transferring party is an authorized person, the authorized person must present personal identification documents and the power of attorney as prescribed by law. If the transferring party is an organization, the representative of the organization must present personal identification documents and proof of their legitimate representative status. The postal service enterprise shall take measures to verify and store customer identity information in accordance with the law;

Upon receiving a money transfer request, the postal service enterprise shall be responsible for controlling the information on the money transfer form. After verification, if the payment document established by the customer is lawful and valid and the amount of money deposited matches the amount stated on the money transfer order, the staff member shall sign the document and process the money transfer for the customer. Within the latest one working day from the time of receiving the lawful and valid payment document from the customer, the postal service enterprise must process and complete the money transfer for the customer;

(ii) Upon receiving a money transfer order, the postal service enterprise serving the beneficiary party shall check the document to ensure it is lawful and valid and within the latest one working day from the time of receiving the money transfer order, shall record it into the appropriate account and notify the beneficiary party to collect the money or deliver it at the address requested by the transferring party according to the agreement;"

If the beneficiary party is an individual, when collecting the money, the customer must present personal identification documents. In case the recipient is an authorized person, the authorized person must present personal identification documents and the power of attorney as prescribed by law. If the beneficiary party is an organization, the representative of the organization must present personal identification documents and proof of their legitimate representative status. The postal service enterprise shall take measures to verify and store customer identity information in accordance with the law."

2. Supplement Clause 3a after Clause 3 of Article 14 as follows:

"3a. Based on each type of collection and disbursement service, the postal service enterprise shall enter into a written agreement with the customer using the service, which shall include at least the following contents:

a) Contract number/agreement document number;

b) Date (day, month, year) of establishment;

c) Name and address of the parties involved;

d) Agreement on the processing period for transactions and settlement;

đ) Scope of service provision;

e) Customer category;

g) Transaction location;

h) Implementation of security and confidentiality measures;

i) Contents regarding rights and obligations of the parties;

k) Responsibility for coordinating the handling of inquiries, complaints, disputes, and risks during implementation, including specific responsibilities of the parties in receiving customer information, processing time, responsibility, and compensation plans for any losses incurred;

l) Provisions on collection and disbursement fees;

m) Validity of the contract/agreement document;

The parties may agree on other contents in accordance with this Circular and relevant laws."

Article 6. Replace the phrase at point b(ii) Clause 1 and point b(ii) Clause 2 Article 15

Replace the phrase "Agency performing anti-money laundering functions" with the phrase "Anti-Money Laundering Bureau".

Article 7. Amend and supplement some points and clauses of Article 19

1. Amend and supplement the name of Article 19 as follows:

"Responsibilities of organizations providing payment services, organizations providing intermediary payment services".

2. Amend and supplement Clause 1 of Article 19 as follows:

"1. Organizations providing payment services shall be responsible for informing and guiding customers to use the payment services they provide; promptly responding to or handling inquiries and complaints from organizations and individuals using payment services within their obligations and authorities."

3. Amend and supplement Clause 2 of Article 19 as follows:

"2. Organizations providing payment services shall be responsible for executing payment transactions promptly, safely, and accurately according to agreements with organizations and individuals using payment services; publicly listing payment service fees."

4. Supplement Clause 2a and Clause 2b after Clause 2 of Article 19 as follows:

"2a. Organizations providing payment services, organizations providing intermediary payment services shall be responsible for implementing measures to ensure the smooth and continuous provision of payment services and intermediary payment services. The total downtime for providing all online payment services and intermediary payment services shall not exceed four hours per year, and the downtime for providing services shall not exceed thirty minutes per occurrence, except in cases of force majeure or system maintenance and upgrades that have been notified to customers twenty-four hours in advance and reported to the supervisory unit (State Bank of Vietnam) via the email address [email protected] for monitoring.

2b. When discovering incidents causing more than thirty minutes of downtime in the provision of online payment services and intermediary payment services (including cases of force majeure or exceeding the maintenance and upgrade system time limit notified twenty-four hours in advance), organizations providing payment services, organizations providing intermediary payment services shall report to the State Bank within four hours according to Appendix 05 issued together with this Circular. Within three working days from the completion of incident resolution, these organizations shall submit a full incident report containing all required information according to Appendix 05 issued together with this Circular via the email address [email protected] for monitoring the situation."

