Consolidated Document number 26/VBHN-NHNN on the provision of non-cash payment services

SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness _________________

 

CIRCULAR

Provisions on providing non-cash payment services

 

Circular No. 15/2024/TT-NHNN dated June 28, 2024 of the Governor of the State Bank of Vietnam stipulates provisions on providing non-cash payment services, which shall take effect from July 1, 2024, amended and supplemented by:

Circular No. 30/2025/TT-NHNN dated September 30, 2025 of the Governor of the State Bank of Vietnam amending and supplementing certain articles of Circular No. 15/2024/TT-NHNN stipulating provisions on providing non-cash payment services, which shall take effect from November 18, 2025.

Pursuant to the Law on the State Bank of Vietnam dated June 16, 2010;

Pursuant to the Law on Credit Institutions dated January 18, 2024;

Pursuant to the Law on Posts dated June 17, 2010;

Pursuant to the Law on Electronic Transactions dated June 22, 2023;

Based on Decree No. 52/2024/NĐ-CP dated May 15, 2024, of the Government on non-cash payments;

Pursuant to Decree No. 102/2022/NĐ-CP dated December 12, 2022 of the Government stipulating the functions, tasks, powers, and organizational structure of the State Bank of Vietnam;

At the proposal of the Payment Department Director;

The Governor of the State Bank of Vietnam issues this Circular to stipulate provisions on providing non-cash payment services.[1]

PART I

GENERAL PROVISIONS

 

Article 1. Scope of Regulation

This Circular stipulates provisions on providing non-cash payment services within the country (hereinafter referred to as payment services) by organizations providing payment services, including the following services: debit orders, mandate payments, collection mandates, entrusted collections, money transfers, collection agency services, and payment agency services.

Article 2. Applicability

1. Organizations providing payment services include:

a) The State Bank of Vietnam (hereinafter referred to as the State Bank);

b) Commercial banks, policy banks, cooperative banks, and foreign bank branches (hereinafter referred to as banks);

c) People's Credit Funds, microfinance organizations;

d) Postal service enterprises providing public interest services.

2. Organizations providing payment intermediary services.

3. Organizations and individuals related to payment service provision activities.

4. Payment acceptance units.

5. Organizations and individuals using payment services (hereinafter referred to as customers).

Article 3. Explanation of Terms

In this Circular, the following terms are understood as follows:

1. Payment vouchers are a type of accounting document used by banks as a basis for implementing payment services. Payment vouchers include paper vouchers and electronic vouchers.

2. Electronic payment services involve the creation, sending, and processing of payment orders through electronic means.

3. Debit order and mandate payment services (hereinafter collectively referred to as mandate payment services) involve banks executing the payer’s request to deduct a specified amount from the payer’s payment account to pay or transfer funds to the beneficiary. The beneficiary may also be the payer simultaneously.

4. Collection mandate and entrusted collection services (hereinafter collectively referred to as entrusted collection services) involve banks executing the beneficiary’s request to deduct a specified amount from the payer’s payment account to transfer funds to the beneficiary based on a written agreement between the payer and the beneficiary regarding the entrusted collection.

5. Collection agency services involve payment service providers executing the beneficiary’s mandate to collect funds from the payer based on a written agreement between the payment service provider and the beneficiary. Collection agency services include collection agency services through customer payment accounts and collection agency services not through customer payment accounts.

6. Payment agency services involve payment service providers executing the payer’s mandate to make payments on behalf of the payer to the beneficiary based on a written agreement between the payment service provider and the payer. Payment agency services include payment agency services through customer payment accounts and payment agency services not through customer payment accounts.

7. Money transfer services involve payment service providers executing the payer’s request to transfer a specified amount to the beneficiary. The beneficiary may also be the payer simultaneously. Money transfer services include money transfer services through payment accounts and money transfer services not through customer payment accounts.

9. A payment acceptance unit (hereinafter referred to as PAU) is an organization or individual providing goods or services that accept non-cash payment methods defined in Clause 10, Article 3 of Decree No. 52/2024/NĐ-CP dated May 15, 2024 of the Government on non-cash payments under contracts or written agreements signed with payment service providers or payment intermediary service providers.

10. Payment transactions via Quick Response Code (QR Code) involve using payment services to pay or transfer money through QR Codes provided by organizations or individuals.

10.[2] Identification documents include:

a) For Vietnamese citizens: citizen identification cards, identity cards, or electronic identity cards;

b) For Vietnamese origin individuals who have not determined their nationality: identity certificates;

c) For foreigners residing in Vietnam: passports or other documents proving identity issued by competent authorities abroad accompanied by entry visas or documents substituting for entry visas or documents proving visa exemption upon entry; or electronic identities (through accessing level 02 e-ID accounts) (if available).

Identification documents must remain valid and within their validity period during the use of payment services.

Article 4. Payment vouchers

1. The establishment, signing, supervision, circulation, management, use, and preservation of payment vouchers must comply with the relevant accounting laws and electronic transaction regulations.

2. Payment vouchers processed through the State Bank shall be carried out in accordance with the provisions of the Governor of the State Bank.

3. Payment vouchers processed through banks, credit cooperatives, microfinance organizations, and postal service enterprises providing public utility services shall be regulated, standardized, printed, issued, and guided for implementation by these entities to ensure compatibility with the payment procedures for each type of service as stipulated in this Circular and related legal provisions.

4. Mandate payment orders, mandate collection orders, and money transfer vouchers are considered payment vouchers.

5. All information and data on electronic vouchers must be fully controlled to ensure their legality, validity, and integrity. At the same time, vouchers must be managed securely to prevent and avoid illegal exploitation, intrusion, and copying of information.

Article 5. Electronic payment services

Organizations providing payment services when offering electronic payment services must meet the following requirements:

1. Comply with the regulations regarding the establishment, processing, use, preservation, and storage of electronic vouchers as prescribed by the law on electronic transactions.

2. Develop payment processes that ensure sufficient information for customer verification, meet technical infrastructure requirements, manage risks, ensure safety, and maintain security during the provision of electronic payment services according to the Governor of the State Bank's regulations and the law on electronic transactions.

3. Enter into written agreements with customers and related parties, clearly defining the rights and obligations of all parties and mechanisms for resolving disputes (if any) as prescribed by law.

4. Banks must notify customers via electronic channels about transaction evidence for electronic payment transactions, at a minimum specifying the transaction reference number, transaction date, and transaction amount. The use of notification channels must be through SMS messages, email, or other channels and must be reflected in the written agreement with the customer.

5. Comply with the legal provisions on anti-money laundering.

Article 6. Procedures for handling errors and adjustments, inquiries, and complaints in payment transactions and payment intermediary services

1. When discovering errors or discrepancies in fund transfers (collectively referred to as errors), the relevant parties must take corrective measures in accordance with the regulations to ensure accurate and consistent data, without affecting fund transfer activities or causing losses to payment service providers, payment intermediary service providers, and/or customers. Error corrections in fund transfers must adhere to the following principles:

a) Strictly follow the regulations and methods for correcting errors in accounting and fund transfer payments: correct errors at the stage where they occur, and do not arbitrarily adjust figures.

b) Individuals or organizations causing errors or violating the regulations and methods for correcting errors will be dealt with and required to compensate for damages caused to related parties according to the law, depending on the nature and severity of the violation.

2. Payment service providers and payment intermediary service providers must specify the period within which customers can request inquiries and complaints against the payment service provider or payment intermediary service provider from the date of the transaction requiring inquiry, but it must be no less than 60 days.

3. Payment service providers and payment intermediary service providers have the responsibility to handle customer inquiries and complaints, ensuring compliance with the following minimum requirements:

a) Apply at least two methods to receive inquiry and complaint information through a call center (with recording, operating 24 hours a day, 7 days a week) and at legitimate transaction locations of the payment service provider or payment intermediary service provider, ensuring the verification of basic information provided by the customer to the payment service provider or payment intermediary service provider;

b) Issue sample inquiry and complaint forms (paper and electronic) for customers to use when making inquiries and complaints at transaction locations of the payment service provider or payment intermediary service provider or online channels. In cases where information is received through a call center or online channel, the payment service provider or payment intermediary service provider requires customers to provide necessary information to verify their identity, implement measures to store customer-provided information as a basis for handling inquiries and complaints. If authorizing another person to make inquiries and complaints, the authorization must be carried out in accordance with the law on authorization;

c) Payment service providers and payment intermediary service providers must promptly respond to or process customer complaints within the agreed timeframe but not exceeding 30 working days from the date of receiving the customer's service complaint request as stipulated in point a of this Clause;

Immediately implement measures to temporarily suspend service provision when a customer requests due to suspected fraud or loss and bear full responsibility for financial losses incurred by the customer after the customer requests the temporary suspension of service provision.

