Decree No. 367/2025/ND-CP amends and supplements some articles of Decree No. 118/2025/ND-CP dated June 9, 2025, of the Government on implementing administrative procedures under the single window mechanism at the One-Stop Shop and the National Public Service Portal.

  DECREE

Decree amending and supplementing certain Articles of DecreeNo. 118/2025/NĐ-CP dated June 9, 2025 issued by the Government on implementing administrative procedures under the one-stop shop mechanism and interlinked one-stop shop mechanism at the One-Stop Service Center andNational Public Service Portal

Pursuant to the Law on Government Organization No. 63/2025/QH15;

Pursuant to the Law on Local Administration Organization No. 72/2025/QH15;

Pursuant to the Law on Legislative Activities No. 64/2025/QH15 amended and supplemented by Law No. 87/2025/QH15;

At the proposal of the Minister, Head of the Government Office;

The Government promulgates this Decree amending and supplementing certain Articles of Decree No. 118/2025/NĐ-CP dated June 9, 2025 issued by the Government on implementing administrative procedures under the one-stop shop mechanism and interlinked one-stop shop mechanism at the One-Stop Service Center and National Public Service Portal.

Article 1. Amending and supplementing certain Articles of Decree No. 118/2025/NĐ-CP dated June 9, 2025 issued by the Government on implementing administrative procedures under the one-stop shop mechanism and interlinked one-stop shop mechanism at the One-Stop Service Center and National Public Service Portal

1. Amending and supplementing Clause 5 of Article 3 as follows:

"5. The administrative procedure information system is a unified platform for ministries, sectors, and localities, with functions to receive, process, monitor the receipt, processing, and results of administrative procedures of agencies and units; connect, integrate, and share data with the National Public Service Portal to provide and implement online public services."

2. Amending and supplementing Point b, Clause 2 of Article 7 as follows:

"b) In centrally-administered cities, based on considering the special characteristics of population management, urban life organization, evaluating the level of application of science and technology, innovation, and digital transformation in the city, the People's Committee of the city shall submit to the People's Council of the city for decision on establishing a Provincial Public Service Center as an administrative unit subordinate to the People's Committee of the city (hereinafter referred to as the Single-Level Provincial Public Service Center) and decide on the number of branches subordinate to the Single-Level Provincial Public Service Center to perform tasks within the local area.

In case this model is not chosen, the People's Committee of the city shall decide on establishing a Provincial Public Service Center according to the provisions of Point a of this Clause."

3. Amending and supplementing Point a, Clause 3 of Article 7 as follows:

"a) The People's Committee of the commune shall submit to the People's Council of the commune for decision on establishing a Commune Public Service Center as an administrative unit subordinate to the People's Committee of the commune, having its own seal and separate account to perform assigned tasks and powers;"

4. Amending and supplementing Point a, Point b, Clause 2 of Article 10 as follows:

"a) The leadership of the Provincial Public Service Center shall be appointed by the Chairman of the People's Committee of the province, including one Director equivalent to Deputy Director of the People's Committee Office of the province or concurrently serving as Deputy Director of the People's Committee Office of the province; up to three Deputy Directors equivalent to Heads of Departments of the People's Committee Office of the province assisting the Director in performing specific tasks assigned by the Director and being responsible before the Director and the law for the performance of their assigned tasks. The People's Committee of the province shall stipulate the establishment of departments within the Provincial Public Service Center, ensuring compliance with criteria for establishing departments within bureaus according to the law;

b) For the Single-Level Provincial Public Service Center subordinate to the People's Committee of the province, the leadership of the center includes one Director equivalent to the Director of a department; Deputy Directors equivalent to Deputy Directors of departments shall be appointed by the Chairman of the People's Committee of the province to assist the Director in performing specific tasks assigned by the Director and being responsible before the Director and the law for the performance of their assigned tasks. The number of Deputy Directors shall comply with the regulations of the Government on the number of deputy heads of specialized agencies under the People's Committee of the province. The People's Committee of the province shall stipulate the specific functions, tasks, powers, and organizational structure of the Single-Level Provincial Public Service Center;"

5. Amending and supplementing Point a, Clause 3 of Article 10 as follows:

"a) The leadership of the Commune Public Service Center includes a Director equivalent to the Head of a Department; Deputy Directors equivalent to Deputy Heads of Departments of the Commune People's Committee assisting the Director in performing specific tasks assigned by the Director and being responsible before the Director and the law for the performance of their assigned tasks. The number of Deputy Directors shall comply with the regulations of the Government;"

6. Amending and supplementing Clause 3 of Article 15 as follows:

"3. Online at the National Public Service Portal or National Digital Identity Application."