5. Supplement Clause 3a after Clause 3 of Article 19 as follows:

"3a. Organizations providing payment services shall be responsible for verifying and controlling legitimate and valid payment orders, ensuring that the account number and account name match those agreed upon in the customer's account opening and usage agreement when conducting payment transactions and displaying them fully on payment documents."

6. Supplement Clause 3b after Clause 3a of Article 19 as follows:

"3b. When providing mandate payment services or transferring funds through or without a payment account, the organization serving the payer shall provide the organization serving the beneficiary with minimum information related to the transaction upon request, including:

a) Information about the payer, including: Name of the payer, payer’s payment account number or transaction reference number (if there is no payment account), Address or identification number of the payer;

b) Information about the beneficiary, including: Name of the beneficiary, Beneficiary’s payment account number or transaction reference number (if there is no payment account)."

7. Amend and supplement Clause 8 of Article 19 as follows:

"8. Organizations providing payment services shall apply measures and solutions to ensure verification of customer information that has been accurately authenticated by the police or through electronic identity verification systems established during the execution of payment transactions."

8. Amend and supplement Clause 9 of Article 19 as follows:

"9. Organizations providing payment services shall base their internal procedures for providing cashless payment services on the provisions of this Circular and relevant laws, organize implementation, and comply fully with these internal procedures, and bear legal responsibility for their internal procedures."

Article 8. Amending and supplementing Point a Clause 3 Article 20

"a) Must have a contract or written agreement with the postal service provider, in which it must specify the following contents: rights and responsibilities of the parties; clearly stipulate that the postal service provider shall be responsible for the legality of the goods and services supplied and commit not to carry out transactions prohibited by law; require the postal service provider to commit not to discriminate in pricing or charge additional fees for transactions for paying for goods and services using non-cash payment methods compared to cash payments and discrimination between non-cash payment methods; handling of personal data of customers or personal data provided by customers, providing information to third parties for the purpose of identifying the postal service provider; cases of terminating the contract;"

Article 9. Amending and supplementing Article 23

"Article 23. Responsibility for organizing implementation

1. Payment Department

a) Shall be responsible for monitoring and coordinating with relevant units to handle difficulties arising during the implementation of this Circular;

b) Shall act as the focal point, coordinating with the State Bank of Vietnam Inspectorate, the Information Technology Department in inspecting compliance with regulations on the provision of non-account-based payment services by postal service providers.

2. State Bank of Vietnam Inspectorate, Credit Institution Supervision Department, State Bank of Vietnam Branch Area

a) Shall be responsible for inspecting and supervising compliance with the provisions of this Circular and handling violations within their authority, notifying the Payment Department for monitoring;

b) Shall conduct inspections of the provision of non-account-based payment services by postal service providers in accordance with the law, handle violations within their authority, and notify the results to the Payment Department and related units.

3. Heads of units under the State Bank of Vietnam, organizations providing payment services, organizations providing payment intermediary services, and related organizations and individuals shall be responsible for implementing this Circular."

Article 10. Amending and supplementing the Appendix attached to Circular No. 15/2024/TT-NHNN

1. Replacing Appendix No. 01 issued together with Circular No. 15/2024/TT-NHNN with Appendix 01 issued together with this Circular.

2. Replacing Appendix No. 02 issued together with Circular No. 15/2024/TT-NHNN with Appendix 02 issued together with this Circular.

3. Replacing Appendix No. 04 issued together with Circular No. 15/2024/TT-NHNN with Appendix 04 issued together with this Circular.

4. Supplementing Appendix 05.

Article 11. Responsibility for organizing implementation

Heads of units under the State Bank of Vietnam, organizations providing payment services, organizations providing payment intermediary services, and related organizations and individuals shall be responsible for implementing this Circular.

Article 12. Implementation Provisions

1. This Circular takes effect from November 18, 2025, except for the provisions of Clause 2 of this Article.

2. Clause 5 Article 7 of this Circular takes effect from April 1, 2026.

3. Abolishing Clause 2 Article 17 of Circular No. 41/2024/TT-NHNN dated July 17, 2024 of the Governor of the State Bank of Vietnam regarding supervision and conducting supervision of important payment systems and activities of payment intermediary service provision.