4. Handling the results of inquiries and complaints resolution:

a) Within a maximum period of five working days from the date of notifying the customer of the results of the review and complaint handling, the service provider organization and the payment intermediary service provider shall compensate the customer for losses in accordance with the agreement and current laws for those losses arising not due to the customer's fault and/or not attributable to force majeure cases as agreed upon in the terms and conditions of service usage.

b) In the event that the deadline for resolving the review and complaint handling as stipulated in Clause 3 of this Article has expired without determining the cause or fault of either party, within the following fifteen working days, the service provider organization and the payment intermediary service provider shall agree with the customer on a resolution plan; if no agreement can be reached on the resolution plan, the dispute resolution shall be carried out in accordance with the provisions of the law.

5.[3] In case of discovering signs of criminal offenses, the service provider organization and the payment intermediary service provider shall report and inform the competent state authorities according to the Criminal Procedure Law and submit a written report to the State Bank (Payment Department, State Bank Branch in the relevant region); at the same time, they shall notify the customer in writing about the status of the review and complaint handling request. In the event that the competent state authority reports the conclusion of the resolution process without criminal elements, within fifteen working days from the date of the conclusion of the competent state authority, the service provider organization and the payment intermediary service provider shall agree with the customer on a resolution plan for the review and complaint handling results.

6. The service provider organization and the payment intermediary service provider must have measures in place to enable customers to access online information, progress, and results of the review and complaint handling processes.

7. Coordination in reviews among service provider organizations:

Service provider organizations are responsible for coordinating to promptly handle review requests in payment mandates: within four working days from the receipt of the review request, the receiving party must respond to the request/review result or return the payment order with the review request information to the requesting party.

Chapter II

PAYMENT SERVICES THROUGH SERVICE PROVIDER ORGANIZATIONS

 

Section 1. PAYMENT SERVICES THROUGH THE STATE BANK

Article 7. One-time Payment Services through Accounts Opened at the State Bank

1. Organizations opening accounts at the State Bank (as the payer) send payment documents to the State Bank requesting it to deduct a certain amount from their account to pay to the beneficiary who has an account at the same State Bank unit or transfer funds to the beneficiary through appropriate payment systems. The payment process is carried out as follows:

a) Preparation and submission of documents

For payments made by the payer itself: the payer prepares and submits payment documents (mandate, other appropriate payment documents) to the State Bank where the payment account is opened, requesting a deduction from its own account to pay or transfer to the beneficiary.

b) Processing of documents and accounting

Upon receipt of payment documents submitted by the payer, the State Bank checks the legality and validity of the documents and verifies the payer's ability to make payments.

(i) If the document is illegal, invalid, or the payer lacks the ability to make payments, the State Bank will refuse the payment and notify the payer.

(ii) If the document is legal, valid, and the payer has the ability to make payments, the State Bank immediately records and processes:

In the case where both the payer and the beneficiary have accounts at the same State Bank unit, the State Bank debits the payer's account, credits the beneficiary's account, and reports the debit and credit according to regulations to the payer and the beneficiary.

In the case where the payer and the beneficiary do not have accounts at the same State Bank unit, the State Bank debits the payer's account, reports the debit to the payer, and issues a transfer order through an appropriate payment system.

Upon receipt of the incoming transfer order, after controlling and processing the document according to the payment system regulations, the State Bank records the transaction in the beneficiary's account (or an appropriate account if the beneficiary does not have a payment account at the State Bank) and credits the beneficiary.

2. Organizations opening accounts at the State Bank shall carry out cash deposits and withdrawals through accounts opened at State Bank units using payment instruments. In the case of credit institutions, including foreign bank branches (collectively referred to as credit institutions), which are members of the National Interbank Electronic Payment System,[4] carrying out cash deposits and withdrawals at the State Bank branch in the relevant region[5] through the National Interbank Electronic Payment System[6], the implementation process is as follows:

a)[7] Credit institutions wishing to carry out cash deposits and withdrawals through the National Interbank Electronic Payment System need to submit to the State Bank branch in the relevant region a registration list of authorized staff for cash transactions with the State Bank branch, accompanied by authorization letters signed by the legitimate representative of the credit institution (as Appendix 01 issued together with this Circular). The authorization letter must clearly specify the details of the authorized person, the duration of the authorization, and the content of the authorization regarding the transaction and transportation of cash;

b) The process of withdrawing cash at the State Bank branch in the relevant region[8]:

(i) A credit organization shall issue an Order to transfer funds through the National Interbank Electronic Payment System[9] to withdraw funds from the settlement account of the credit organization's headquarters at the State Bank of Vietnam Branch for transfer to the receiving bank, which is the State Bank of Vietnam Regional Branch,[10] where the credit organization's branch requires cash withdrawal. The credit organization's branch shall appoint an authorized representative to conduct the cash transaction with the State Bank of Vietnam Regional Branch[11] to collect cash.

(ii) The State Bank of Vietnam Regional Branch[1shall verify and cross-check the information of the authorized staff member conducting the cash transaction of the credit organization's branch to issue a Payment Voucher and carry out the procedures for cash issuance to the credit organization's branch according to the accounting system regulations on cash receipt, transfer, issuance, recovery, and destruction at the State Bank of Vietnam. In case the Order to transfer funds arrives after the specified time for the cash transaction at the State Bank of Vietnam Regional Branch,[13]the cash issuance procedure for the credit organization's branch will be carried out on the next working day.

c)[14] The implementation of cash deposit transactions at the State Bank of Vietnam Regional Branch: credit organizations within the region shall prepare a Cash Deposit Form in accordance with the accounting system regulations on cash receipt, transfer, issuance, recovery, and destruction at the State Bank of Vietnam. The State Bank of Vietnam Regional Branch within the region shall base on the content of the Cash Deposit Form to issue an Order to transfer funds through the National Interbank Electronic Payment System to the receiving bank, which is the credit organization's headquarters, to credit the settlement account of the credit organization's headquarters opened at the State Bank of Vietnam Branch. In case the State Bank of Vietnam Regional Branch has completed the cash receipt procedures from the credit organization's branch within the region but exceeded the time limit for issuing payment orders through the National Interbank Electronic Payment System, the State Bank of Vietnam Regional Branch shall issue an Order to transfer funds through the National Interbank Electronic Payment System to send to the credit organization's headquarters on the next working day;

d)[15] Monthly, the State Bank of Vietnam Regional Branch shall determine the fees due from the branches of credit organizations within the region (cash withdrawal fees, per-transaction payment fees) and issue an Order to transfer debt through the National Interbank Electronic Payment System to the credit organization's headquarters to collect fees in accordance with the regulations of the State Bank of Vietnam. The issuance of Orders to transfer Debt through the National Interbank Electronic Payment System for fee collection between the State Bank of Vietnam Regional Branch and the credit organization's headquarters must be based on an agreement regarding debt payment within the National Interbank Electronic Payment System provided by the credit organization's headquarters in accordance with the management, operation, and use regulations of the National Interbank Electronic Payment System;

d) Annually, the State Bank of Vietnam Regional Branch[16] shall compile and report on the implementation of cash deposits and withdrawals through the National Interbank Electronic Payment System[17] within the region (as 1. Accounting regulations for tourism administrative and public service units issued together with Decision No. 1899/1998/QĐ-BTC dated December 19, 1998 of the Minister of Finance; issued together with this Circular) to the State Bank of Vietnam for monitoring and management.

Mục 2. PAYMENT SERVICES THROUGH BANKS

Article 8. Payment Services for Standing Orders

Banks providing payment services for standing orders must ensure prompt, thorough, accurate, safe, and secure processing in compliance with the law; they shall issue internal procedures which must include the following contents:

1. Issuing and Sending Standing Order Documents

The payer establishes a standing order document to be sent to their servicing bank (where the payment account is opened) to deduct from the payer's account or transfer to the beneficiary. The bank shall guide customers on how to establish and send standing order documents at its own unit, ensuring compliance with this Circular and current regulations of the State Bank.

2. Monitoring Standing Orders

a) Upon receiving a standing order, the bank must strictly monitor to ensure the legality and validity of the document.

b) The bank must check the ability to pay. If the standing order is illegal, invalid, or lacks the ability to pay, the bank shall notify the payer to correct, supplement, or return it to the payer.