7. Supplementing Clause 3 of Article 20 as follows:

"3. For administrative procedures delegated by competent authorities to build centralized public service solutions nationwide:

Ministries and ministerial-level agencies, according to their main responsibilities, shall develop and provide interactive electronic forms to implement administrative procedures on the administrative procedure information system of the ministry or sector and integrate them on the National Public Service Portal or provide interactive electronic forms on the National Public Service Portal; specifically identify the sources of input data for each administrative procedure provided as centralized public services to ensure uniform implementation nationwide; develop and publish electronic procedures for administrative procedures in accordance with the regulations of specialized laws on the authority and responsibility for handling administrative procedures at local levels;"

8. Amending and supplementing Clause 2 of Article 26 as follows:

"2. The National Public Service Portal includes the following components:

a) National database on administrative procedures;

b) System for receiving and responding to feedback and suggestions from organizations and individuals;

c) Electronic identity exchange and authentication system of the National Public Service Portal;

d) Online payment system;

đ) System for evaluating the handling of administrative procedures by ministries, sectors, and localities;

e) System for supporting answers to common issues in handling administrative procedures;

g) Interface of the National Public Service Portal;

h) Management system of the National Public Service Portal;

i) Artificial intelligence platform supporting civil servants, public officials, and individuals and organizations in handling administrative procedures and public services online;

k) Data analysis platform serving government guidance and operation, and evaluation of the handling of administrative procedures and provision of public services by ministries, sectors, and
localities;

l) System for coordinating the handling of administrative procedures;

m) Other components as required by the Government and Prime Minister."

9. Amending and supplementing Clause 5 of Article 27 as follows:

"5. Ministry of Science and Technology

To stipulate technical requirements and features of the administrative procedure information system; guide the measurement, statistics, and evaluation of the quality of the administrative procedure information system."

10. Repealing the provisions at Point d, e, Clause 1 of Article 35.

11. Amending Clause 2 of Article 35 as follows:

"2. Ministry of Public Security

a) Develop functional and operational requirements, interface; manage, operate, support, and guide ministries, sectors, and localities in handling issues related to functional operations and data operations of the National Public Service Portal; manage and grant high-level administrative accounts of ministries, sectors, and localities;

b) Build and technically manage the National Public Service Portal at the National Data Center, implement measures to monitor and ensure information security for the National Public Service Portal; guide ministries, sectors, and localities to ensure information security for the administrative procedure information system;

c) Advise the Prime Minister to issue Regulations on managing, operating, and exploiting the National Public Service Portal;

d) Build, manage, and operate the System for Coordinating the Handling of Administrative Procedures.

đ) Guide and implement the connection of the National Public Service Portal and the administrative procedure information system with national databases and specialized databases through the data sharing platform for handling administrative procedures;

e) Connecting the National Population Database, the Electronic Identity and Authentication System with the National Public Service Portal, the Administrative Procedure Information Systems at the ministerial and provincial levels to support the verification of citizen information.”

12. Amend and supplement Clause 1 of Article 36 as follows:

“1. Direct the implementation of the single window mechanism as prescribed in this Decree; establish and manage the Administrative Procedure Information System of the ministry or sector to meet the requirements for providing online public services according to the centralized model.”

13. Supplement Clause 9 of Article 40 as follows:

“9. The local Administrative Procedure Information System shall not accept and process administrative procedures that have been provided through centralized online public services via the Administrative Procedure Information System of the ministry or sector. In such cases, the local Administrative Procedure Information System shall be connected and synchronized with data from the Administrative Procedure Information System of the ministry or sector to search, exploit, monitor, statistically analyze, compile, evaluate the implementation of administrative procedures at the local level.”

14. Delete the phrase “at the ministerial and provincial levels” in Clause 4 of Article 3, Point a of Clause 1 of Article 17, Clause 2 of Article 17, Clause 1 of Article 18, Clause 3 of Article 21, Clause 4 of Article 22, Point d of Clause 1 of Article 26, Article 27, Point h of Clause 1 of Article 35, Points a and c of Clause 2 of Article 35, Clause 3 of Article 35, Point a of Clause 7 of Article 40, Points c and d of Clause 8 of Article 40.

15. Delete the phrase “at the provincial level” in Point g of Clause 2 of Article 8, Point đ of Clause 1 of Article 38.

Article 2. Implementation clause

1. This Decree takes effect from the date of its promulgation.

2. The Minister, Heads of ministerial-level agencies, Heads of governmental agencies, Chairpersons of provincial People's Committees under central cities, and related agencies, organizations, and individuals are responsible for implementing this Decree.