3. Processing Documents and Accounting Entries

a) At the payer's servicing bank:

After monitoring, if the standing order is legal, valid, and has the ability to pay, it will be processed as follows:

(i) If both the beneficiary and the payer have accounts with the same bank, within the latest one working day from the time of receiving the standing order from the customer (except in cases of other agreements), the bank shall record the transaction in the payer's and beneficiary's payment accounts, report a debit to the payer, and report a credit to the beneficiary.

(ii) If the beneficiary does not have an account with the payer's servicing bank, within the latest one working day from the time of receiving the standing order from the customer (except in cases of other agreements), the bank shall record the transaction in the payer's payment account, report a debit to the payer, and issue a money transfer order to the beneficiary's servicing bank through an appropriate payment system.

b) At the beneficiary's servicing bank:

After receiving the money transfer order from the payer's servicing bank, the beneficiary's servicing bank shall proceed to monitor the document and process as follows:

(i) If the money transfer order is legal and valid, within the latest one working day from the time of receiving the money transfer order, the beneficiary's servicing bank must record the transaction in the beneficiary's payment account and report a credit to the beneficiary.

(ii) If the money transfer order contains errors, within the latest one working day from the time of receiving the money transfer order, the beneficiary's servicing bank shall request a review or return the money transfer order to the payer's servicing bank. Upon receiving the review response, within the maximum one working day, the beneficiary's servicing bank shall execute the money transfer order or return the money transfer order to the payer's servicing bank.

(iii) If the beneficiary's account has been closed, within the latest one working day from the time of receiving the money transfer order, the beneficiary's servicing bank shall return the money transfer order to the payer's servicing bank (or according to an agreement with the payer).

(iv) In case the beneficiary does not have a payment account at the bank:

Upon receiving the money transfer order, within the latest one working day, the bank shall monitor the document, record the transaction in an appropriate account, and notify the beneficiary based on the contact information provided by the payer. In the case where the beneficiary receives cash, it shall be handled as follows:

If the beneficiary is an individual, when collecting the money, the beneficiary must present identification documents. In the case where the recipient is an authorized person, they must also present a valid power of attorney in accordance with the law. If the beneficiary is an organization, the representative of the organization must present their identification documents and proof of their legitimate authority to represent the organization when collecting the money. The bank shall take measures to verify, reconcile, authenticate customer identity information, and store data in accordance with the law.

Within the maximum thirty days from the date of reporting a credit to the customer as stipulated in Clause 4 of this Article, if the beneficiary has been notified by the bank but does not come to collect the money or the bank cannot contact the beneficiary, the bank must issue an order to return the money to the payer's servicing bank.

4. The bank shall promptly and fully report debits and credits to customers according to the agreed method and timing between the bank and the customer in compliance with the law.

Article 9. Collection Mandate Payment Service

Banks providing collection mandate payment services must ensure prompt, thorough, accurate, safe, and confidential processing in accordance with the law; they shall issue internal procedures, which must include the following contents:

1. Issuing and Sending Collection Mandate Documents

The beneficiary establishes a collection mandate along with the agreement between the payer and the beneficiary regarding the collection mandate and other relevant documents (if any), and sends them to their own bank or the bank serving the payer. The bank guides customers on how to establish and send documents in compliance with this Circular and current regulations of the State Bank.

2. Monitoring Collection Mandates

a) At the bank serving the beneficiary: Upon receiving the collection mandate and accompanying documents from the customer, the bank must strictly monitor to ensure the legality and validity of the collection mandate according to the accounting document system of banks. If the collection mandate is not legal or valid, the bank informs the customer to make corrections, supplements, or return it to the customer.

b) At the bank serving the payer: Upon receiving the collection mandate payment settlement file, the bank conducts monitoring to ensure the legality and validity of the collection mandate and checks the payer's ability to pay.

If there are errors in the collection mandate, within the latest one working day from the date of receipt of the collection mandate, the bank serving the payer sends a request for review or returns the collection mandate to the bank serving the beneficiary or the beneficiary. If the payer's account has been closed, within the latest one working day from the date of receipt of the collection mandate, the bank serving the payer returns the collection mandate to the bank serving the beneficiary or the beneficiary.

3. Processing Documents and Accounting Entries

a) In cases where the payer has a settlement account at the bank serving the beneficiary:

After monitoring the collection mandate, the bank verifies the agreement between the payer and the beneficiary for payment through the collection mandate and processes as follows:

(i) In cases where the payer has authorized the bank to automatically deduct funds from the payer's settlement account to settle the collection mandate:

If the payer ensures the ability to pay, within the latest one working day from the date of receipt of the collection mandate, the bank must record the transaction in the payer's and beneficiary's settlement accounts, debiting the payer and crediting the beneficiary.

If the payer does not ensure the ability to pay, within the latest one working day from the date of receipt of the collection mandate, the bank must inform both the payer and the beneficiary and return the collection mandate to the beneficiary (if requested by the beneficiary) or retain the collection mandate until the payer ensures the ability to pay. When the payer ensures the ability to pay, the bank must record the transaction in the payer's and beneficiary's settlement accounts, debiting the payer and crediting the beneficiary.

(ii) In cases where the payer has not authorized the bank to automatically deduct funds from the payer's settlement account to settle the collection mandate, the bank must notify the collection mandate to the payer.

If the payer agrees to authorize the deduction from the settlement account, within the latest one working day from the date of receipt of the authorization from the payer, the bank proceeds to record the transaction in the payer's and beneficiary's settlement accounts, debiting the payer and crediting the beneficiary.

If the payer does not agree to authorize the deduction, the bank immediately notifies and returns the collection mandate to the beneficiary.

(iii) The authorization for automatic deduction from the settlement account must comply with legal provisions on authorization.

b) In cases where the payer does not have a settlement account at the bank serving the beneficiary:

(i) After ensuring the legality and validity of the collection mandate, the bank serving the beneficiary uses appropriate methods to track processed documents and, within the latest one working day from the date of receipt of the collection mandate, sends it to the bank serving the payer.

(ii) Upon receiving the collection mandate and accompanying documents (if any) sent by the bank serving the beneficiary or the beneficiary, after ensuring the legality and validity of the collection mandate, the bank serving the payer verifies the authorization for deduction from the settlement account and proceeds to process and record the transaction in the payer's settlement account as if the payer had a settlement account at the bank serving the beneficiary; simultaneously, it issues a transfer order to be sent to the bank serving the beneficiary via an appropriate payment system.

(iii) Upon receiving the transfer order from the bank serving the payer, within the latest one working day, the bank serving the beneficiary records the transaction in the appropriate account and credits the beneficiary.

4. The bank shall promptly and fully report debits and credits to customers according to the agreed method and timing between the bank and the customer in compliance with the law.

Article 10. Collection Services

1. The beneficiary must provide the payment service provider with necessary documents and materials for the payment service provider to perform collection services in accordance with the content of the agreement between the payment service provider and the beneficiary and in compliance with relevant laws.

2. In cases where the payment service provider offers collection services with the participation of support from an intermediary payment service provider (authorized by the State Bank to provide collection and payment support services), the agreement or contract may stipulate the authorization for the intermediary payment service provider to enter into contracts or agreements with the beneficiary.

3. The payment service provider shall issue internal procedures to implement collection services for customers in compliance with the law, clearly defining the responsibilities and authorities of the parties involved to ensure safety and strictness.

Article 11. Payment Services

1. For payment services, the payment service provider shall carry out according to the requirements of the payer as specified in the agreement between the payment service provider and the payer and in compliance with relevant laws.

2. In cases where the payment service provider offers payment services with the participation of support from an intermediary payment service provider (authorized by the State Bank to provide collection and payment support services), the agreement or contract may stipulate the authorization for the intermediary payment service provider to enter into contracts or agreements with the payer.

3. The payment service provider shall issue internal procedures to implement payment services for customers in compliance with the law, clearly defining the responsibilities and authorities of the parties involved to ensure safety and strictness.

Article 12. Money Transfer Services

1. The process of implementing money transfer services through customer settlement accounts shall be carried out according to the process of payment order services.

2. The process of implementing money transfer services not through customer settlement accounts:

The bank providing money transfer services ensures prompt, strict, accurate, safe, and secure processing in accordance with the law; issues internal procedures, which must include at least the following contents:

a) Preparation and control of documents:

(i) When customers have the need to deposit cash to request the bank to transfer funds to the beneficiary, the bank guides customers to fill out the transfer form according to the bank's regulations, ensuring all necessary information of the remitter[18] and the beneficiary[19], including: name, identification number, phone number, signature (of the remitter[20]) and other information.

(ii) If the remitter[21] is an individual, when transferring funds, the customer must present identification documents. In case the remitter[22] is an authorized person, the customer must present the power of attorney as prescribed by law. If the remitter[23] is a representative of an organization, then when transferring funds, in addition to presenting identification documents, there must be proof of the legal representative status of that organization. The bank takes measures to check, compare, verify customer identity information and store it in accordance with the law.

(iii) Upon receiving the customer's deposit slip, the bank checks and controls the documents and proceeds to count the cash deposited by the customer to execute the transfer in accordance with the regulations.

b) Processing documents and accounting:

(i) At the bank serving the remitter: After controlling valid and compliant documents:

In case the beneficiary has a settlement account at the bank serving the remitter: no later than one working day from the time the customer completes the deposit procedures, the bank shall credit the appropriate account for the remitter and debit the beneficiary.

In case the beneficiary has a settlement account at another bank: no later than one working day from the time the customer completes the deposit procedures, the bank shall credit the appropriate account and issue a transfer order to the bank serving the beneficiary through the appropriate payment system.

(ii) At the bank serving the beneficiary:

Upon receiving the transfer order, the bank serving the beneficiary proceeds to check and process:

If the transfer order is valid and compliant, no later than one working day from the time of receipt, the bank serving the beneficiary must credit the beneficiary's settlement account and debit the beneficiary.

If the transfer order contains errors, no later than one working day from the time of receipt, the bank serving the beneficiary shall cooperate with the bank serving the remitter to conduct an investigation in accordance with the regulations. Upon receiving the response to the investigation, within the maximum period of one working day, the bank serving the beneficiary shall execute the transfer order or return the transfer order to the bank serving the remitter.

If the beneficiary's account has been closed, no later than one working day from the time of receipt, the bank serving the beneficiary shall return the transfer order to the bank serving the remitter and clearly state the reason for returning the transfer order to the bank serving the remitter.

In case the beneficiary does not have a settlement account at the bank: upon receiving the transfer order, no later than one working day from the time of receipt, the bank shall check the documents, credit the appropriate account and must notify the beneficiary according to the contact information provided by the remitter.

In the case where the beneficiary receives cash: If the beneficiary is an individual, when coming to collect money, the customer must present identification documents. If the person receiving the money is an authorized representative, the authorized representative must present a valid power of attorney in accordance with the provisions of the law. If the beneficiary is an organization, the representative of the organization must present their identification documents and proof of their lawful authority to represent the organization in addition to their own identification documents when collecting the money. The bank shall take measures to verify, cross-check, confirm, and store customer identity information in accordance with the provisions of the law.

Within a maximum period of thirty days from the date of notification to the customer according to point c of this clause, if the beneficiary has been notified by the bank but does not come to collect the money or the bank cannot contact the beneficiary, the bank must issue an order to return the money to the bank serving the payer.

c) The bank promptly reports the credit to the customer who has opened a settlement account at its unit in accordance with the method and time of reporting agreed between the bank and the customer in compliance with the provisions of the law.

Section 3. PAYMENT SERVICES THROUGH RURAL CREDIT FUNDS, MICROFINANCE ORGANIZATIONS, AND ENTERPRISES PROVIDING PUBLIC POSTAL SERVICES

Article 13. Payment services through rural credit funds and microfinance organizations

1. Rural credit funds provide non-account payment services to members and customers of such rural credit funds, including remittance, collection on behalf, and payment on behalf services. Microfinance organizations provide non-account payment services to customers of such microfinance organizations, including remittance, collection on behalf, and payment on behalf services.

2. Rural credit funds and microfinance organizations shall establish internal procedures for non-account payment services, including remittance, collection on behalf, and payment on behalf services, in accordance with the provisions set forth in Article 10, Article 11, and Clause 2 of Article 12 of this Circular.

Article 14. Payment services through enterprises providing public postal services

1. Approval document for the provision of non-account payment services to customers (referred to collectively as the approval document):

An enterprise providing public postal services that is granted an approval document must operate strictly in accordance with the contents stipulated in the approval document.

It is prohibited to erase, alter, purchase, sell, transfer, lease, lend, forge the approval document; it is also prohibited to entrust or delegate another entity or individual to perform the permitted activities under the approval document.

2. The process of implementing money transfer services not through customer settlement accounts:

a) An enterprise providing public postal services must ensure prompt, thorough, accurate, safe, and secure processing of remittance services in compliance with the law; establish internal procedures, which must include at least the following contents:

(i) Clearly define the stages of processing such as: issuance, verification, control, storage of remittance documents; handling remittance orders; errors and corrections, inquiries, complaints; accounting in accordance with current accounting regulations, maintaining complete accounting records;

(ii) Specify the specific limits for remitting and receiving money at service points in accordance with the physical infrastructure, technical facilities, operational machinery to ensure safety and compliance with the law during implementation;

(iii) Assign specific responsibilities to each department and individual involved in managing, operating, and implementing the remittance process, including at least the following contents: adherence to the process, transaction rules, security and confidentiality regulations, responsibility for coordinating inquiries and handling complaints, and liability for compensating customers for losses caused by their own mistakes;

(iv) Internal regulations on anti-money laundering in accordance with the law on anti-money laundering;

(v) Other related regulations.

b) Handling remittance orders:

(i)[24] When a customer requests to deposit cash to have the enterprise providing public postal services remit money to the beneficiary, the enterprise shall guide the customer to fill out the remittance form in accordance with the enterprise's regulations, ensuring all necessary information about the remitter and the beneficiary, including: name, address, phone number, identification number of the individual or representative of the organization, signature of the remitter; business code (if applicable) and other relevant information;

If the remitter is an individual, when remitting money, the customer must present identification documents. In the case where the remitter is an authorized representative, the authorized representative must present identification documents and a valid power of attorney in accordance with the law. If the remitter is an organization, the representative of the organization must present identification documents and proof of their lawful authority to represent the organization when remitting money. The enterprise providing public postal services shall take measures to verify, cross-check customer identity information and store data in accordance with the law;

Upon receipt of a remittance request, the enterprise providing public postal services shall be responsible for verifying the information on the remittance form. After verification, if the payment document issued by the customer is legal and valid and the amount deposited matches the amount stated on the remittance order, the staff will sign the document and proceed with the remittance. At the latest within one working day from the date of receipt of a legal and valid payment document from the customer, the enterprise providing public postal services must process and complete the remittance for the customer;

(ii)[25] Upon receipt of a remittance order, the enterprise providing public postal services serving the beneficiary must check the document to ensure legality and validity and, at the latest within one working day from the date of receipt of the remittance order, record it in the appropriate account and notify the beneficiary to collect the money or deliver it to the address requested by the remitter according to the agreement.

If the beneficiary is an individual, when collecting money, the customer must present identification documents. In the case where the person receiving the money is an authorized representative, the authorized representative must present identification documents and the power of attorney as prescribed by law. If the beneficiary is an organization, the representative of the organization who comes to collect money must present identification documents and proof of their legitimate authority to represent the organization. The postal service provider shall take measures to verify and cross-check customer identity information and store it in accordance with the provisions of the law.

(iii) Within a maximum period of thirty days from the date of receipt of the money transfer order and notification to the beneficiary, if the beneficiary does not come to collect the money or cannot be contacted to notify them of the receipt of the money, the postal service provider serving the beneficiary shall return the money to the remitter.

3. Collection services and disbursement services

a) To provide collection services, the beneficiary must provide the postal service provider with necessary documents and materials as conditions for the postal service provider to collect money in accordance with the content of the agreement between the postal service provider and the beneficiary and in compliance with relevant laws.

b) For disbursement services, the postal service provider shall act in accordance with the requirements of the payer as stipulated in the agreement between the postal service provider and the payer and in compliance with relevant laws.

c) The postal service provider shall issue internal regulations to implement collection and disbursement services for customers in compliance with relevant laws.

3a.[26] Depending on the type of collection and disbursement services, the postal service provider shall enter into a written agreement with the service user including at least the following contents:

a) Contract number/agreement number;

b) Date (day, month, year) of issuance;

c) Names and addresses of the parties involved;

d) Agreement on the processing timeframes for payment transactions and settlements;

đ) Scope of service provision;

e) Customer target;

g) Transaction location;

h) Implementation of security and confidentiality measures;

i) Contents regarding the rights and obligations of the parties;

k) Responsibilities for handling inquiries, complaints, disputes, and risks during implementation, including specific responsibilities of each party in receiving information from customers, processing time, responsibility, and compensation plans for any losses incurred;

l) Provisions on collection and disbursement fees;

m) Validity of the contract/agreement;

The parties may agree on other contents in compliance with this Circular and relevant laws.

+ Situation of capital sources, mobilization of capital from the public for lending according to the designated list.

a) The postal service provider shall report to the State Bank of Vietnam (through the Payment Department) on the implementation status of periodic services every quarter (before the fifth day of the following month of the reported quarter) and annually (before January 15 of the following year of the reported year) according to Annex No. 03 attached hereto;

b) The postal service provider shall promptly report to the State Bank of Vietnam any related information in the following cases:

(i) At the specific request of the State Bank of Vietnam to serve state management purposes;

(ii) When there are unusual developments or incidents that may disrupt operations and affect the activities of payment service providers or other related organizations and individuals.

Article 15. Procedure for approving and extending the provision of payment services without customer accounts by public postal service providers

1. Approval procedure

a) Within ten working days from the date of receiving complete documents in accordance with Decree No. 52/2024/NĐ-CP dated May 15, 2024 of the Government on non-cash payments and any subsequent amendments or supplements, the Payment Department shall examine and forward the dossier to relevant Departments, Bureaus, and units under the State Bank of Vietnam for their comments;

b) Within a maximum of fifteen working days from the date of receipt of the Payment Department's request document:

(i) The Information Technology Bureau shall review, assess, and issue a document to the Payment Department confirming the technical conditions, technological solutions, security and confidentiality capabilities, and the technical staff team ensuring the provision of payment services without customer accounts by public postal service providers in accordance with the law.

(ii) The Anti-Money Laundering Bureau[27] shall appraise and issue a document to the Payment Department evaluating internal regulations on anti-money laundering, terrorist financing, and proliferation financing to ensure the provision of payment services without customer accounts by public postal service providers in accordance with the law.

c) Within thirty working days from the date of receipt of opinions from units under the State Bank of Vietnam, the Payment Department shall compile opinions from related units, review the dossier, and submit to the Governor of the State Bank of Vietnam for a decision to approve or reject the approval in writing of the provision of payment services without customer accounts by public postal service providers.

2. Extension procedure

a) Within ten working days from the date of receiving complete documents in accordance with Decree No. 52/2024/NĐ-CP dated May 15, 2024 of the Government on non-cash payments and any subsequent amendments or supplements, the Payment Department shall examine and forward the dossier to relevant Departments, Bureaus, and units under the State Bank of Vietnam for their comments;

b) Within a maximum of seven working days from the date of receipt of the Payment Department's request document:

(i) The Information Technology Bureau shall review, assess, and issue a document to the Payment Department confirming the technical conditions, technological solutions, security and confidentiality capabilities, and the technical staff team ensuring the provision of payment services without customer accounts by public postal service providers in accordance with the law.

(ii) The Anti-Money Laundering Bureau[28] shall appraise and issue a document to the Payment Department evaluating internal regulations on anti-money laundering, terrorist financing, and proliferation financing to ensure the provision of payment services without customer accounts by public postal service providers in accordance with the law.

c) Within ten working days from the date of receipt of opinions from units under the State Bank of Vietnam, the Payment Department shall compile opinions from related units, review the dossier, and submit to the Governor of the State Bank of Vietnam for a decision to extend or reject the extension in writing of the provision of payment services without customer accounts by public postal service providers.

Chapter III

RIGHTS AND OBLIGATIONS OF THE PARTIES INVOLVED IN PAYMENT SERVICES

Article 16. Rights of organizations and individuals using payment services

1. To choose to use payment services provided by payment service providers; to request and receive notifications, guidance, and warnings from payment service providers to identify and prevent risks when using payment services.

2. To agree with payment service providers on rights and obligations when using payment services in accordance with legal provisions.

3. To request payment service providers to provide information about the implementation of payment services in accordance with agreements with payment service providers.

4. To lodge complaints and request payment service providers to compensate for damages when: payment service providers perform transactions later than agreed, fail to perform transactions, perform transactions inconsistent with payment orders, charge incorrect types or levels of fees for payment services that have been announced by payment service providers, or commit other violations in the agreement.

5. To exercise other rights as stipulated in this Circular and relevant laws.

Article 17. Responsibilities of organizations and individuals using payment services

1. To comply fully with all conditions and procedures for payment services as stipulated in this Circular and in accordance with agreements between the organization or individual using payment services and the organization providing payment services, in compliance with relevant laws.

2. To refund or cooperate with the organization providing payment services to fully refund the excess or erroneously transferred received amount (including operational errors and system failures of the organization providing payment services).

3. To bear legal responsibility for the accuracy and honesty of information and payment documents provided by them.

4. To protect confidential account and transaction information of individuals and organizations to ensure safety and security in payment transactions; to promptly notify the organization providing payment services when discovering errors, mistakes, or suspicious activities in payment transactions.

5. To fulfill other responsibilities as prescribed in this Circular and relevant laws.

Article 18. Rights of organizations providing payment services

1. To request organizations and individuals using payment services to provide full relevant information and perform obligations according to agreements in compliance with relevant laws during the use of payment services.

2. To refuse to provide payment services to organizations and individuals using payment services in the following cases:

a) The organization or individual using payment services does not meet the requirements set out in this Circular when performing payment services or violates agreements between the organization providing payment services and the organization or individual using payment services;

b) When there is a written request from a competent state agency or evidence that the payment transaction is aimed at money laundering, financing terrorism, or proliferation of weapons of mass destruction as stipulated by laws on anti-money laundering; preventing and combating terrorism, and proliferation of weapons of mass destruction;

c) Customers listed in suspect lists, blacklists, or warning lists related to fraudulent, deceptive, money laundering, financing terrorism, or proliferation of weapons of mass destruction activities, violating laws of competent state agencies.

3. To request organizations and individuals using payment services to fully refund the excess or erroneously transferred received amount (including operational errors and system failures of the organization providing payment services).

4. To have the right to charge fees for providing payment services in accordance with the law.

5. To exercise other rights as prescribed in this Circular and relevant laws.

Article 19. Responsibilities of organizations providing payment services and organizations providing intermediary payment services[29]

1.[30] Organizations providing payment services are responsible for informing and guiding customers to use the payment services they provide; to promptly respond to or handle inquiries and complaints from organizations and individuals using payment services within their duties and authority.

2.[31] Organizations providing payment services are responsible for timely, safe, and accurate execution of payment transactions according to agreements with organizations and individuals using payment services; publicly posting payment service fees.

2a.[32] Organizations providing payment services and organizations providing intermediary payment services are responsible for ensuring smooth and continuous provision of payment services and intermediary payment services. The total downtime for online payment services and online intermediary payment services shall not exceed four hours per year, and downtime for service provision shall not exceed thirty minutes per occurrence, except in cases of force majeure or maintenance and upgrading of systems that have been notified to customers twenty-four hours in advance and reported to the supervisory unit (State Bank of Vietnam) via the email address [email protected] for monitoring and tracking.

2b.[33] Organizations providing payment services and organizations providing intermediary payment services are responsible for reporting to the State Bank within four hours upon discovery of a malfunction causing more than thirty minutes of service interruption for online payment services and online intermediary payment services (including cases of force majeure or exceeding the maintenance and upgrade system time limit previously notified twenty-four hours in advance) according to Appendix 05 issued together with this Circular. Within three working days from the completion of the malfunction repair, organizations providing payment services and organizations providing intermediary payment services are responsible for submitting a complete malfunction report according to Appendix No. 05 issued together with this Circular via the email address [email protected] for monitoring and tracking the situation of malfunction handling.

3. Organizations providing payment services are responsible for promptly correcting any errors or mistakes in payment transactions if they fail to comply with payment instructions from organizations or individuals using payment services; to cooperate with related organizations providing payment services to recover erroneously transferred amounts when performing payment transactions in accordance with the law.

3a.[34] Organizations providing payment services are responsible for verifying and controlling legitimate and valid payment orders, ensuring that the correct account number and name of the account holder are accurately reflected in the agreement for opening and using the payment account when executing payment transactions and displayed fully on payment documents.

3b.[35] When providing payment agency services, fund transfer services through a payment account or without a payment account, the payment service provider serving the payer shall be responsible for providing to the payment service provider serving the payee, upon request from the latter, the minimum information related to the transaction and the payment service providers must ensure compliance with legal provisions on the provision and confidentiality of information, including:

a) Information about the payer, including: The name of the payer, the payment account number of the payer or the transaction reference number (if there is no payment account), the address or identification number of the payer;

b) Information about the payee, including: The name of the payee, the payment account number of the payee or the transaction reference number (if there is no payment account).

4. Payment service providers must comply strictly with legal regulations concerning electronic transactions and ensuring safety, confidentiality, and risk management in banking activities. Establish risk management mechanisms: identify risks, classify types of risks occurring for each type of payment service provided, ensure the security and integrity of information related to transactions, take measures to assess, control, prevent risks, and comply with legal provisions.

5. Payment service providers have the obligation to notify and warn customers to recognize and avoid risks when using payment services and to comply strictly with the contents agreed upon in the signed agreement with the payment service provider; guide organizations and individuals using payment services on their duty to self-secure account information, other identifying factors, and electronic means used in payments to avoid exploitation, fraud, and deception.

6. Payment service providers must implement customer identification measures; monitor, detect, and report large-value transactions, electronic fund transfers, suspicious transactions to competent state agencies in accordance with legal provisions on anti-money laundering and other relevant legal provisions.

7. Payment service providers shall bear liability for compensation for damages caused by their own fault in accordance with legal provisions.

8.[36] Payment service providers are responsible for applying measures and solutions to ensure verification of customer information that has been accurately verified by the police authority or through the authentication of the person's electronic identity account established by the Electronic Identification and Authentication System during the execution of payment transactions.

9.[37] Payment service providers shall base themselves on the provisions of this Circular and relevant legal provisions to issue, organize the implementation, and fully comply with internal procedures for providing non-cash payment services at their units and shall be liable under the law for the internal procedures of their units.

10. Fulfill other responsibilities as stipulated in this Circular and relevant legal provisions.

Article 20. Responsibilities of payment service providers when cooperating with payment intermediary service providers, payment acceptance units, and international organizations

1. When providing payment services involving cooperation with payment intermediary service providers, the payment service provider must have a written agreement or cooperation contract with the participating parties, clearly stipulating the obligations of each party regarding customer information confidentiality, payment transactions, and liability for losses caused by disclosing customer information or payment transactions.

2. Banks may only enter into cooperation contracts with payment intermediary service providers that have been authorized by the State Bank to operate payment intermediary services within the scope of their authorized services, while also coordinating with payment intermediary service providers in data verification, transaction authentication, customer information, implementing security measures in payments, and other obligations as prescribed by the State Bank concerning payment intermediary services.

3. Responsibilities of payment service providers towards Payment Service Users (PSUs):

a)[38] Having a contract or written agreement with PSUs, which must specify the following contents: rights and responsibilities of each party; clearly stating that PSUs must be responsible for the legality of goods and services provided and commit not to conduct prohibited transactions as prescribed by law; requiring PSUs to commit not to discriminate in pricing or charge additional fees for payment transactions for goods and services using non-cash payment methods compared to cash payments and between different non-cash payment methods; handling personal data of customers or personal data provided by customers, providing information to third parties for PSU identification purposes; termination of contracts;

b) Guiding PSUs on payment procedures, use of payment instruments, fraud detection measures, and requesting account and transaction information security for customers in goods and services payments;

c) Implementing internal regulations on procedures and processes for identifying and verifying PSUs to ensure accuracy, authenticity, and regular updates of PSU data:

(i) Categorizing business nature, models, and proof of enterprise/trade registration; complying with procedures for opening and using payment accounts or any non-cash payment methods for accepting payment for goods and services in accordance with regulations on anti-money laundering, counter-terrorism financing, and proliferation financing;

(ii) Conducting on-site inspections of business locations or online sales channels to verify the consistency of proof of business type;

(iii) Establishing criteria for selecting and developing PSUs;

d) Payment service providers must establish mechanisms to identify risks, classify risk types occurring with each type of payment service conducted through PSUs; evaluate and categorize PSUs according to risk levels; regularly monitor and manage closely the activities of PSUs during contract implementation to detect and resolve or propose relevant authorities to handle violations in payment activities as prescribed by law; for high-risk PSUs, there must be tools or measures to fully and comprehensively track and inspect PSU transactions, including increasing on-site inspection frequency or online sales channel inspections;

đ) Receiving and processing requests for inquiries and complaints from PSUs;

e) Requesting PSUs to open payment accounts at banks or foreign bank branches to receive payment for goods and services provided. Requesting PSUs to provide invoices and transaction documents at PSUs according to the payment service provider's regulations or when necessary to control the legitimacy and legality of payment transactions;

g) Payment service providers must provide complete and accurate information and documents about transactions through PSUs to the State Bank or competent authorities upon request;

h) Reporting lists of PSUs as guided by the State Bank. Payment service providers report to the State Bank information about PSUs showing signs of fraud, deception, or law violations as Appendix 04 issued together with this Circular. Information provision shall be carried out electronically in accordance with technical connection guidelines of the State Bank.

A set of criteria for identifying PSUs showing signs of suspected fraud, deception, or law violations (hereinafter referred to as the Set of Criteria) based on references to reasons for suspicion at Annex No. 04 issued together with this Circular. Payment service providers must regularly review, amend, supplement, and update the Set of Criteria based on materials, information, and data during the provision of payment services and during the monitoring and inspection of PSU activities during contract implementation.

Payment service providers shall report lists of PSUs showing signs of fraud, forgery, or law violations as stipulated herein starting from January 1, 2025.

4. In cases where payment service providers allow payment intermediary service providers to sign contracts or written agreements with PSUs, payment intermediary service providers must fully assume responsibilities towards PSUs as prescribed in Clause 3 of this Article.

5. The service provider organization must notify the State Bank of Vietnam (through the Payment Department) when implementing cooperation with international organizations (organizations established abroad) in the payment sector to ensure that such cooperation complies with the operating license issued by the State Bank of Vietnam, relevant laws, and shall be fully responsible under the law.

Article 21. Rights and responsibilities of the payment acceptance unit

1. The payment acceptance unit must publicly announce that it does not differentiate prices or charge additional fees for transactions involving the purchase of goods or services using non-cash payment methods compared to cash payments. The payment acceptance unit must refund or have the service provider organization refund to customers the excess price or additional fees collected in violation of regulations.

2. The payment acceptance unit has the right to request the service provider organization to review and lodge complaints regarding transactions with errors or suspected errors.

3. The payment acceptance unit must regularly inspect and monitor its payment acceptance devices and tools (POS/mPOS/QR Code) at points of sale of goods and services to prevent improper use and shall be responsible for any losses resulting from the application of unauthorized and illegal QR codes during customer transactions.

Chapter IV

IMPLEMENTING PROVISIONS[39]

 

Article 22. Effectiveness

1. This Circular takes effect from July 1, 2024, except for the provisions of Clause 2 of this Article.

2. Clause 6 of Article 6 of this Circular shall take effect from January 1, 2025.

3. Service provider organizations must review contracts/agreements signed with payment acceptance units before the effective date of this Circular to amend and supplement, collect additional documentation, information, and data, and provide them to customers in accordance with the provisions of Article 20 and Article 21 of this Circular to complete by December 31, 2024. As of January 1, 2025, service provider organizations must terminate services for contracts/agreements with payment acceptance units that have not been reviewed and provided in full as required by this Circular.

4. This Circular replaces Circular No. 46/2014/TT-NHNN dated December 31, 2014, guiding non-cash payment services; Circular No. 38/2019/TT-NHNN dated December 31, 2019, regulating the provision of non-cash payment services without bank accounts to public postal service enterprises; and abolishes Article 3 of Circular No. 30/2016/TT-NHNN dated October 14, 2016, amending and supplementing certain Circulars on payment service operations and payment intermediary services.

Article 23. Responsibility for implementation organization[40]

1. Payment Department

a) Shall be responsible for monitoring and coordinating with related units to resolve issues arising during the implementation of this Circular;

b) Shall act as the focal point, coordinating with the State Bank of Vietnam's Inspectorate, the Information Technology Department in supervising compliance with regulations on the provision of non-cash payment services without bank accounts to public postal service enterprises.

2. The State Bank of Vietnam's Inspectorate, the Credit Institution Management and Supervision Department, the State Bank of Vietnam Branch Regional Area

a) Shall be responsible for inspecting and supervising compliance with the provisions of this Circular, handling violations within their authority, and reporting to the Payment Department for tracking;

b) Shall conduct inspections of non-cash payment services provided without bank accounts by public postal service enterprises in accordance with the law, handle violations within their authority, and report the results to the Payment Department and related units.

3. Heads of units under the State Bank of Vietnam, service provider organizations, payment intermediary service organizations, and related individuals shall be responsible for organizing the implementation of this Circular.

 

ANNEX

(Annexed to Circular No. 30/2025/TT-NHNN dated September 30, 2025, of the Governor of the State Bank of Vietnam)

Appendix 01[41]

BANK...

REGISTRATION LIST OF STAFF AUTHORIZED TO CONDUCT CASH TRANSACTIONS WITH THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA
AUTHORIZED TO CONDUCT CASH TRANSACTIONS WITH THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA
AUTHORIZED TO CONDUCT CASH TRANSACTIONS WITH THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA

Respected: State Bank of Vietnam Branch Regional Area...

Bank...License number...

Transaction address:...Transaction phone: ...

Payment account name:...

Payment account number: ...at the State Bank of Vietnam Trading Center,

Register the list and signature samples of staff authorized to conduct cash deposit, withdrawal, and cash transportation transactions through the National Interbank Electronic Payment System at the State Bank of Vietnam Branch Regional Area as follows:

Serial number	Authorized Staff	First Signature Sample	Second Signature Sample
1	Full name:… Position:… At the unit:... Personal identification number (for ID card, citizen ID card)/passport number (valid):... Date of issue:... Valid until:... Issuing place:... Phone number... Power of attorney number...dated... Duration of authorization:...
2	Full name:… Position:… At the unit:... Personal identification number (for ID card, citizen ID card)/passport number (valid):... Date of issue:... Valid until:... Issuing place:... Phone number... Power of attorney number...dated... Duration of authorization:...
3	….

 

Place of filing: - As above; - To be filed: Attached: - Authorization documents.	.... day.... month.... year.... LEGAL REPRESENTATIVE (Signature, full name, stamp)
	CONFIRMATION BY THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA (clearly state receipt of registration documents from the bank)
	.... day.... month.... year.... DIRECTOR OF THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA (Signature, full name, stamp)

 

Appendix 02[42]

REPORTING UNIT -----------

...., day....month..... year.....

 

REPORT ON THE IMPLEMENTATION OF CASH DEPOSIT AND WITHDRAWAL TRANSACTIONS AT THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA THROUGH THE NATIONAL INTERBANK ELECTRONIC PAYMENT SYSTEM IN YEAR...

Respected: State Bank of Vietnam

I. Data:

No.

Name of Branch

CASH DEPOSIT TRANSACTIONS

CASH WITHDRAWAL TRANSACTIONS

Successful transactions

Transactions requiring investigation

Unsuccessful transactions

Successful transactions

Transactions requiring investigation

Unsuccessful transactions

Quantity of the transaction (items)

Value of transactions (billion VND)

Quantity of the transaction (items)

Value of transactions (billion VND)

Reason

Quantity of the transaction (items)

Value of transactions (billion VND)

Reason

Quantity of the transaction (items)

Value of transactions (billion VND)

Quantity of the transaction (items)

Value of transactions (billion VND)

Reason

Quantity of the transaction (items)

Value of transactions (billion VND)

Reason

1

………

2

………

II. Evaluation of Implementation Results:

1. Advantages and difficulties

2. Proposals and recommendations

 

DIRECTOR OF THE STATE BANK OF VIETNAM BRANCH REGIONAL AREA (Signature, full name, stamp)

Instructions for preparing the report:

- Reporting period: From January 1 to December 31 of the reporting year.

- Preparing unit: State Bank of Vietnam Branch Regional Area.

- Recipient of the report: Payment Department, Issue and Treasury Department - State Bank of Vietnam.

- Deadline for submitting the report: No later than January 10 of the following year. In case the last day of the submission deadline coincides with a holiday, the submission date will be the next working day after the holiday.

 

Annex No. 03

(ISSUED WITH Circular No. 15/2024/TT-NHNN dated June 28, 2024 of the Governor of the State Bank of Vietnam on the provision of non-cash payment services)

REPORTING UNIT	SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------------
	..., day..., month..., year...

 

REPORT
ON THE ACTIVITY OF PROVIDING NON-CASH PAYMENT SERVICES
Period (Quarter/Year)...

RESPECTFULLY SUBMITTED TO: The State Bank of Vietnam (Payment Department)

I. Non-cash Payment Services Not Through Customer Payment Accounts Provided by the Organization

(Detailed report on each type of service provided)

1. Type of service provided, start date

2. Number of customers using the service (as of the end of the reporting period), transaction location.

3. Payment transactions conducted through each payment service (arising during the reporting period):

Total number of transactions, average per day/month

Total transaction value, average per day/month

Total service fee revenue from each payment service.

4. Additionally, for collection and disbursement services, provide a list of organizations supplying goods and services that have signed contracts/agreements for collections and disbursements with the payment service provider, specifying the type of collection and disbursement services.

5. List in detail all fees prescribed related to the provided payment services. Any changes in the fee schedule must be reported and sent to the State Bank for monitoring and management.

II. Difficulties and Obstacles

III. Proposals and Recommendations

 

Person filing (Signature, full name)

General Director (Signature, full name)

Legal representative (Signature, full name, stamp)

 

Appendix 04[43]

REPORTING UNIT

LIST OF SUSPICIOUS PAYMENT SERVICE PROVIDERS

..., Date... Month... Year...

Serial number	Payment Service Provider Identification Number					Name of Payment Service Provider	Registered Business Type	Electronic Identification Code of the Organization/Tax Registration Number (if available)	Currency Exchange Agent No. 3	Telephone	Account number	Reason for Suspicion
	Enterprise/Business		Individual Business/Household		Type of Personal Identification Document
	Business Registration Number	Personal Identification Document Number (Legal Representative)	Household Business Registration Number	Personal Identification Document Number (Legal Representative)	- Date of Issue:... - Valid Until:…
(1)	(2)	(3)	(4)	(5)	(6)	(7)	(8)	(9)	(10)	(11)	(12)	(13)
1
2
....

Note:

- Deadline for submitting the report: Before the 10th of each month.

- Method of Reporting: Provide through the Information System Supporting Management, Supervision, and Prevention of Fraud in Payment Activities of the State Bank of Vietnam (SIMO).

Instructions for Filling Out the Form:

- In Column 6: Clearly indicate the Type of Personal Identification Document by number (1, 2, 3, 4, 5, 6, 7) corresponding as follows: 1. Citizen Identity Card; 2. Identity Card; 3. Identity Card; 4. Passport; 5. Certificate of Identity; 6. Electronic Account Identification and Authentication; 7. Other Documents.

- In Column 13: Clearly indicate one or more reasons by number (1, 2, 3, 4, 5, 6, 7, 8, 9) corresponding as follows:

1. Information in the application documents of the Payment Service Provider does not match the information of the Payment Service Provider in the National Database on Enterprise Registration/Citizen Registration. Suspected legality and validity of documents, information, data provided when signing cooperation contracts.

2. The Payment Service Provider is listed in the violation list for tax evasion, fraud, operating outside registered business scope.

3. There is a basis to suspect the execution of fictitious payment transactions (no actual purchase or sale of goods/services).

4. The quantity, value, frequency of payment transactions are inconsistent with the information about the business type of the Payment Service Provider.

5. The Payment Service Provider's bank account receiving funds has transfer instructions containing characters or terms such as transferring money to Court, Prosecutor's Office, Police, Inspectorate, Traffic, transferring money for investigation work,...

6. Mobile device identification code (device ID), IP address used to install banking applications (Mobile Banking App) or payment acceptance devices have been changed.

7. The Payment Service Provider is on the warning list of the State Bank, Police Agency, or other competent authorities.

8. The Payment Service Provider has directly or indirectly leaked customer information and/or transaction information, failing to comply with customer information security programs.

9. Other signs: note specific details (footnote) for this information.

 

PREPARER OF THE FORM (Signature, full name)

LEGAL REPRESENTATIVE OF THE ORGANIZATION (Signature, full name, stamp)

 

Contact phone number:

Department:

 

Appendix 05[44]

REPORTING UNIT ------------

..., day.... month... year...

 

REPORT ON INTERRUPTION INCIDENTS

RESPECTFULLY SUBMITTED TO: The State Bank of Vietnam (Payment Department)

I. CONTACT INFORMATION:

Full Name:... Position: ...

Attended specialized training on... day... month... year:

Address: …

Phone:... Email: ...

II. CONTENT OF THE REPORT ON INTERRUPTION INCIDENTS

1. Interruption Time

• Time of Incident Occurrence: [DD/MM/YYYY HH:MM]

• Time of Incident Detection: [DD/MM/YYYY HH:MM]

• Total Interruption Time at the Time of Report: [X hours, Y minutes]

2. Severity Level¹

□ Minor (interruption < 01 hour, impact < 10% of customers)

□ Average (interruption 01 - 4 hours, impact 10-30% of customers)

□ Severe (interruption > 4 hours, impact > 30% of customers)

□ Critical (impact on national payment system, cyber attack)

3. Scope of Impact

• Affected Services:

○ [Example: Transfer, ATM withdrawal, online transactions,...]

• Number of Customers: [X] customers (accounting for [Y]% total)

• Branches/System Involved:

○ [List of branches, servers, applications]

4. Cause of Incident

□ Technical Failure (hardware, software, network)

□ Cyber Attack (ransomware, DDoS, fraud)

□ Natural Disaster (storm, flood, earthquake)

□ Operational Error (system update, personnel error)

□ Other Causes: [Detailed Description]

5. Mitigation Actions

• Temporary Measures:

• Long-term Measures:

• Expected Completion Time: [DD/MM/YYYY]

III. CONTENT OF COMPLETION REPORT ON MITIGATION OF INCIDENT

1. Interruption Time

• Time of Resolution: [DD/MM/YYYY HH:MM]

• Total Interruption Time until Resolution: [X hours, Y minutes]

2. Severity Level²

□ Minor (interruption < 1 hour, impact < 10% of customers)

□ Average (interruption 1 - 4 hours, impact 10-30% of customers)

□ Severe (interruption > 4 hours, impact > 30% of customers)

□ Critical (impact on national payment system, cyber attack)

3. Scope of Impact

• Affected Services:

○ [Example: Transfer, ATM withdrawal, online transactions,...]

• Number of Customers: [X] customers (accounting for [Y]% total)

• Branches/System Involved:

○ [List of branches, servers, applications]

4. Cause of Incident

□ Technical Failure (hardware, software, network)

□ Cyber Attack (ransomware, DDoS, fraud)

□ Natural Disaster (storm, flood, earthquake)

□ Operational Error (system update, personnel error)

□ Other Causes: [Detailed Description]

5. Mitigation Actions

• Handling measures: [Example: Switched to backup system]

• Long-term Measures: [Example: Hardware upgrade, staff training]

IV. REPORT TO REGULATORY AUTHORITIES

• Receiving Authority: [State Bank of Vietnam - Payment Department]

• Reporting Time: [DD/MM/YYYY HH:MM]

• Reporting Method: send to the State Bank via email address: [email protected]

• Attached Documents

System Log Record: [Attached File]

Analysis Report on Cause: [Attached File]

Incident Handling Minutes: [Attached File]

 

PREPARER OF THE FORM (Signature, full name)

LEGAL REPRESENTATIVE OF THE ORGANIZATION (Signature, full name, stamp)

___________________

¹ Incident Severity Assessment calculated based on the percentage of affected customers. For example, if the interruption is less than 01 hour but affects more than 10% of customers, the incident severity level is medium. affected in cases where the transaction interruption duration index does not fall within the above-defined framework.

² Incident Severity Assessment calculated based on the percentage of affected customers. For example, if the interruption is less than 01 hour but affects more than 10% of customers, the incident severity level is medium. affected in cases where the transaction interruption duration index does not fall within the above-defined framework.

 

STATE BANK OF VIETNAM VIETNAM ___________ No.: 26/VBHN-NHNN   Place of Receipt: - SBV Leadership; - OFFICE OF THE GOVERNMENT (FOR PUBLICATION IN THE GAZETTE); - SBV’s Official Website; - To be filed: VP, PC3.

CERTIFIED CONSOLIDATED DOCUMENT   Hanoi, November 13, 2025   DIRECTOR DEPUTY DIRECTOR Doan Thai Son

 

 

[1] Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services is promulgated based on the following grounds:

"Pursuant to the Law on the State Bank of Vietnam No. 46/2010/QH12;

Based on the Law on Credit Institutions No. 32/2024/QH15 amended and supplemented by Law No. 96/2025/QH15;

Based on the Law on Postal Services No. 49/2010/QH12;

Pursuant to the Law on Electronic Transactions No. 20/2023/QH15;

Pursuant to Decree No. 26/2025/NĐ-CP of the Government stipulating the functions, tasks, powers, and organizational structure of the State Bank of Vietnam;

Pursuant to Decree No. 52/2024/NĐ-CP of the Government on non-cash payment transactions;

At the proposal of the Payment Department Director;

The Governor of the State Bank of Vietnam promulgates this Circular amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services.

[2] This Clause is amended according to Article 1 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[3] This Clause is amended according to Article 2 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[4] The phrase "Inter-bank electronic payment system" is replaced with the phrase "National Inter-bank Electronic Payment System" according to Clause 5, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[5] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[6] The phrase "Inter-bank electronic payment system" is replaced with the phrase "National Inter-bank Electronic Payment System" according to Clause 5, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[7] This Point is amended according to Clause 1, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[8] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[9] The phrase "Inter-bank electronic payment system" is replaced with the phrase "National Inter-bank Electronic Payment System" according to Clause 5, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[10] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[11] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[12] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[13] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[14] This Point is amended according to Clause 2, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[15] This Point is amended according to Clause 3, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[16] The phrase "State Bank branch in provinces and cities" is replaced with the phrase "State Bank Regional Branch" according to Clause 4, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[17] The phrase "Inter-bank electronic payment system" is replaced with the phrase "National Inter-bank Electronic Payment System" according to Clause 5, Article 3 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[18] The phrase "payer" is replaced with the phrase "payor" according to Clause 1, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[19] The phrase "beneficiary" is replaced with the phrase "beneficiary party" according to Clause 2, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[20] The phrase "payer" is replaced with the phrase "payor" according to Clause 1, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[21] The phrase "payer" is replaced with the phrase "payor" according to Clause 1, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[22] The phrase "payer" is replaced with the phrase "payor" according to Clause 1, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[23] The phrase "payer" is replaced with the phrase "payor" according to Clause 1, Article 4 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[24] This Point is amended according to Clause 1, Article 5 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[25] This Point is amended according to Clause 1, Article 5 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[26] This Clause is added according to Clause 2, Article 5 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[27] The phrase "Anti-money laundering function agency" is replaced with the phrase "Anti-Money Laundering Bureau" according to Article 6 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[28] The phrase "Anti-money laundering function agency" is replaced with the phrase "Anti-Money Laundering Bureau" according to Article 6 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[29] The title of this Article is amended according to Clause 1, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[30] This Clause is amended according to Clause 2, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[31] This Clause is amended according to Clause 3, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[32] This Clause is added according to Clause 4, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[33] This Clause is added according to Clause 4, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[34] This Clause is added according to Clause 5, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from April 1, 2026.

[35] This Clause is added according to Clause 6, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[36] This Clause is amended according to Clause 7, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which takes effect from November 18, 2025.

[37] This paragraph has been amended pursuant to Clause 8, Article 7 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[38] This point has been amended pursuant to Article 8 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[39] Articles 11 and 12 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025, are hereby stipulated as follows:

"Article 11. Responsibilities for organizing implementation

The heads of units under the State Bank, organizations providing payment services, organizations providing intermediary payment services, and other relevant organizations and individuals are responsible for implementing this Circular.

Article 12. Implementation Provisions

1. This Circular shall take effect from November 18, 2025, except for the provisions set forth in Clause 2 of this Article.

2. Clause 5 of Article 7 of this Circular shall take effect from April 1, 2026.

3. Abolish Clause 2 of Article 17 of Circular No. 41/2024/TT-NHNN dated July 17, 2024, issued by the Governor of the State Bank of Vietnam on supervising and conducting supervision of important payment systems and intermediary payment service activities.

[40] This paragraph has been amended pursuant to Article 9 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[41] This Appendix has been replaced pursuant to Clause 1, Article 10 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[42] This Appendix has been replaced pursuant to Clause 2, Article 10 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[43] This Appendix has been replaced pursuant to Clause 3, Article 10 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.

[44] This Appendix has been added pursuant to Clause 4, Article 10 of Circular No. 30/2025/TT-NHNN amending and supplementing certain provisions of Circular No. 15/2024/TT-NHNN on the provision of non-cash payment services, which shall take effect from November 18, 2025.